PROFESSIONAL OBJECTIVE

To apply over thirty years of Information Technology expertise within an organization that offers challenge, enrichment, and growth potential on a personal level while attaining corporate objectives and increasing shareholder value.

EMPLOYMENT EXPERIENCE

Confidential

• Lead effort to document procedures for over 40 common tasks within InfoLease application
• Supported infrastructure upgrades for applications for SQL2008, Win2008 Server OS, Firewall hardware upgrdes, G6 Server Hardware Upgrades
• Deployed enhanced monitoring on applications to trigger alerts when services or applications are in distress
• Generated monthly vendor performance scorecard as part of vendor management
• Provide monthly metrics on incident, request, and change activity
• Hold bi-weekly meetings with business client to review production support activity
• Responsible for 24/7 application production support for Corporate Investment Banking and Private Wealth Management lines of business
• 61 combined vendor and in-house written applications
• Mainframe IBM , Unix, and distributed processing platforms Win Server, .NET, SQL Server
• Coordinated work activity for 5 employees and 15 Global Resources contractors
• Level 2 and Level 3 support for line of business
• Vendor Manager for strategic / mission critical applications
• Support Relationship Manager in resolving client issues / needs
• Interaction with internal support departments for level of service commitments to clients
• Support internal/external audits
• Validate Disaster/Recovery plans on a semi-annual basis

Confidential

• Involved in home renovation/repair/sales
• Floor / Wall tile installation, trim molding installation
• Bathroom remodeling
• Interior / Exterior Painting
• Landscaping / Irrigation

Confidential

Delivery Services Planning Wealth Investment Management Division

• Responsible for 24/7 application production support for Personal/Corporate Trust, Corporate Investment Banking, Private Wealth Mgmt, and Capital Markets lines of business.
• 75 vendor and in-house written applications
• Mainframe IBM and distributed processing platforms Win2K, .NET, SQL Server
• Directed staff of 25 employees and 27 Global Resources
• Budget responsibility for 16MM in software, 2.5MM in personnel
• Level 2 and Level 3 Help Desk support for line of business
• Vendor Manager for strategic / mission critical applications
• Support Relationship Manager in resolving client issues / needs
• Interaction with internal support departments for level of service commitments to clients
• Support internal/external audits
• Validate Disaster/Recovery plans on a semi-annual basis
• Improved infrastructure performance by 15 and application availability by 10 through equipment upgrades, network configuration changes, and application software upgrades

Confidential

Delivery Services Planning Deposits Support Division

• Responsible for 24/7 application production support for Deposits line of business
• 30 applications supported vendor /in-house written primarily for mainframe
• Break-fix, minor enhancements, disaster recovery, client assistance, and audit
• Division leader in Incident resolution level of service and escalation policy adherence
• Budget responsibility for 3MM in software, 2.5MM in personnel
• Level 2 and Level 3 Help Desk support for line of business
• Oversee the activities for 25 SunTrust FTE's and 15 IBM Global Resources staff
• Integrated Global Resources staff within team as part of Corporate Productivity Strategy
• Assist Senior Delivery Manager in horizon and new development activities as needed
• Manage Production Support time billing to 24 of total FTE billable time in Primavera

Confidential

Delivery Services Planning Deposits Support Division

• Application Manager responsible for FDR Bankcard Reports, FDR/FOCUS, Agiletics Investment Sweep, Account Renumbering Monitoring, SafeBox, Signature Verification, and Time Deposits
• Direct and evaluate staff of 15 full-time employees
• Yearly budget planning process involvement with Area Manager / Group Manager
• Initiated application cross-training within the group
• Reduced application abend rate by 50 starting in 2002 resolved over 70 production issues
• Successfully completed Endevor / JCL Portability, SunTrust Branding, R/T Reduction, NCF Conversion, Huntington conversion, Enterprise Renumbering, and One Bank projects along with numerous 'minor enhancement' efforts
• Completed Signature Verification back-scanning load to ImagePlus
• Initiated application batch processing changes to improve LOS windows in Bankcard, and Signature Verification
• Improved Disaster Recovery capability within MaxTec, PCDR, Signature Verification
• Worked with client and vendor to address Series 3000 upgrade to move off Win95 platform
• Interact with client to identify application issues and set direction to align with STI architecture
• Initiated automated e-mail notification of bad vendor transmit for MaxTec interface file

Confidential

• Business Analyst role conducting workflow analysis incorporating a Document Image solution
• Assignments included Bankcard Disputes and Fraud, Wholesale Lockbox, Commercial Lending, and Premium Assignment Corporation
• Assisted in testing for Y2K
• Supported Client/Server and personal workstation equipment upgrades to Document Image sites
• Created error analysis reports using COBOL, SQL to monitor production ImagePlus online

