SUMMARY:
- IT Professional with highly developed communication and organizational skills along with a proven record of for service delivery in a variety of environments. Possess the ability to foster strong personal and working relationships with clients, superiors, and colleagues.
TECHNICAL SKILLS:
OPERATING SYSTEMS: Windows 98, Windows XP, Windows 2000, Windows Vista, Windows 7, Windows 8, and Macintosh OSX, Mac Book Pro
PROFESSIONAL EXPERIENCE:
Confidential
Responsibilities:
- Demonstrating excellent customer service while assisting end users on the phone and resolving issues within a timely fashion
- Maintain a professional tone in the work environment and a friendly demeanor
- Create a ticket for every call even misdirected or hang - ups
- Password resets and Access Point Resets
- Dell, Macintosh, Mac Book Pro, Ipads, Ipods, Iphones, Smart phones, tablets, Blue Ray Players, Apple TV, Blackberrys, Nook, and Kindle (fire)
Confidential
Enterprise Help Desk Analyst
Responsibilities:
- Track all phone calls with Remedy ticketing system, and close out completed tickets or assign them to different departments for follow-up
- Provide support for Boeing travel expense services.
- Answered verbal and written inquires for auditing and process purposes.
- Assist travelers with creating expense reports for routing and processing including all receipts of all invoices, sorting expense reports with appropriate travel authorization
- Assist travelers with credit card and outstanding expense reports reconciliation and various other travel expense service related procedures
- Use VPN and remote access tools helping end users with expense reports.
Confidential
Technical Support
Responsibilities:
- Answer inbound calls for customer service
- Troubleshoot internet connections for hotel guest around the world
- Provide a friendly and positive attitude while demonstrating initiative
- Averaged 40+ calls phone calls/tickets per day helping end users with obtaining a wireless connection and internet access
Confidential
Structural Information Examiner
Responsibilities:
- Inspect and verified files using a Micro programmer
- Executed communication within work environment
- Handled daily task in a timely manner
