TECHNICAL SKILLS:

• Pascal, C, C++, Cobol, Visual Basic, Java, JavaScript, jQuery
• HTML, CSS, PHP, ASP, shell script, SQLOracle, MySQL
• MS Office, DreamWeaver, Photoshop, Illustrator, Auto Cad, Notes, Pages, Seagate
• Backup Exec. PC Anywhere ITunes
• Meditech HMS, MS IIS, Active Directory, MS Exchange
• Mac OS X, Windows XP, XP Pro, Vista, 7, 7 enterprise, NT, 2000, 2000, 2003, 2008 Server, as 400
• Unix, Linux, Mainframe IBM 390 VNC, Sonicwall. PC AnyWhere cisco routers 6950
• TCP/IP, cat 5e installation, Domin Pointing, Cpanel, routers, hubs IPhone IPad

PROFESSIONAL EXPERIENCE:

Confidential

Tech Support

Responsibilities:

• Migrated user from windows XP to windows 7
• Installed new computer or laptop for end user
• Entered user info into database to create forms to verify installs containing new computer
• And old computer tag for end user to sign
• Setup up printers an verified software and outlook setups

Confidential

Tech Support

Responsibilities:

• Changed icon on desktop via a script, and installed a new receipt printer an scanner on
• Computers for end users

Confidential

Desktop Support

Responsibilities:

• Provide desktop support for call center for individuals that were migrating from Windows XP to Windows 7 and Office 2003 to Office 2010
• Help users contact in house tech support to report missing software, incompatible softwareissues during the migration
• Was point of contact for end users in helping long in to new OS and setting up new passwords to conform with security restrictions

Confidential

Tech Support

Responsibilities:

• Verified information on computers and cleared the computers ip address from the machine n a secure network
• Used propriety software on their system to reconnect the new computers to the network
• Took the old machines were placed in the new ones boxes for shipment back to the tech center

Confidential

Lead Tech

Responsibilities:

• Lead tech for install of new pos on customer sites
• Installed new poles for monitors at pos locations
• Made sure that stores with token rings would still be able to run old pos systems when replacing with new pos using cat 5
• Went from a three day install to a two day install process
• Installed new server cabinet which replaced old one made of pressed wood
• Installed a firewall and contacted support so that it could be setup remotely
• Made sure new pos was connected to right ports on a Cisco switch
• Shut down and rebooted as400
• Installed new IBM blade server
• Updated by milestone progress of store install
• Confirmed that new data drops were terminated and labeled correctly
• Train users on how to use new system
• Trained co - workers on how to do the install
• Documentation of progress and completion of install
• Made sure notes were made on anything that was not expected that would delay the install
• Made travel arrangements to fly, drive and stay in hotels for the install

Confidential

Tech Support

Responsibilities:

• Supervised and verified domain swap for traveling sales staff
• Replaced crt monitors with flat screens while conducting an asset inventory of new equipment
• Collected asset information of outdated equipment to be disposed

Confidential

Enumerator

Responsibilities:

• Conducted field interviews for the 2010 census
• Determined if there was a housing unit at location given by the bureau
• Conducted interview to determine if there was residents at the location on census day
• Filled out census form to show status of location on census day

Confidential

Technical Support Tier II/Tier I iPhone

Responsibilities:

• Provide technical support for the Apple iPod and iPhone, 3G, and 3GS in both OS Platforms
• Supported the rollout of 3.0, 3.01, and 3.1 software and 8.2, 9.0 of iTunes software
• Helped user over the phone with an average of 13 minutes per call resolution
• Troubleshoot issues related or unrelated to the software update on device or the customer’s computer
• Performed warranty repairs
• Had the ability to escalate the case to various departments
• Had ability to give exceptions for service or replacement of products
• Helped potential buyers with making decisions on purchasing iPods for Christmas

Confidential

Systems Administrator/IT Tech/Help Desk

Responsibilities:

• Technical support for a mixed network of Mac, and Windows
• Rebuilt ageing network to handle new traffic loads
• Supervised and hired part time help and contractors as needed
• Procured new equipment, supplies, software, verified, updated, and or purchased service contracts for use at two different locations

Confidential

Applications Analyst/Help Desk

Responsibilities:

• On Call support for end users, and various vendors
• Domain Administrator
• Responsible for setup of user accounts (profiles, email), reset passwords (local users, vendor access), computers to the domain with active directory and in Meditech HMS, set remote access for vendors or doctors
• Re-imaged computers with the appropriate profile and software as needed
• Procured and replaced parts for broken computers, and obtained quotes for new systems per vendor or departmental specs
• Rebooted Servers, user accounts, and reset passwords remotely with PCAnyWhere
• Replace and configured printers with network access and names
• Maintained and edited the intranet web site for hospital employees