Desktop Support Analyst Resume Profile

OBJECTIVE

To secure a career in the Information Technology field that will allow me the opportunity for advancement by utilizing the skills and training that I have acquired through education, private studies, and hands-on experience.

SYSTEM AND APPLICATION EXPERIENCE:

Fujitsu First Line Support FLS , MOUS Microsoft Office User Specialist , A , Network , CCNA, IBM ThinkPad Mobile Systems, Toshiba Associate Technician Certification, DCSE Certifications Onsite Troubleshooting, Customer Handling Skills, Foundation 2009 Desktops, Foundation 2010 Portables
Microsoft Windows all versions
Microsoft Office Suites, Adobe Illustrator, Adobe Photoshop
Microsoft Works 2000, WordPerfect, QuickBooks, Money 2000
Windows NT, 2000, 2003, Active Directory, Novell, Exchange Servers, and Cisco
Knowledge of Network Infrastructure, Troubleshooting, and Security
Computer Hardware Troubleshooting, Repair, and Maintenance
Knowledge of Citrix Program Neighborhood, PC Anywhere and other Remote Networking Programs
Server, Telecom, and POS Installation, Maintenance, Update, and Management

WORK HISTORY

Confidential

Desktop, Notebook, and Printer Diagnostics, Repair/Replacement, Installations and Deployments.
Diagnostics, Repair/Replacement, Installation, and Upgrade of Servers, Telecom, and POS systems.
Audio/Video Media Systems Diagnostics, Installation, and Maintenance.
Lead Technician and Coordination of various Long-Term and Short-Term Projects.
Diagnostics, Installation, and Configure of LAN routers, DMARC and Switches.

Confidential

Desktop Support Analyst

Provide support to end-user via phone support, remote access, and hand-on.
Lead on project assignments and documentation of projects.
Installation of software, hardware, and imaging of desktops and notebooks
Install, configure, and maintenance of local and network printers.
Add and manage user in Active directory and Citrix

Confidential

Help Desk Analyst

Provided help desk support to IBM clients from a Call Center Environment via telephone.
Follow company guideline, procedures escalating calls when required and appropriate.
Recognized as top performer and team leader.
Certificates of Achievement in IBM Process Training, Telephone Service Skills, and Managing Difficult Situations

Confidential

Network Admin. / Help Desk Analyst

Provided Help Desk support on various Microsoft and vendor software products including Office 2000, Windows 2000, and NT.
Supported leading virus software manufacturer applications.
Supported POP3/SMTP and Exchange email clients such as Microsoft Outlook and Outlook Express.
Configured and maintained Windows based network and Active Directory.
Assisted end-users with downloading and installing software and hardware.

Confidential

Network Administrator student

Provided Help Desk support on various Microsoft and vendor software products including Office 2000, Windows 2000, and NT.
Downloaded drivers, patches, and other software updates for IBM computers.
Assisted end-users with downloading and installing software and updates.
Tested computers, peripherals, monitors, hard drives, processors, modems, cables, and routers.
Supported leading virus software manufacturer applications.
Supported POP3/SMTP and Exchange email clients such as Microsoft Outlook and Outlook Express.
Configured and maintained MS Network protocols TCP/IP, DNS, WINS, DHCP .
Support for Mainframe applications and peripherals

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship