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Enterprise Help Desk Analyst Resume

4.00 Rating

SUMMARY:

  • IT Professional with highly developed communication and organizational skills along with a proven record of for service delivery in a variety of environments. Possess the ability to foster strong personal and working relationships with clients, superiors, and colleagues.

TECHNICAL SKILLS:

OPERATING SYSTEMS: Windows 98, Windows XP, Windows 2000, Windows Vista, Windows 7, Windows 8, and Macintosh OSX, Mac Book Pro

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

  • Demonstrating excellent customer service while assisting end users on the phone and resolving issues within a timely fashion
  • Maintain a professional tone in the work environment and a friendly demeanor
  • Create a ticket for every call even misdirected or hang - ups
  • Password resets and Access Point Resets
  • Dell, Macintosh, Mac Book Pro, Ipads, Ipods, Iphones, Smart phones, tablets, Blue Ray Players, Apple TV, Blackberrys, Nook, and Kindle (fire)

Confidential

Enterprise Help Desk Analyst

Responsibilities:

  • Track all phone calls with Remedy ticketing system, and close out completed tickets or assign them to different departments for follow-up
  • Provide support for Boeing travel expense services.
  • Answered verbal and written inquires for auditing and process purposes.
  • Assist travelers with creating expense reports for routing and processing including all receipts of all invoices, sorting expense reports with appropriate travel authorization
  • Assist travelers with credit card and outstanding expense reports reconciliation and various other travel expense service related procedures
  • Use VPN and remote access tools helping end users with expense reports.

Confidential

Technical Support

Responsibilities:

  • Answer inbound calls for customer service
  • Troubleshoot internet connections for hotel guest around the world
  • Provide a friendly and positive attitude while demonstrating initiative
  • Averaged 40+ calls phone calls/tickets per day helping end users with obtaining a wireless connection and internet access

Confidential

Structural Information Examiner

Responsibilities:

  • Inspect and verified files using a Micro programmer
  • Executed communication within work environment
  • Handled daily task in a timely manner

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