Security Analyst Resume

SUMMARY

Management Information Systems professional with over Ten years of extensive information technology technical support, project management and implementation in various industries and technologies.
Proficient in research, problem solving, and team leadership.
High - level understanding of IT infrastructure. Sound understanding of Windows Server, Active Directory, and Group Policy to include Client Server and web-based communications and operations, virtualizations, Storage Wide Area Networks, Windows Server, Active Directory, DNS, and VPN
Proven record of success reducing downtime, improving security, saving costs, and improving customer satisfaction.
Strong leadership and successful team building skills.

TECHNICAL SKILLS

System: Windows (9x, NT, 2000, XP Vista, Windows 7, Windows 8)

Server: Exchange 2003/2007/2008/ 2013 , Blackberry

Database: Database Design, Database Migration

Software: Ethereal, PGP, AnalogX, McAfee Security, Norton AV, Ghost, Girtware, Dameware, TopDesk

Hardware: Switches/Routers, Network Cards, Laptop/Desktop/Servers, Network/Direct IP Printing, Hard Drives

PROFESSIONAL EXPERIENCE

Confidential

Security Analyst

Responsibilities:

Network Vulnerability scanning’
Create Vulnerability Reports
Mange PKI(Public Key Infrasturcture ) reguest for SSl
Mange BMC Remedy IT ticket request
System administrator for SFTP (Secure File Transfer Protocol
Project manager as assigned
Account Creation for manage Two-Factor Authentication
Manage GeoTrust center for authentication
Maintain Kaseya VSA remote monitoring system
Build and deploy laptops for new hires
Maintain and create SOP and SLA documents for processes and produrces
ControlCase Data Discovery entersprise scanning

Confidential

Technical Analyst

Responsibilities:

Managing change management request queue closing the minium of 20 request per day
Creation of documentation for helpdesk daily process
Organization of internal documents
Support service activities that include password reset, hardware maintenance support and troubleshooting equipment, new user equipment and location setup
Receive Purchase Order request in OLX system
Creation and management of Service Level Agreement
Creation and management of Standard Operating Procedure
Print Server Management
Negotiated new lease contracts for printers saving company over 36,000.00
Supported and managed 5 help desk analysts queue’s daily; resolving and lowering the ticket queue count from over 1500 tickets backlogged to no more than 20 in the main dispatch queue.
Worked with network team to push security updates and patches across network to global users
Lankdesk Management Suite

Confidential, Atlanta

Information Technology Support Specialist

Responsibilities:

Trained, coached, and mentored Help Desk Technicians and other junior staff
Planned, directed and coordinated the internal Information Technology department
Defined requirements and plan project lifecycle deployment
Participated in and facilitated team meetings, created strategies for risk mitigation and contingency planning
Windows Server 2000/2003/2008 r2, account management, network printing, application support, network security.
Cross trained, end-user training to new students, internal technical support documents.
Performed extensive communication for internal and external customers
Defined resources and schedule for project/program implementation of software/hardware
Coordinated tasks, activities and resources in support of technical projects that impact multiple departments, systems, and work-flow
Generated requisitions, purchase orders, forwarded all appropriate information to the accounts payable office and departmental filing of financial documents
Assisted IT Manager with creating Helpdesk Standard Operating Procedures and daily protocol
Administered and conducted maintenance of 400 computer stations and software.
Developed and maintain project schedules as well as calendar management using MS Outlook
Interacted with internal clients on all levels to help resolve related issues and provides answers in a timely manner, managed telephone changes, including routing for seating assignments
Planned and implemented of additions, deletions and major modifications to the supporting infrastructure, maintaining the health of the network on a daily base resolving any issues that may arise.
Managed the Optimization of the Sharp equipment to Ricoh saved the AIU $12,000 a year
Monitored and maintained Symantec Entersprise Security Software

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