We provide IT Staff Augmentation Services!

It Desktop Support Resume

5.00/5 (Submit Your Rating)

Tulsa, OK

Hire Now

SUMMARY:

  • Offering over 10 years networking experience, along with my Associates degree in Computer Networking Systems, with a proven record for working with LAN/WAN, and researching emerging technologies Confidential Console
  • Organization & Planning - Linux Administration Windows Server- Network Design - Database Development- LAN/WAN-Microsoft Exchange
  • Design/Cabling Specification- Helpdesk ticketing system-Active Directory Database Management
  • Network Troubleshooting- IT Security Analysis

TECHNICAL SKILLS:

Computer Skills: Word, Excel, PowerPoint, Outlook, Internet, MS-DOS, Active Directory, Microsoft Desktop operating systems, Networking/WAN, Server 2003,2008, and 2012, Confidential Console, MS Communicator, Outlook 365, Google Sync, MS Lync, Microsoft Exchange Server

PROFESSIONAL EXPERIENCE:

Confidential, Tulsa, OK

IT Desktop Support

Responsibilities:

  • Responsibilities include restoring user’s access, unlocking accounts, VPN access, wireless issues, and changing user’s pwds.
  • Installs of software and assisting clients with any computer and network needs.
  • I am familiar with working on a ticketing system.
  • Responsibilities include restoring user’s access, unlocking accounts and changing user’s pwds. Installs of software and assisting retail stores with any computer and network needs.
  • Acted as the Pharmacy lead, working with pharmacy to get them back online and making sure that equipment is up and functioning.
  • Responsible for assisting Level 1 techs with troubleshooting and resolving issues that they are unable to fix.
  • Worked on critical store downs and responsible for getting the retail server’s back up and working remotely.

Confidential, Tulsa, OK

Network Technician

Responsibilities:

  • Responsibilities include daily backup checks, prepping new workstations for deployment, preventative maintenance checks, assisting clients with any computer and network needs.
  • I was responsible for installing switches and basic server needs.
  • I was responsible for adding new accounts in Active Directory, projects and migrations, and basic computer repair.
  • I am familiar with working on a ticketing system.

Confidential, Tulsa, OK

Computer Engineer

Responsibilities:

  • Responsibilities include prepping new workstation for clients and verifying daily backups.
  • I also setup new user via Confidential console and Active Directory.
  • I was responsible for doing audit for our clients and assisting them with any computer need that may be needed.
  • I worked in a team setting to implement a Windows 7 rollout.
  • I installed different proprietary software for our clients and worked with different vendor for implementation of that software.

Confidential, Tulsa, OK

IT Desktop Support

Responsibilities:

  • Responsibilities include being a part of the project management team to help with the Confidential Go-live migration and the Sooner project migration.
  • I worked with staff to determine requirements for Active Directory, Microsoft Exchange, Windows Server, VMware installation and required networking.
  • Provided surveys of four major hospitals, deployed new equipment, worked trouble tickets.
  • I am currently working on the Sooner project which consists of migrating Confidential domain and programs.
  • I performed preventative maintenance on Active Directory, Microsoft Exchange and Window Servers.

Confidential, Tulsa, OK

Scheduling Supervisor

Responsibilities:

  • Responsibilities include scheduled pickups and delivery for distribution of slot machines to local casino sites, as well as tracking within each site, answer of phones and most billing.
  • Compiled and submitted annual report regarding the effectiveness of the instructional technology program

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship