Administrative Coordinator/Call Center Representative Resume Elkridge, MD - Hire IT People

SUMMARY:

Demonstrated achiever with exceptional knowledge of customer resolution, and conflict resolution proficiency
Strong multi - program interface software usage.
Skilled at learning new concepts quickly, working well under pressure, and communicating ideas clearly and effectively.
Extensive customer service, including knowledge of devoting d Confidential integrity, following appropriate processes and protocols and adapting to new policies changes.
Enthusiastic and experienced in customer satisfaction.

WORK EXPERIENCE:

Confidential, Elkridge, MD

Administrative Coordinator/Call Center Representative

Responsibilities:

Responsible for adherence to HIPPA compliancy
Responsible for account maintenance and accuracy
Ability in map navigation to coordinate accurate appointments
150 call inbound and outbound intake on a daily basis
Assist Member Resolution Team in customer retention strategies and call handling
Responsible for going above and Confidential to provide customer satisfaction
Multiple program interface usage throughout each customer call

Confidential, Laurel, MD

Senior Inbound Call Center Representative

Responsibilities:

Answer up to 200 calls per day
Multiple program interface usage throughout each customer call
Maintain up-to-date knowledge of bank policies regarding payments, refunds, and fees
Provide accurate and appropriate information in response to customer inquiries.
Attend quality control collaboration meetings to ensure call handling accuracy
Team Captain to provide additional support to team members
Responsible for staying up to date on all email communications and dash board updates

Confidential, Arlington, VA

Accreditation Specialist

Responsibilities:

Collaborated with the Product Development Department in developing new Fee Based products and their sales to the accredited travel agency owners.
Answered an average of 40 customer calls in a day through the call center queue and directly contact.
Conducted application reviews of travel agency business owners
Conducted cultural assessment project
Responsible for scheduling client meetings
Responsible for maintaining weekly reports