PROFESSIONAL SUMMARY:

• Over 15 years experience in Information Technology (IT), Business Administration and Accounting; in commercial and government sectors.
• Extensive history working with multiple company consolidations, integrations, and transitions in both IT and financialmanagementroles.
• Highly experienced in planning, designing, and implementing new and improved IT hardware and software systems.
• Skilled in making clear and convincing oral/written presentations that express facts and ideas succinct and organized manner.
• Proven experience working with both internal and external customers in the US and internationally.
• Fluent in both English and Spanish

TECHNICAL SKILLS:

MS NT4.0Server/Workstations, Windows 95/98, Windows 2000 / 2003 / 2008 / 2012 R2Server, Windows XP, Windows 7, and Windows 8, MAC, HP9000, UNIX and IBM, AS400, Blackberry EnterpriseServer, DominoServer, ExchangeServer

Active Directory, Exchange 2000 /2003, 5.5, UserManager, Lotus Notes, Citrix Metaframe, Veritas, Backup Exec 8.6, Netapps, Epiphany, Confidential Ghost, McAfee, Norton, Trend Antivirus, Salesforce, Remedy

T1, Frame Relay, DSL, TCP/IP, DNS, WINS, DHCP, VPN, VNC, RDC, SMS, OWA,AWS

Microsoft Office, (2010/22007/XP), Outlook, Lotus Notes, Excel, Pivot Tables, Access, PowerPoint, Adobe Photoshop, MS Visual Studio, HP Jet Admin and Crystal Report Writer

WORK EXPERIENCE:

Confidential, Mt. View, California

Enterprise Security TechnicalSupport Analyst

Responsibilities:

• Respond to inquiries from corporate MIS customers, resellers, partners, consultants, development and/or maintenance teams via telephone, and electronic services.
• Ensure that all communications will be handled promptly, professionally and courteously.
• Work on various projects such as writing documentation, training of other employees.
• Proficiently handle service requests and escalations within guidelines across Severity levels.
• Resolve customer issues with strong emphasis on customer satisfaction to provide a consistent and positive customer service experience. Document all actions taken on issues for future reference.
• Ensure that patches are available for customers and instruct them on how to download and apply them.
• Use remotesupporttechniques and tools to provide productsupport.
• Research issues thoroughly before invoking escalation process.
• Use professional concepts, company policies, and procedures to solve a variety of problems.
• Work on problem of moderate scope where analysis of situations or data requires a review of identifiable factors.
• Exercise judgment within defined procedures and practices to determine appropriate action.
• Assist Government employees, as well as government contractors oninstallingapplications, and DoD certificates, to access government databases.

Confidential, Oakland, California

QA Specialist

Responsibilities:

• Responsible for identifying and preparing paper - based documents for scanning, quality assurance, and indexing into a documentmanagementsystem database.
• This includes, but is not limited to, sorting, identifying, indexing and bar-coding the documents.
• Train new hires on processes of 150 different codes for preparing documents.

Confidential, Livermore, California

System Administrator

Responsibilities:

• Provide desktop hardware and softwaresupport, resolve issues that require direct vendor assistance, perform system administration for adds, moves and changes, profiles, user and group security in a Windows environment,managedesktop hardware inventory including physical location,installation, handcraft of laptops, and resolve technical issues relating to business.
• Exchange and Lotus Notes migration,installclient,configureusers and provide training.
• Identify potential issues with computer systems, integrate new technologies into existing data environment, perform routine audits of systems and software, apply operating systems updates and patches, and systemconfigurationcontrol.

Confidential, Las Vegas, Nevada

Network Operations Engineer/BlackberryManager

Responsibilities:

• Responsibilities include IT aspects of: project planning, current and multi-year budgeting and scheduling, project coordination, IT Resourcemanagement, work breakdown structure development, earned valuemanagement, riskmanagementdevelopment, and quality assurance oversight.
• This includes directing the development, implementation, and improvement of software processes such as the DOE PDA Program that are fully compliant with regulatory guidelines such as FCC, FIBS, and DOC; quality assurance requirements, and industry standards.
• This requires providing technical direction to contractor and subcontractor staff in defining project goals and objectives, defining resource requirements, preparing project schedules and cost estimates and establishing projectmanagementprocesses, including the definition of project roles and responsibilities.
• Consulting with senior DOEmanagementand federal staff to refine functional requirementsmanagingand directing projects that may require contributions from a large number of contractor IT staff at geographically dispersed locations within OCRWM such as the Blackberry rollout and the ITServerTransition Projects.
• This includes guiding and coaching federal and contractor staffmanagingand performing software life cycle activities on behalf of OCRWM; andmanagingand directing contractor staff in the provision of software engineeringmanagementand software engineering process services insupportof the OCRWM mission.
• This position includes monitoring performance, and providing oversight of subcontractor software development andmanagementactivities to assure contractors are executing the Program plan on time, within budget, and with satisfactory quality.

Confidential, Las Vegas, Nevada

Email System Administrator

Responsibilities:

• System administrator responsible for the MGM Mirage national email and user accounts systems consisting of 30,000 users including security control systems andconfigurationmanagementof multiple platform and user systems.
• Manageall email systems and accounts,configuredmanagementof the multiple conductivity systems,managingintegration of active directory and exchange for casino migrations, maintaining userconfigurationof PDA (Blackberry)servers, troubleshooting system errors, and overseeing backup and relayservers.
• Coordinated with all levels of ITmanagementto ensure maximum efficiency by minimizing data redundancy and elimination of duplicative platforms by ensuring use of common, consolidated and integrated software and applications throughout the corporation.

Confidential, Burlingame, California

System Administrator

Responsibilities:

• Analyzing system log and identify potential issues with computer systems, integrating new technologies into existing data environment, perform routine audits of systems and software,managingbackup systems, applying operating systems updates and patches, and systemconfigurationcontrol, provided subject matter expertsupportto ITmanagementteams and users, and oversight of IT securitymanagementand IT document theconfigurationof the systems.
• Provide desktop related hardware and softwaresupportto over 30 branches across North America, assisted IT teams in a major deployment of thin client Citrix systems and new business application software, served as first linesupportin troubleshooting technical issues with internal customers and in resolving any issues that require direct vendor assistance, performed systems administration for all adds, moves and changes across branches, maintained backup systems, profiles, user and group security in a Windows / Citrix environment,managedall desktop hardware inventory for the company including physical location,configuration,installationand imagemanagement, as well as handcraft of all laptops in a Windows / Citrix environment, and resolved technical issues relating to business applications.

Confidential, Redwood City, California

IT System Administrator/ProjectManager/Sr. Staff Accountant

Responsibilities:

• Analyze system log and identify potential issues with computer systems. Integrate new technologies into existing data environment.
• Perform routine audits of systems and software.
• Apply operating systems updates, patches, andconfigurationchanges.
• Installandconfigurenew hardware and software.
• Maintainedconfigurationcontrol of user accounts andmanagedthe user technicalsupportprogram.
• Performed analysis,configuration, testing, training and implementation of PeopleSoft Accounts Payable and General Ledger.
• Managedand performed all Accounts Payable processes worldwide for offices in 58 countries.
• Served as responsible party for a wide variety of tasks and functions within the International Finance organization including development of corporate policy and procedures, systemssupport, large scale data clean up, and specialized VAT processing.
• Prepared, recorded and processed cash disbursements.
• Monitored and analyzed budgets to actual expenses.
• Queried data bases to generate reports using structured query language.
• Planned, developed, executed, and closed short and long range financial goals, operating plans, policies procedures and objectives.
• Established and maintained internal controls. Prepared quarterly and annual cost reports.
• Developed allocation tables for indirect expenses and revenue items, as needed