TECHNICAL SKILLS:

Hardware: Confidential PC’s and Compatible (AT&T, Compaq, Dell, Gateway, HP, NCR, Zenith), Laptop & Notebook PC’s (AST, AT&T, Compaq, Dell, Gateway, Confidential ThinkPad’s, Toshiba), Confidential (Cartridge Fonts, Scan Jet, Deskjet Color Printers, Jet Direct, LaserJet Printers Series 4000, IV, IV+,HP 9000, AS400,Mac,Blackberry Enterprise 4.1,Citrix server, Net Restore

Software: Windows server 2003,2008,2012 Access, CHEF software, Mail, Word, Excel, Project, PowerPoint, IMANAGE, MacAfee, Remedy Help Desk software, Oracle 8.1, SQL server, Crystal Reports, HTML, Bloomberg, Lotus Notes8.0, Ghost 7, WordPerfect 9, PCDOCS, Active Directory, Reuters 3000, Reuters Plus, Reuters OTC Dealer, Reuters Dealer, Delta View, Lotus Notes V6/V7,ThompsonOne, Market D Confidential Applications, Desktop Manager for Blackberry, Altiris, Marimba

Operating Systems: Windows 7/8//XP,10, Novell Netware (4.1, 5.1) HP UNIX, Sun Solaris, Linux, Mac OS snow leopardLion, MT Lion

File Servers: Windows server 2000, 2003,2008,2012,Compaq System Pro, HP Vectra, UNIX Sun Solaris, Confidential Blade, Citrix, Dell, Blackberry Enterprise 4.1, MS Exchange Server2007,8,10 DNS

Communications: ARCNET, Ethernet, Token Ring, FDDI, (HUBS Active/Passive), PC Adapters ( Confidential 16/4, Net star, Thomas Conrad, SMS, Confidential, Western Digital, 3Com, Cabletron, Intel, Starlan, Linksys, Madge, Xircom, Concentrators, Confidential, Synoptic) Extenders (Base band, Serial, Parallel)

Protocols: IPX, SNA, TCP/IP, X.25, Frame Relay

Firewalls: Checkpoint, Sonic Wall, Cisco, various models

Backups: Maynard, ARCserve, Colorado, SysGen, Veritas

PROFESSIONAL EXPERIENCE:

Confidential

Desktop support technician level 2

Responsibilities:

• Responsible for the migration of window XP to window 7 using ghost software
• Responsible for installing EPIC software on PC's and laptop's
• Configured and supported blackberry's, iPhones, Androids, and tablets using Air watch
• Train staff on applications and software
• Install and image PC's using ghost software
• Application supported STAR,ECW, and Vista
• Also was responsible for MS office 2010 migration to office 365
• Also use sccm 2012 to image and install application on end user’s pc’ and laptops

Confidential

Desktop support Technician/ System administrator

Responsibilities:

• Responsible for the troubleshooting, documenting, monitoring, configuring, and installation of Windows 7 Migration and rollout using SCCM 2012, and active directory
• Train staff on applications and software for migration from XP to windows 7
• Install and image pc’s using ghost software
• Break fix and configuring of network printers and Richo printers, PC’s, laptops, and print servers
• Also supported Citrix software and servers and Citrix client on pc’s and laptops
• Configured and Supported blackberry’s, iPhones, android and tablets using mobile iron
• Responsible for trade floor support for traders using Bloomberg, Thompson one and reuters appplications

Confidential

Desktop Support Tech

Responsibilities:

• Manage Windows Server 2003/2008 Exchange Server and Domino server, Lotus Notes 8.5
• Trained staff on applications and software for migration from XP to windows 7
• Setup and administer domains, additions and deletion of users in Active Directory
• Troubleshooting, documenting, monitoring, configuring, and installation of Windows 7 workstations and windows 2008 servers
• Supporting and troubleshooting DNS,DHCP, and WINS server Problems Break fix and configuring on network printers and Ricoh printers, and print servers helpdesk support: Troubleshooting routers, switches, workstations and printer
• Setting up daily, weekly and monthly backups using Veritas software
• Also responsible for Help desk tickets using Remedy
• PC troubleshooting and software installs of MAC’s running OS Snow Leopard
• Responsible for installing and supporting Symantec Antivirus Endpoint software on servers and workstation
• Also supported SMS,Marimba, and SCCM 2007, 2012 software for migration of windows 7
• Supported Blackberry devices 7200,7130,7100,8700,8800 and Blackberry Curve
• Supported MS office software 2003,2007, 2010, 365
• Responsible for setting up Video Conferencing + Telecom Equipment for users
• Help Desk Support Level 2 and Level 3, Senior support analyst
• Provided 2nd and 3rd level technical desktop support for Nurses and Doctor’s workstation and applications
• Supported 400 + user’s in 4 locations in the Wall St. area

