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Desktop Support Technician Resume


Professional help desk administrator and IT student, extremely proficient with Microsoft Office Suite, highly motivated with excellent interpersonal skills and seeking a full time position


  • Networks
  • Advanced Routing
  • Switching Firewalls
  • Wiring Configuration
  • Structure Cabling
  • VPN
  • WAN/LAN Technology
  • VMware Technology
  • Wireless Technologies
  • Blackberry Communication Devices
  • Multiple Phone Lines
  • Remedy
  • Scripting
  • Window XP/Vista/7
  • Apple OS X
  • Linux(Fedora/Ubuntu/RedHat)
  • Microsoft Office 2003/2007/2010

EDUCATION: Confidential

CERTIFICATIONS: MCTS (window 7 5/28/2011) cert number: D274-9117

DEGREE: Associate Degree - Computer Network System

CLEARANCE: Public Trust Clearance

VOLUNTEER EXPERIENCE: Set-up computer labs and home networks for college students


Confidential, VA November 2011-Feburary 2012 Desktop Support Technician Stationed at the Center for Army Analysis and the Army Simulation and Modeling Office located at Fort Belvoir

  • Provide support for over 250 users
  • Provide desktop support for Window Vista/7 operating system
  • Resolving technical issue and logging it using Track It ticketing system
  • Imaging workstation using SCCM
  • Installing hardware devices (video cards, hard drives, etc.)
  • Installing software
  • Configuring Microsoft email account (including locating PST files)
  • Creating user accounts on SNET, NIPR, SIPR
  • Installing VPN and Citrix
  • Encrypting files and hard drives
  • Configure and creating Blackberry account

Confidential, Alexandria, VA March 2011-November 2011 End User Support

  • Conduct pre-installation interviews of end-users that requires data backup of files onto an universal laptop windows 7 environment system.
  • The interview consists of, but not limited to, going over personal data information with users, such as login ID, password, phone number, and correct spelling of their name.
  • Discuss where their files are located, whether or not they have favorites, personal folders, personal address books, and where they are stored.
  • Review the interview sheets to ensure all pertinent data has been noted and captured as they come into the Automated Mailbox.
  • Reconcile information on the automated interview sheet with the information on the spreadsheet, Remedy and the Employee Locator.
  • Input information into a database to be pulled by deployment technicians.

Confidential, VA November 2010 March 2011 Help Desk Intern

  • Setup projectors, screen, video conferencing equipment
  • Provide desktop support for Windows 7/XP using track-it ticketing system
  • Troubleshoot printers/copiers/scanners
  • Install OS, MS Office Pro, Outlook, PDF, Adobe Acrobat
  • Maintaining Inventory of IT Equipment
  • Imaging laptops/desktops using SCCM
  • Implementing Certificates for VPN

Confidential, VA May 2010 November 2010 Administrative Assistant

  • Provides temporary administrative and technical support for new and existing clients
  • Uphold professional manor and representation
  • Exceptional customer service

Confidential, VA February 2006 - November 2009 Administrative Assistant

  • Used Microsoft Office to track data and schedule appointments
  • Completed regular diagnostic checks on servers
  • Added hardware to computers
  • Answered and directed incoming calls on multiple phone lines
  • Scheduled delivery orders to various metropolitan areas
  • Filed paperwork and all necessary documentation

Confidential, VA September 2005 - March 2009 Part Time Customer Service Representative

  • Assisted with customer needs and satisfaction
  • Entrusted with the handling of computer equipment expensive merchandise
  • Lifted and transported up to 70lbs of equipment at a time
  • Checked invoices for accuracy
  • Extensive product training and knowledge

Confidential, VA May 2004 - September 2005 Customer Service Representative and Transport Driver

  • Delivered and transferred orders, trucks, and parts to various locations
  • Completed light maintenance on trucks/trailers before customers use
  • Assisted with the rental process of trucks/trailers to customers

REFERENCES: Excellent professional references available upon request

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