- Served as project lead overseeing a team of contractors during a system migration.
- Responsible for distributing and managing the workload of the entire project team while supervising the entire day - to-day process in order to meet daily deployment deadlines.
- Microsoft Office Suite
- People Soft
- BMC Footprints Ticketing System
- Microsoft SQL
- Bomgar Remote Desktop
- Active Directory
- Altiris Deployment Solution
- HP Service Manager Ticketing System
- Citrix XenApp
- Absolute Computrace
Technical Support Analysis
- Provide tier I and tier II technical support to end users investigating, diagnosing, developing and deploying fix solutions for systems/network issues.
- Image, diagnose and repair laptops and tablets.
- Configure and install operating systems software and various applications.
- Configure and managed user profiles and applications.
- Responsible for creating, deleting and managing accounts in Active Directory.
- Responsible for Group Policy Management.
- Develop, reserve, and restore SQL databases.
- Performed basic command scripting.
- Utilized RSA Authentication Manager to manage users RSA accounts.
- Responsible for sending commands to lock and unlock tablets for security using Absolute Computrace(DDS).
- Work closely with security team to secure tablets.
- Document network architectures in wide-area network.
- Respond to calls after business hours for emergency assistances (troubleshoot or repair).
- Create tickets using Footprints andHP Service Manager (HPSM).
- Generate remote access into user’s tablet using Bomgar Representative Console.
- Managed a team of six coordinators.
- Managed all systems security and authorizations request.
- Issued MS ID & passwords for single sign-on (SSO) access for all new hires.
- Managed & created all email accounts through MS Exchange for all new hires.
- Approved all RSA token requests.
- Trouble shoot basic tablet problems.
- Created and Managed team SharePoint site.
- Wrote, approved and implemented policy and procedures for the department.
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