Operation Engineer Resume Profile
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Objective
To pursue a position within the company that will allow me to utilize my skill and knowledge
Experience
Confidential
Senior Desktop Support Specialist
- Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
- Assist in maintaining all laptop computers.
- Analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.
- Setup and configure new network model printers and multi-function devices.
- Updates of inventory additions and changes to the inventory database.
- Provide end user support for issues involving OS and software applications.
- Provide support for Window's 7 operating system including imaging.
- Provide virus and spy ware removal assistance remotely and on site.
- Analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems
- User administration via AD.
- Position also involves supporting VIP's in regards to PC and mobile devices.
- In charge of product ordering and inventory control of computer assets.
Confidential
Operation Engineer
- Provide onsite/remote support to all terminals.
- Assist in maintaining all laptop computers.
- Setup, install, image laptops..
- Setup and configure new network model printers and multi-function devices.
- Server administration including exchange administration.
- Provide end user support for issues involving OS and software applications.
- Provide support for Window's 7 operating system.
- Provide virus and spy ware removal assistance remotely and on site.
- Disk imaging using Windows deployment wizard via PXE boot environment.
- User administration via AD and exchange management console in exchange 2010.
Confidential
Desktop Support Technician
- Provide onsite/remote support to all terminals.
- Assist in maintaining all desktop and laptop computers.
- Setup, install, image and move desktop and laptops..
- Setup and configure new network model printers and multi-function devices.
- Provide support for a variety of peripherals including smart phones.
- Provide end user support for issues involving OS and software applications.
- Provide virus and spy ware removal assistance remotely and on site.
- Provide support for Window's operating systems including Windows XP and Windows 7
Confidential
Desktop Support Technician
- Provide onsite/remote support to all hospital staff.
- Assist in maintaining all desktop and laptop computers.
- Setup, install, configure and move desktop and laptops..
- Setup and configure new printers both desktop and network models.
- Provide support for a variety of peripherals including printers and faxes.
- Provide end user support for issues involving OS and software applications.
- Provide virus and spy ware removal assistance remotely and on site.
- Provide support for Window's operating systems including Vista and Windows 7
Confidential
Help Desk Technician
- Provide remote/on site assistance for about 50 companies.
- Provide support for Window's operating systems including Vista and Windows 7.
- Setup and configure users in Active Directory.
- Setup users, resource mailbox's and distribution lists in Exchange 2003, and 2007.
- Setup, install, configure and move desktop and laptops.
- Setup and configure new printers both desktop and network models.
- Provide support for a variety of peripherals including printers and faxes.
- Provide end user support for issues involving OS and software applications.
- Provide virus and spy ware removal assistance remotely and on site.
Confidential
MIS Assistant
- Assist in maintaining 175 desktop and laptop computers.
- Setup and configure users in Active Directory.
- Setup, install, configure and move desktop and laptops.
- Setup and configure new printers both desktop and network models.
- Provide support for a variety of peripherals including printers and faxes.
- Provide end user support for issues involving OS and software applications.
- Provide training in Microsoft Office suites to end users.
- Provide assistance to staff for home computer and other peripheral issues.
- Provide technical support and troubleshooting assistance to clients.
- Install and troubleshoot Symantec Antivirus Corporate Edition.
Confidential
Distribution Administrator
- Install and configure desktop computers.
- Set up company's computer network.
- Maintain company database and inventory.
Confidential
Scheduling Coordinator
- Generate and maintain employee records for scheduling and attendance
- Process payroll for transmittal to payroll department.
- Coordinate with dispatch department on day to day staffing requirements.
Confidential
911 Dispatcher / Call Taker
- Process calls of both emergency and non emergency nature.
- Provide medical instructions when required.
- Asses priority of calls and have proper units dispatched.