SUMMARY

• Dynamic, results - oriented Application Support Specialist and Trainer wif proven record of success implementing and supporting EMR and EHR systems for Confidential, Confidential, Confidential & Toland, and Scripps Health. Consistently deliver projects on time and wifin budget. Outstanding troubleshooting and problem solving skills.
• Consummate professional; possess superb client relations skills.
• Strong communicator, able to effectively bridge the gap between technology and business. Trained in Six Sigma Change Management & Process Improvement. Fluent in English and Tagalog and available for travel and relocation.

PROFESSIONAL EXPERIENCE

Confidential, Indianapolis, Indiana

Application Support Consultant

Responsibilities:

• Provide Allscripts EHR & Scan system application support by responding to service tickets and interacting wif the IT Help Desk to resolve customer issues.
• Works wif software vendors and functions as IT liaison.
• Maintains appropriate logs of EMR software and application related problems and modifications.
• Monitor and maintain interface error logs wifin ConnectR.
• Experience in successfully building, implementing and supporting Allscripts Enterprise EHR through version 11.4.1.
• Provide Allscripts EHR system application support by responding to service tickets and interacting wif the IT Help Desk to resolve customer issues.
• Coordinates wif business and IT departments to ensure implementation, development and monitoring of EMR software, applications and systems integration.
• Build & maintain custom user dictionaries.
• Build & maintain custom worklists.
• Maintain inbound & outbound order/results interfaces via ConnectR.
• Works wif software vendors and functions as IT liaison.
• Facilitate design sessions and/or issue resolutions sessions as necessary to accomplish the project objectives.
• Maintains appropriate logs of EMR software and application related problems and modifications.
• Provide guidance, and lead the team through system clinical design, build, testing, training and go-live activities which sometimes necessitated weekend and/or off-hour support. Maintains appropriate logs of EMR software and application related problems and modifications.
• Provide reports as needed using Cognos & SQL Server Reporting Services.
• Provide comprehensive on-site support during and after the go-live process.

Confidential, California

EMR Analyst

Responsibilities:

• Experience in successfully building, implementing, and supporting Allscripts Enterprise EHR through version 11.2.3.
• Investigates and resolves EMR software and application related problems, issues, questions and concerns.
• Coordinates wif business and IT departments to ensure implementation, development and monitoring of EMR software, applications and systems integration.
• Build & maintain custom user dictionaries, physicia home base menus, order/results interfaces, scanning needs, and structural notes by specialty.
• Setup security, system administration, accounts, and billing processes.
• Provides assistance to Business Analysts and other resources in related projects.
• Works wif software vendors and functions as IT liaison.
• Maintain detailed documentation of all occurrences across all areas during the project life cycle.
• Communicates effectively wif managers, affected departments, users and implementation teams any changes to EMR software and applications, and maintains clear customer expectations.
• Maintains appropriate logs of EMR software and application related problems and modifications.

Confidential, San Diego, California

Training Coordinator / Analyst

Responsibilities:

• Experience in successfully building, implementing and supporting Allscripts Enterprise EHR through version 11.2.3.
• Interact wif end users during pre-implementation visits to determine system needs.
• Build custom user dictionaries, physicia home base menus, order/results interfaces, scanning needs, and structural notes by specialty.
• Setup security, system administration, accounts, and billing processes.
• Develop and implement business office workflows including policies / procedures for each staff position.
• Manage, wif the Technical Analyst, data conversions and hardware / software setups.
• Create and deliver custom training programs and materials based on user needs.
• Provide comprehensive on-site support during and after the go-live process.
• Maintain detailed documentation of all occurrences across all areas during the project life cycle.
• Collaborated wif Process Analyst to implement Allscripts Enterprise EHR and PM systems to 800+ physicians, using multiple unshared practice management systems and communicating via a multi-organizational shared clinical record.

Confidential, San Diego, California

Development Analyst, EPIC Ambulatory Clinical Systems

Responsibilities:

• Managed implementation of EpiCare Ambulatory, an EMR system, involving outpatient non-KP facilities.
• Oversaw 30 person support team, providing hands-on support to clinicians and staff during go-live.
• Provide comprehensive on-site support during and after the go-live process.
• Monitored system implementations and determined and implemented process improvements accordingly.
• Facilitated review meetings that included formal Q&A sessions wif senior executives, end users, and staff.
• Developed, after meeting wif department representatives, hospital and ambulatory workflows and then design integrated testing scenarios.
• Troubleshoot myriad issues in the customization of EPIC to a proprietary system.