Customer Service Representative Resume Newark, NJ - Hire IT People

SUMMARY:

To obtain a highly challenging position in the Banking, Telecom and Financial Industry with excellent opportunities for professional growth and advancement and longevity

SKILLS:

Proficient in: Microsoft Office Applications

Skilled in: use of Office Equipment. (Telephones, Faxes, Copiers, Calculators).

EXPERIENCE:

Customer Service Representative

Confidential, Newark, NJ

Responsibilities:

Supported Customer Inquiries Concerning Billing, Mobile and Data Services.
Advises Customers on Self Service Options and Operations
Quickly and Effectively Solved Customer Concerns and Inquiries with One Call Solution
Maintained Quality Control of Customer Accounts and Records.
Assisted with Customer Web Self - Service Options for Payment and Order Inquiries.
Worked with Multiple Vendors performing Customer Service Functions

Operation Clerk

Confidential, New Jersey

Responsibilities:

Processed Branch’s transactions that are couriered directly to centralized cash vault.
Received Files, Ran processes sent orders and completed recommendations for Financial Centers and ATM’s
Provided Customer Service Assistance to Financial Centers and ATM’s
Reconciled Vendor Settlements which included provisional credit and mixed deposit activity
Identified Bank Of First Depositor
Balanced Proofs Daily
Maintained and Monitor Inquiries via Optical/Emerson Systems
Made Adjustments to Customer accounts as needed and Corrected Inaccuracies
Responsible for Daily Vendor Wiring
Settlement of Various Branch’s ATM’s

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Customer Service Representative Resume

Newark, NJ

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