TECHNICAL SKILLS

Hardware Phone and Onsite

All Dell, IBM, Mac, Blackberry, I-Pad, I-Phone, and Android handheld devices. Analyzed, assembled as well as configured computer and printer hardware.

Software Desktop, phone and remote support.

All Windows OS platform, Mac OS, Microsoft Exchange, Windows Server 2012/2008/2003, Symantec Encryption Desktop, Symantec Mobile Encryption, Windows Server Update Services, Server Patch Management, Print Services Management, Avaya VOIP Phones, SCCM 2007, SMS, Active Directory, Microsoft Office, Norton Ghost, Bomgar, LANDesk, Magic/Remedy/Heat Ticketing System

Confidential

Deployment Support Specialist

• Manage system images of 1000 Dell workstations and laptops with SCCM 2012 and Zenworks on Windows 7 build.
• Application support included Lotus Notes, SAP, Java, LiveLink, and Cisco VPN client.
• Relocate workstations in Active Directory and Zenworks.
• Assign USB external drives for USMT process to technicians.
• Enumerate manual installs, validate machine mapping files to physically located machines.
• Validate translation map, backup all current associations to machines and users in various departments.
• Gather necessary installation media and supply necessary instructions to imaging technicians.
• Run automation process on all machines and users in mapping file.
• Supervise technicians during imaging process, provide post follow up assistance to customers.

Confidential

Desktop/Network Specialist 4 month contract

• Coordinate w/ IT Manager with 250 computer moves, adds, changes to new facility.
• UPS and server rack upgrade project with network support group.
• Install VOIP phones, switches, routers, and access points to new location.
• Image replaced pcs and laptops using SCCM 2012 on standard Windows 8.1 build.
• Test LAN/WAN connectivity with users' desktops/laptops and network printers.
• Mobility support using AirWatch for I-Phone and I-Pad handheld devices.
• User account administration and configure group policy objects in Active Directory.
• Provide follow up customer support after relocation based on customer needs.

Confidential

System Analyst 3 month contract extend 2 months

• Executive support on Eastview facility for both internal users and dispatch technicians in a Windows XP/7 environment.
• System image rollout of Dell workstations, Panasonic Toughbooks and Samsung 700T tablet pcs with SCCM 2007 on standard Windows 7 build.
• Blackberry replacement and hardware support, email activation on Blackberry Enterprise Server.
• Remote and Application support MS Office, Outlook, Crystal Reports, and Cisco VPN client.
• Maintain pc hard drive encryption, email support and password recovery.
• Create/Terminate vpn, email, and domain user accounts on Active Directory.
• Level I networking issues along with documentation and configuration of ethernet ports.
• Terminate CAT5 cables to switch, test data network connectivity with TCP/IP,DNS, WINS, DHCP as well as wireless configurations.
• Perform monthly server room inspections on site and multiple utility stations within Westchester district.

Confidential

Windows 7 Migration Technician 10 month contract only

• Executive support at the Coler-Goldwater facility in a Windows XP/7 environment.
• Asset Management of desktop and laptop hardware upgrades, swap and replacement.
• Deployment of 1500 Dell workstations/laptops using SCCM 2007 and DCTools for application packages on client's Windows 7 build.
• Hard drive, USB media support and password recovery with MacAfee Endpoint Encryption.
• Server updates, backup and recovery and patch management on WSUS server.
• File sharing and security, and file transfer on Windows Server 2008.
• Applications support Groupwise, MS Office 2007/2010, and Citrix Xenapp for external users.
• Manage three migration technicians on SCCM and DCTools for imaging, data backups and configuration of desktops, laptops and Android mobile devices.
• Maintain Active Directory domain forest, account administration and group policies via Active Directory on Windows Server 2008.
• Provide customer follow up on windows 7 post migration and troubleshoot issues.

Confidential

Windows 7 Deployment Specialist 6 month contract - extend 2 month

• Level II client/server support using MS Office 2007/2010 in a Windows 7/XP environment.
• Applications support AS400, Cognos, Office 2007/2010, Cisco VPN for external users.
• Manage system images of 1200 Dell and HP workstations/laptops via SCCM 2007 and Wise Package Studio for .msi application pushes on Windows 7 build.
• Hard drive encryption and password verification with Symantec Encryption Desktop.
• Create/Terminate email, vpn, domain user accounts and passwords for new hires and employees.
• Set up and terminate user accounts and groups, security passwords, group policies via Active Directory on Windows Server 2003 and 2008.
• Manage print services on server, set printer pools, priorities and scheduling.
• Network file sharing on Windows and Active Directory.
• Asset management of new and replaced desktop/ laptop hardware and HP printers.
• Troubleshoot LAN/WAN network connectivity, TCP/IP, DNS, WINS, DHCP configuration.

Confidential

Desktop Support Specialist

• Level I and II on site support for 1200 users including CIO, CFO, and upper management in a Windows XP environment.
• Coordinate Lotus Notes 6.5 to 8.5 rollout project implementing QuickR and Sametime.
• LANDesk and Contivity VPN Client application rollout project for executives and remote users.
• PC imaging using Symantec Ghost 11.0 on standard Windows XP build.
• Maintain inventory asset management for pc deployment and removal.
• Email activation to Blackberry Enterprise Server version 4.0 for IBM Lotus Domino.
• Projector set ups, verify LAN connectivity for Polycom video conferencing.
• Coordinate with IT manager on citrix application upgrade project on over 300 Lenovo workstations and 500 Thinkpad laptops.
• Configured local and networked HP and Canon printers hardware and software.

Confidential

Desktop Support Specialist

• Onsite executive support at 2 sites of 1500 users including CEO, VPs and remote users in a Windows 2000/XP environment.
• Manage pc images from Windows 2000 to Windows XP of over 400 Dell workstations and 1100 Lenovo laptops withMini PE and Ghost 8.3 on standard Windows XP build.
• Support Transition Desktop/Laptop rollout project for Bayer-Siemens Merger.
• Enterprise activation via the Blackberry Enterprise Server 4.0 for MS Exchange.
• Support MS Office 2003, Outlook, Citrix, SAP, Cognos and Cisco VPN client for upper executives, remote sales and internal users.
• Manage server updates and GPOs using Windows Server Update Services.
• Account administration, manage group policies via Active Directory on Windows Server 2003.
• Test data network connectivity with TCP/IP,DNS, WINS, DHCP as well as wireless configurations.