Production Control Analyst Resume Wilmington, DE - Hire IT People

SUMMARY:

Obtain a position in Production Control/Production Support to utilize and expand on my existing skills.

SKILLS:

AutoSys, EEM, Workload Automation, Unix, vi, Shell scripting, FTP, SQL, Nobix JobResque, Nobix JobQue, MVS, JCL, CA7, CICS, DB2, ITSM, VM, TSO, Microsoft Office, WhatsUp, SevOne, Avaya, Lotus Notes, Outlook, Heat, FTP, Reflections, Networker

EXPERIENCE:

Confidential, Wilmington, DE

Production Control Analyst

Responsibilities:

Autosys Administrator - responsible for installation and maintenance of the AutoSys platform.
Responsible for the creation of jobs and the implementation of security levels on AutoSys.
Responsible for maintaining production automation using AutoSys tools. Such as WCC and EEM.
Provide support as needed to various teams when working with production systems. Instructed various teams in use of WCC to monitor both production and test cycles.
Document and troubleshoot production issues. Working with outside vendors when needed to resolve issues. Such as CA when an AutoSys problem occurs.
Automate production jobs and practices when able to. Used Autosys tool WCC to create dependencies and job flows. When needed, created scripts to implement jobs.
Assist as needed in automation and testing of Disaster Recovery test, such as creating script to access Networker software and create automated jobs to restore the various system from tape.
Provide support as needed to development teams when testing system improvements.

Production Support Analyst Lead

Confidential

Responsibilities:

Monitor production environment including batch, servers, network, telecom, etc. and document any failures or alerts and escalate via predefined support processes.
Batch was monitored through use of Autosys. Network and Telecom issues were monitored through various software tools such as WhatsUp, Avaya monitoring and SevOne software
First level support for overnight production cycles and test cycles
Responsible for correcting any job abends or escalating to correct party when necessary.
Created Unix scripts to help automate reports used by shift to track cycles.
Attended training in various tools used, and when needed, created documentation and assisted in training of other team members.
Responsible for creating or updating incident tickets throughout the night shift to better allow resolution. This was done using Heat software and later ITSM software.
Gathered information needed on any issue throughout shift to ensure a smooth turnover to incoming shift and when needed to chair the daily turnover meeting.
Monitor help desk call during night shift.
Assist in calls or escalate to the appropriate group using established practices.
Assisted on various projects as needed by supervisor.

Technical Support

Confidential

Responsibilities:

Responsible for nightly production and system support, monitored using Job Rescue.
Resolve any production failures, or escalate when needed to appropriate party.
Document and report any failures at turnover meeting.
Monitor servers and communication devices. Notify appropriate parties when a failure occurs.
Monitor help desk calls during off hours. Respond to various user problems or escalate to appropriate party.

Programmer / Production Support

Confidential

Responsibilities:

Monitored nightly production cycle on a rotating basis using Job Rescue.
Work on various projects as needed by supervisor.

Confidential, Philadelphia, PA

Programmer Analyst

Responsibilities:

Maintained and modified existing COBOL programs. Provide assistance in conversion of existing to new combined systems following a merger.
Provided effective solutions to various production problems, ensuring constant CICS availability.

Operation Support Technician

Confidential

Responsibilities:

Handled nightly production abends and restarts, allowing all systems to be completed on schedule.
Monitored scheduling software for any jobs that needed JCL or system requirements so all jobs would be released in timely order.
Assisted in on-going training of operations staff, resulting in equal distribution of workload,

Computer Operator

Confidential

Responsibilities:

Monitored multi-CPU environment to achieve efficient processing of production cycle.
Ensured all requests for tape mounts were completed in a timely fashion.

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Production Control Analyst Resume

Wilmington, DE

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