OBJECTIVE

Specialize in Computer and Server Maintenanc, Networking Technologies, Security and 24/7 Operations.

COMPUTER PROFICIENCY

Windows Server 2003, Windows server 2008, Windows XP, Vista and 7.SQL, VBS, Ubuntu, Centos, Red Hat, AS400 Software, Microsoft Office, VMware Server, Active Directory, TCP/IP, WLAN, VPN, Virus and Malware removal, HBSS Host Based Security System , Linux, Basic Perl, Basic Python, Shell Scripting. Dell Power edge Server's. Cisco IOS configuration on switches and routers, PII Personal Identifiable Information , HIPPA. Nmap, Basic Snort knowledge, Vulnerability checks, Wireshark, backtrack, Vulnerability Assesment.

GENERAL KNOWLEDGE

Follow regulations or directives mandated by DOD in use of IT systems and Security Procedures. Fluent in Spanish.

PROFESSIONAL EXPERIENCE

System Engineer

Confidnetial

Provide 24/7 tier 2, 3 support and day-to-day administration of fielded/deployed production systems. Provide essential monitoring and metrics capabilities to provide 24/7 or as required systems, flows, IT components and application operational performance health status indicators. Maintain operational applications running on Linux based systems, increase proficiency in diagnosis, solving, and document incidents in the ticket system. Validate system functionality after upgrade, patches, and restarts following outages and confirm end to end connectivity. Develop and deploy scripts shell, python to monitor current applications and servers. Create Standard Operating Procedures SOP for the team and engineers to follow. Manage five different teams of engineer's that maintained systems and applications on a 24/7 environment. Support high traffic systems 24/7 basis and maintain 99.99 up time and follow SLA's for resolution. Train new employees on processes, system, applications and Standard Operating Procedures.

Achievements:

• Reduce the cost of infrastructure by 40 , by moving current servers and applications to Virtual Machines VM .
• Reduce time spend training employees by using current experience, skills and developing better Standard Operating Procedures.
• Used prior experience and skills to reduce timeframe of outages by 40 .

System Admin Team Lead

Confidnetial

Provide 24/7 support to Military and Civilians in workstation, applications, documentation, servers and network status. Lead a team of 5 System Administrators in day to day issues. Train new employees on processes, system, applications and Standard Operating Procedures. Follow detailed military procedures and processes to resolve issues accurately and in a timely manner. Acquire and maintain knowledge of existing Military medical and clinical systems to resolve hospital staff issues and increase security of Private Healthcare Information PHI . Resolve issues reported by staff in the Remedy Ticket system. Create and configure Active Directory accounts and Server Roles Windows Server . . Backup database with tapes and remove to offsite location. Maintain Information Assurance Vulnerability IAVA updates and confirm in VMS Vulnerability Management System website. Maintain inventory of equipment such as hardware and backup tapes. Administer backup library to critical medical system. Coordinate with Site and DISA for downtime and system maintenance. Interfaces with customer and is responsible for technical communication with management/other sites. Support high traffic systems 24/7 basis and maintain 99.99 up time and follow SLA's for resolution.

Jr System Admin Temporary Lead -

Confidential

Provide 24/7 support to Military and Civilians in workstations, applications, documentation, servers and network status. Follow detailed military procedures and processes to resolve issues accurately and in a timely manner. Acquire and maintain knowledge of existing Military medical and clinical systems to resolve hospital staff issues and increase security of Private Healthcare Information PHI . Resolve issues reported by staff in the Remedy Ticket system. Create and configure Active Directory accounts and Server Roles Windows Server . . Backup database with tapes and remove to offsite location. Maintain Information Assurance Vulnerability IAVA updates and confirm in VMS Vulnerability Management System website. Maintain inventory of equipment such as hardware and backup tapes. Administer backup library to critical medical system. Coordinate with Site and DISA for downtime and system maintenance. Support high traffic systems 24/7 basis and maintain 99.99 up time and follow SLA's for resolution.

Confidential

Provide 24/7 support to call center agent when it comes to workstation hardware, software, printers, peripherals and telephone systems. Give remote support to employees located in different sites throughout the enterprise. Resolve issues reported by employees in the ticket system SpiceWorks . Deploy desktop applications using Group Policy. Create deploy systems images by using FOG Free Cloning Solution a Linux based program. Install, troubleshoot, configure network equipment cat5 lines, VOIP phones, Switches, patch panels, Racks, Routers, VPN Software, TCP/IP . Do inventory of company hardware and warranty equipment. Create and configure Active Directory accounts and Server Roles Windows Server . Support the company's Exchange system updating and resolving issues . Deploy and configure Window's server's Window Server 2003, 2008 . Complete IT projects assigned by Management that resulted in reducing infrastructure cost and deploying new capabilities. Install, configure and maintain configure wireless access point and routers. Install, configure antivirus MacAfee and Avast and remove viruses, adware and malware. Research resolutions to fix client applications or network issues, Install, configure and troubleshoot network printers. Move and relocate heavy equipment from different sites.

Achievements:

• Great customer Satisfaction
• Able to resolve from 50 to 300 issues in the ticketing system monthly
• Save money and time by reducing employees down time.
• Implement new ideas and software to reduce management workload.
• Complete IT projects.
• Increase production by fixing issues in a fast timed manner

Confidential

Troubleshoot software and hardware deployed Dell Systems. Installs AVAYA VOIP phone systems on site. Install computer peripherals

Helpdesk-

Confidential

Provide technical support for Comcast ISP customers with their services. Troubleshoot computer related issues leading to internet issues. Configure and troubleshoot customer's issues with outlook and other email applications. Install and troubleshoot customer's issues with the phone system. Install and troubleshoot Wireless router's that give connectivity problems. Provide billing information to the customer when requested. Troubleshoot network issues with company applications. Report technical issues through a ticketing system Remedy . Install and troubleshoot antivirus issues on customer's computers.

Achievements:

• Multiple great customer service awards
• Supervise a team of 7 and provide technical expertise

Confidential Troubleshoot computer hardware and software issues at customer's location. Install printers on customer's computers or through the network. Install, configure and troubleshoot customer's issues with network connectivity including problems with wireless routers and switches. Install network lines including cat5 and coax cable. Build custom made computer with specific hardware and software. Install Windows Server 2003, 2008 with specific roles. Install, configure and deploy windows XP, Vista and 7. Configure Cisco Switches and routers.

Confidential Provide Customer Service and sales in the electronics department inventory Merchandised received and help customers with sales and equipment such as TVs, and Computer's. Help and troubleshoot customers with current issue with electronics including upgrades to hardware in computers and software recommendation.