Customer Service Representative Resume

SUMMARY:

Inside Sales Professional developing new and existing customers.
Communication included introducing
New products, promoting training workshops and addressing customer issues such as order status
Expediting order, issues with an order and opportunities for additional sales.
Added value skills include
Excellent organizational skills, the ability to multi task, attention to detail and strong analytical and problem
Solving skills.

EXPERTISE IN:

COMPUTER EXPERIENCE:

Siebel / In Touch ActSalesLogix

CincomApexLive Meeting

PowerPoint Word Excel AutoCAD Light

OutlookLotus Notes Microsoft Office Professional

EXPERIENCE:

Confidential

Customer Service Representative

Responsibilities:

Confidential, Cudahy, WI

Customer Service Representative

Responsibilities:

Promptly responded to customer inquiries regarding products, services and technical support.
Proactively followed up on quotes and identified up selling opportunities for additional business.
Prioritized regional in - boxes and coded orders, quotations, expedited requests and return material authorizations.
Entered orders and quotes in a timely manner.
Resolved customer inquiries, often working with other team members.
Helped book loans using Excel while working for a credit union. Proofed loans for accuracy.
Greeted customers and answered phones as a Receptionist.
Assisted Accounting and Inside Sales department by creating and proofing Excel spreadsheets.

Confidential, New Berlin, WI

Sales Representative

Responsibilities:

Using relationship building skills, increased sales of electronic and electrical components and cable assemblies to OEM’s.
Proactively contacted decision makers to present additional products and assembly services.
Answered incoming sales calls, identified appropriate product offerings, provided quotes, followed-up on customer quotes and maintained margins while securing new business.
Lead Generation Specialist for a national company developing leads for account managers.
Worked for a marketing company to recruit product sampling partners.
Using Excel, assisted a lighting company create an electronic catalog.

Confidential, Brookfield, WI

Inside Sales Representative

Responsibilities:

Prospected for new business promoting a wide variety of water treatment solutions.
Established a positive relationship with water treatment dealers. Developed a strong loyalty with distributors resulting in increased sales.
Using Excel, created and maintained spreadsheet of current customers used by Inside Sales, Sales and Marketing.

Confidential, West Kingston, RI

Inside Sales Representative

Responsibilities:

Worked with an outside representative to cultivate customer relationships and grow sales.
Trained channel partners on the partner page and opportunity registration program.
Built out tool and the benefits of the APC channel partner program.

Confidential, New Berlin, WI

Business Development Manager

Responsibilities:

Increased sales within existing accounts as well as identified new customer opportunities.
Worked with internal departments (Inside Sales, E-commerce and Delivery) to resolve customer concerns.
Provided immediate problem solving solutions.