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Customer Service Representative Resume

4.00 Rating

SUMMARY:

  • Inside Sales Professional developing new and existing customers.
  • Communication included introducing
  • New products, promoting training workshops and addressing customer issues such as order status
  • Expediting order, issues with an order and opportunities for additional sales.
  • Added value skills include
  • Excellent organizational skills, the ability to multi task, attention to detail and strong analytical and problem
  • Solving skills.

EXPERTISE IN:

  • Increasing sales
  • Placing outbound calls for new business
  • Processing orders
  • Resolving customer order issues
  • Upselling complimentary products
  • Interacting with Operations
  • Preparing quotes
  • Managing established customer base

COMPUTER EXPERIENCE:

Siebel / In Touch ActSalesLogix

CincomApexLive Meeting

PowerPoint Word Excel AutoCAD Light

OutlookLotus Notes Microsoft Office Professional

EXPERIENCE:

Confidential

Customer Service Representative

Responsibilities:

  • Helped Customer Service team process orders with attention to detail
  • Processed Refills and created new manufacturing codes
  • Worked with manufacturing and customers regarding late shipments

Confidential, Cudahy, WI

Customer Service Representative

Responsibilities:

  • Promptly responded to customer inquiries regarding products, services and technical support.
  • Proactively followed up on quotes and identified up selling opportunities for additional business.
  • Prioritized regional in - boxes and coded orders, quotations, expedited requests and return material authorizations.
  • Entered orders and quotes in a timely manner.
  • Resolved customer inquiries, often working with other team members.
  • Helped book loans using Excel while working for a credit union. Proofed loans for accuracy.
  • Greeted customers and answered phones as a Receptionist.
  • Assisted Accounting and Inside Sales department by creating and proofing Excel spreadsheets.

Confidential, New Berlin, WI

Sales Representative

Responsibilities:

  • Using relationship building skills, increased sales of electronic and electrical components and cable assemblies to OEM’s.
  • Proactively contacted decision makers to present additional products and assembly services.
  • Answered incoming sales calls, identified appropriate product offerings, provided quotes, followed-up on customer quotes and maintained margins while securing new business.
  • Lead Generation Specialist for a national company developing leads for account managers.
  • Worked for a marketing company to recruit product sampling partners.
  • Using Excel, assisted a lighting company create an electronic catalog.

Confidential, Brookfield, WI

Inside Sales Representative

Responsibilities:

  • Prospected for new business promoting a wide variety of water treatment solutions.
  • Established a positive relationship with water treatment dealers. Developed a strong loyalty with distributors resulting in increased sales.
  • Using Excel, created and maintained spreadsheet of current customers used by Inside Sales, Sales and Marketing.

Confidential, West Kingston, RI

Inside Sales Representative

Responsibilities:

  • Worked with an outside representative to cultivate customer relationships and grow sales.
  • Trained channel partners on the partner page and opportunity registration program.
  • Built out tool and the benefits of the APC channel partner program.

Confidential, New Berlin, WI

Business Development Manager

Responsibilities:

  • Increased sales within existing accounts as well as identified new customer opportunities.
  • Worked with internal departments (Inside Sales, E-commerce and Delivery) to resolve customer concerns.
  • Provided immediate problem solving solutions.

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