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It Support Specialist Resume Profile

SUMMARY

IT professional with a degree in computer technical support and have been in the field for over 15 years. My experience covers PC and Mac operating systems in educational, commercial, manufacturing, and military work environments. Proven success with user support, troubleshooting and developing more efficient and cost-saving solutions to information technology issues.

EXPERIENCE

Confidential

IT Support Specialist

  • Enabled third-party print management software to correctly see toner levels of over 600 printers for automated toner distribution and replenishment
  • Fixed network settings of over 1000 thin-client terminals at over 300 branches so they can properly get their updates pushed out to them

Confidential

IT Hardware Support

  • Built a parallel network so it could effectively be split from one company into two
  • Set up a brand new VMWare ESX Box to host 3 virtual servers, saving 3,000 in hardware, electrical and maintenance costs
  • Replaced 2 WAPs with new Cisco WAPs, and configured 5 more to save 5,000 on future wiring costs
  • Designated IT lead for a major project to transfer all legacy software to Oracle, saving 1,000 per workstation in licensing costs, including travel to Juarez plant

Confidential

IT Standard Support

Installed 3D printing software, saving 1000- 5000 per printout in prototype costs

Confidential

IT Manager Interim

Managed Pano boxes instead of workstations, saving 1,000 per workstation in hardware, electrical, and maintenance costs

Confidential

Executive Help Desk Support

  • Project lead on managing the printer inventory service and ticket management
  • Prevented future downtime with printing problems by repairing the printer drivers on all branch servers proactively

SKILLS

Environments: Windows 7, XP, 2000, 98, 95, Windows Server 2003 2008, VMWare, Citrix, UNIX

Software: Lotus Notes 8, MacAfee Norton AntiVirus, Cisco Call Manager, Cisco IP Communicator, Polycom CMA Desktop, Symantec Ghost Console, RSA Server, Lenovo ThinkVantage, VNC, RDC, Blackberry Enterprise Server, PGP Desktop, Blackberry Desktop Manager, Army Gold Master, MS Lync

Hardware: Dell and HP workstations, laptop, and servers, Cisco IP Phones, network hubs, switches, and routers, label printers, handheld wireless bar code scanners, Cisco wireless access points

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