Confidential

Desktop/Server Support Technician/ Helpdesk Analyst

Responsibilities:

• Primary responsibilities were Desktop Support, LAN administrator for windows 2000, 2003 server, MS Exchange server and Novell. Also supported Blackberry software and devices, and Palm Software and devices
• Upgraded and supported Mobile D Confidential Terminals at FP&L
• Palm T1X, Z22, Tungsten and Blackberry 7200,7130,7100, 8700,8800 and Pearl series
• Setup and administer domains, additions and deletion of users
• Provided 2nd and 3rd level technical desktop support for Nurses and Doctor’s workstation and applications
• Responsible for the troubleshooting, documenting, monitoring, configuring, and installation of Windows XP workstations and windows 2000, 2003 servers for XP Migration and rollout
• Troubleshoot and Install I MANAGE Interwoven worksite, Import Site 2.0 and Export Site 2.0
• Helpdesk support Level 3 supporting 4000 users worldwide 100% Phone Support
• Provided extensive technical support to WAN and LAN users, including troubleshooting and resolving system problems
• Reported hardware and software problems to appropriate vendors and monitored their progress for resolution
• Supported MacBook Pro, MacBook Air, Mac Pro and Mac mini’s
• Also responsible for the installation, troubleshooting, and support of Outlook 2000,2003, XP
• Responsible for the installation and troubleshooting of users problems using Windows Active Directory, and Active Directory for MAC’s
• Also supported Mac OS X v10.6 Snow Leopard
• Primary responsible for supporting and troubleshooting DNS, DHCP, and WINS server problems
• Responsibilities also included analyzing, testing and configuring Cisco 2500, 2600, 3000, 7000 series routers and C Confidential lyst 2950, 3550, 4500, 6500 series switches
• Provided technical support for migration of Lotus Notes 6,7 email and servers to outlook 2010
• Supported Photoshop CS3 and CS4 running on OSX snow leopard for MAC’s
• Merrill Lynch was responsible for configuring, installation and troubleshooting of Bloomberg workstation, Bloomberg stock quotes, news, markets and commodities

Confidential

Desktop Support Analyst level Senior Help Desk Technician

Responsibilities:

• Help Desk Support Analyst supporting up to 1000 users desk in a Novell or NT environment
• Part of a team that responded to all users’ needs requirements
• Provided extensive technical support to Confidential and LAN users, including troubleshooting and resolving system problems
• Reported hardware problems to appropriate vendors and monitored their progress for resolution.
• Support Dell OptiPlex PC’s
• Provided technical support in a large scale Client/ Server open systems environment for MS Exchange server, MS Windows 2000, NT server environment

Confidential

Desktop Support Level 2/D Confidential and Voice Communication Engineer

Responsibilities:

• Troubleshooting, documenting, monitoring, configuring and installation of network equipment
• Use Network Diagnostic equipment such as Network General Sniffer, Cisco Works, Network Analyzer to troubleshoot network failure also use Firebird 6000 to troubleshoot T1 and T3 problem
• Use HP Open View 5.0 to monitor network
• Responsible for d Confidential and voice problems throughout the network
• Responsibilities also included analyzing, testing and configuring Cisco 2500, 2600, 3000, 7000 series routers and C Confidential lyst 2950, 3550, 4500, 6500 series switches

Confidential

Desktop Support/Network Analyst

Responsibilities:

• Responsible for the installation of Windows NT advanced server on Compaq Proline 1000 and 2000
• Setup and administer domains, additions and deletions of users. Installation, additions and deletions of software application
• Troubleshoot everyday problems of servers, workstations and end user support, hardware and software
• Support of peripheral equipment, printers, CD ROM, tape backup.
• Hardware configuration and repair and end user support
• Responsible for installation and support of NT Servers and win 95 and win 98 desktop PC’s