Technical Support Specialist Resume Saint Charles, MO - Hire IT People

SUMMARY:

Experienced Information Technology professional skilled in the diagnosis, testing, repair, configuration, and maintenance of LAN and WAN configuration, laptop/desktop hardware, software, and peripherals. Adept at providing technical support to clients and end users at all levels. Experienced in remote diagnostics and network administration/management.

TECHNICAL SKILLS:

Hardware: IBM PC, Oscilloscope, VOM, Spectrum Analyzer, Mitel Telephone Switch, Network Sniffer, Apple workstations

Operating Systems: MS Windows 8, 7, XP, 2000, OS X, Solaris 8

Networking: TCP/IP, Cisco Routers and Switches, Ethernet, Token Ring

Software: MS Office, Open Office, Norton Ghost, IE, Mozilla, Chrome, PC Anywhere, Vantage, Antivirus

PROFESSIONAL EXPERIENCE:

Technical Support Specialist

Confidential, Saint Charles, MO

Responsibilities:

Provide technical support to Field Technicians diagnosing problems with Hughes broadband systems.
Troubleshoot satellite systems, routers, switches, computers and associated hardware.
Escalate and troubleshoot with Hughes Network Systems, ATT, Sprint and other Network Access Providers (NAP) tech support for DSL, T1 and cellular broadband Wide Area Network (WAN) configuration and performance issues.
Work with Provisioning departments on configuration of T1, T3, DSL and Cellular circuits.
Research and order replacement parts and tools. Train and mentor new technicians and perform Safety Audit evaluations.
Evaluate site installations, and escalate to installation team as required.
Provide Sony laptop and Cannon scanner/printer support to Field Technicians.
Attained Dell DCSE, IBM Workstation, Printer and Laptop, Sony Workstation and Laptop, Hughes Satellite and Apple Workstation Certifications.

Lead Customer Support Technician

Confidential, Fenton, MO

Responsibilities:

Supported customer installation and troubleshooting of non - restrictive hard drive protection products.
Maintained Windows 2000 servers, Internet connectivity, 3Com Superstack Ethernet switches, routers and hubs.
Performed network security, fault recovery evaluations and implemented required processes.
Maintained network, UPS, workstation backups, phone system, applications and hardware.
Added functionality to company network by adding and configuring a wireless network.

Customer Service Agent

Confidential, Hazelwood, MO

Responsibilities:

Technical support agent for Confidential DSL customer installation and performance issues.
Resolved software configuration, computer configuration / compatibility issues, network outages, and customer care issues via telephone support.
Recognized as subject matter expert in installation and configuration of DSL.

IT Department Manager

Confidential, Creve Coeur, MO

Responsibilities:

Supported approximately 150 network clients on multiple IBM A/S 400, Silicon Graphics Advantage SE and Windows servers.
Installed and Configured Windows 95/NT/2000, TCP/IP, Hubs, and Network Interfacing Cards.
Dealt directly with end user, network, and computer problems via phone support or desk side visit.
Supported servers, workstations and laptops to repair problems including power supply, hard disk, main board, network interface cards and processors.
Experience with fault tolerance methods including disk duplex /mirror and RAID arrays.
Evaluated, purchased and implemented power conditioning system that resulted in savings of over 23% per year in energy costs.

Production Support Engineer Consultant

Confidential, Fenton, MO

Responsibilities:

Supported, installed and diagnosed issues of PFS Touch Screen Systems; PC Hardware and Software installation / configuration / support; Norand wireless terminal setup and diagnostics; hand held Scanner programming; and AVI system support, development and maintenance.
Primary interface with corporate WAN support for connectivity and troubleshooting issues for a Novell network of approximately 100 workstations.
Evaluated and Implemented Y2K issue related patches.
Boosted productivity and improved manufacturing process by implementation of hand held scanners on the assembly line, reducing errors.

We provide IT Staff Augmentation Services!

Technical Support Specialist Resume

Saint Charles, MO

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship