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Technology Consultant Resume

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New York, NY

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SUMMARY:

  • Certified computer professional with extensive experience in Helpdesk Management and Application support.
  • Customer service orientated with 9 years of experience providing excellent courteous service in the aviation field.
  • Possess strong experience in electronic and hard copy record storage, planning of resource activities, and technical support.

TECHNICAL SKILLS:

Software: Windows 7, Vista, XP, 2003 server; MS Office Professional 2007, 2003; Adobe Acrobat/Access, Front Page, Active Directory, Biometric Fingerprint, Remedy and CA ticketing systems

Networking: Configure networks including routers, computers and printers while maintaining a high degree of security for all computer data. Efficient web pages and Blackberry support.

Hardware: Perform recovery and backup, hard drive wiping and data reinstallation in situations of system failure or security breaches. Maintain ROM stability through formatting and reformatting of all hard drive types (SATA, PATA and SSD), partitioning.

PROFESSIONAL EXPERIENCE:

Technology Consultant

Confidential, New York, NY

Responsibilities:

  • Responsible for Help Desk incoming request and Change Gear ticketing Program
  • Create/Disable user accounts and email accounts using AD and Exchange
  • Application support and updates, Hedge Fund applications and programs to include Bloomberg, etc.
  • Virtual Environment support including updating firmware of Virtual desktops, deploying virtual desktop, troubleshooting
  • Inventory and Asset tagging of Department equipment
  • Mobile support including ordering, email activation, and troubleshooting of Android and iOS
  • Telecom/network account billing and processing
  • Cisco Jabber, Webex, Providea teleconferencing, Share Point, Secret Server, Airwatch, RSA Console, Horizon View, Server administration, Network Printer Support, Business Continuity Plan and office Documentation

HELPDESK COORDINATOR

Confidential, Riverdale NY

Responsibilities:

  • Monitor TrackIt ticketing system and ensures Technicians adhere to SLA’s.
  • Blackberry BES, Microsoft Exchange, Apple (iPhone, iPad, Mac Support)
  • Imaging of PC’s and installation of medical programs such as Sigmacare and Medical billing in 6N
  • Provide Application support for medical programs to include McKesson
  • Telephone, Wifi, and Network support. Creating New users in Domain, Active Directory

HELPDESK TECHNICIAN

Confidential, Tarrytown, NY

Responsibilities:

  • Provide comprehensive technical support services to customers and service providers.
  • Deliver and setup computers, peripherals and other components to users in a multi - location environment
  • Self-monitoring of Help Desk tickets to insure proper resolution of issues consistent with helpdesk SLA's
  • Image Macs and PCs for new user and replacement systems along with backup of files

OUTLOOK/CLIENT TECHNOLOGY ANALYST

Confidential, New York, N.Y

Responsibilities:

  • Provide post support for Outlook Server Migration
  • Blackberry, iPhone, and Android support
  • Image, Configure, and Deploy PC’s, Macs, and laptops to users within the company
  • Support multiple sites with desktop support, network printers, PC and Mac troubleshooting on a daily basis
  • Assist level 1 helpdesk with calls and triage tickets using Service Desk Express

HELPDESK TECHNICIAN

Confidential, N.Y

Responsibilities:

  • Identify, diagnose, and resolve level 1 problems for user's personal computer software and hardware at WW Champ centers
  • One-on-One end user software problem resolution, over the phone support
  • Diagnose and resolve network or local printer problems, PC hardware problems, Internet, and LAN problems
  • Communicate solutions to end users and provide customer service in a call center environment, triage tickets using Remedy
  • Assist Network technicians in creating materials for end user frequently asked questions (FAQ's)

Client Support Administrator

Confidential, NY

Responsibilities:

  • Configured, managed, and performed initial diagnostics of computers ensuring all systems performed properly
  • WinPex flight time docking, ARMS interface for reading with WinPex and distributed to aviation offices worldwide
  • Managed electronic and manual publications and forms development and updated crew on changes to guidelines

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