Confidential

• 5- year annualized performance savings exceeded 20MM, 2000 CPU hours, 160K Wall Clock Hours, 840K DASD Space, 1300MM Bytes Transferred
• Received STROBE Performance award for significant performance savings achievement
• Received several Corporate Eagle Awards for exceeding expectations on performance gains
• Identify resource intensive processes and recommend performance improvement techniques
• Utilize performance analysis tools and utilities STROBE, EPILOG, SMF, SAS
• Conducted STROBE training sessions with DS Programmer Training class
• Disaster Recovery team leader for Application Systems Division
• Liaison for inter-department change activity coordination and notification
• Research, trial, and recommend vendor software relative to application performance improvement
• Oversee the direction of the department consisting of 3 full-time employees
• Involved in yearly budgeting process with Area Manager
• Write and conduct performance appraisals
• Implemented use of FAVER, Hyper-Buf, and Extend/DASD for VSAM performance gains
• Benchmark proposed tuning modifications for cost/benefit savings
• Interact with all application teams to review planned application changes and confirm results

Confidential

• Evaluate functionality of OEM software during trial period
• Install, upgrade, and maintain OEM program product software
• Provide assistance to users and administrators of support products
• Create/modify ISPF dialogs for OEM software and in-house developed tools
• Products directly supported included: INFO/FAMILY, CA/7, CA/11, CA/JCLCHECK, MANTISSA, RMS/ONLINE, STROBE, CA/EASYTRIVE-PLUS, FILE-AID, FOCUS

Confidential

• Provide application support for production problem resolution
• Install, upgrade, and maintain OEM software utilized by Application Programming Department
• Performed JCL rewrite and LPAR migration of all applications processed from Nashville, Tenn. to Atlanta, Ga. in 12 months
• Create/modify COBOL programs in support of internal in-house requirements
• Create/modify Easytrieve-Plus code as needed for management reporting

Confidential

Technical Analyst Supervisory Level

• Verify JCL changes to the production environment for standards and functionality
• Create new or modified JCL for projects according to company standards
• Production problem resolution of all JCL type errors for five IT Centers
• Provide technical assistance to other departments to improve throughput

Confidential

Certification Specialist

• Quality Assurance function within Computer Operations Department
• Formal application testing process with client verification of application changes prior to production implementation
• Performed complete environment build i.e. files, databases, IMSGEN's, etc.
• Standardize and format all JCL prior to deploying into production

COMPUTER SKILLS

• Hardware:
• IBM mainframe OS/390, zOS
• Intel platform x86 Desktop
• Mainframe Software:
• Z/OS, JES2, SMF, CICS, ACF/VTAM, NJE/RJE, TSO/E, ISPF, RACF, ASM2, CA-7/11, CA-1, JCLCHECK, FDR, JobScan, Mantissa, RMS/Online, X/PTR, AVRS, File-Aid Batch/Online, File-Aid/DataAger, QA-Hiperstation, Easytrieve-Plus, SDSF, DFSORT, Connect:Direct, Information/Family, STROBE, STAR-Tools, Change-Man, Endevor, Extend/DASD, FAVER, Hyper-Buf, COBOL, SAS, Script, Omegamon/MVS, Librarian, OS/DITTO, SMP/E, VPS, KOMSTAR, KEY/MASTER, DFSMShsm, INFOPAK/VSAM, Hyper-Cache, IBM ImagePlus, AIS , DB2, Vector-12, COBOL2, SQL, BookManager, Quick-Ref, ViaSoft Smart-Edit Smart-Test, SUPER/C
• Distributed Software:
• Windows XP, Vista, Ver7 , MS-Office Suite Word, Excel, Access, Outlook, PowerPoint , MS-Project, MS-Visio, Attachmate Extra , Bluezone, PKZIP, WinZip, SPF/PC, FTP, WS FTP Pro, IBM ImagePlus Workstation, Series 3000, BookManager, QuickBooks Pro, HTML, Primavera TeamPlay, Mercury Interactive QuickTest Professional, Unicenter Service Desk, Unicenter Notification Manager, IBM Tivoli, LiveMeeting
• Technical Skills:
• OS/390 JCL, Clist/Rexx, FTP, VSAM, Proc and catalog management, IBM Utilities, SMP/E, IMASPZAP, COBOL2, ISPF Dialogs, File-Aid, STROBE, performance and operational analysis, workflow analysis and design