Tech Support Resume Hugo, OK - Hire IT People

TECHNICAL SKILLS:

Pascal, C, C++, Cobol, Visual Basic, Java, JavaScript, jQuery, HTML, CSS, PHP, ASP, shell script, SQLOracle, MySQL, MS Office, DreamWeaver, Photoshop, Illustrator, Auto Cad, Notes, Pages, Seagate

Backup Exec. PC Anywhere ITunes, Meditech HMS, MS IIS, Active Directory, MS Exchange

Mac OS X, Windows XP, XP Pro, Vista, 7, 7 enterprise, NT, 2000, 2000, 2003, 2008 Server, as 400, Unix, Linux, Mainframe IBM 390 VNC, Sonicwall. PC AnyWhere cisco routers 6950

TCP/IP, cat 5e installation, Domin Pointing, Cpanel, routers, hubs IPhone IPad

PROJECT EXPERIENCE:

Confidential, Hugo, OK

Tech Support

Responsibilities:

Setup users on new computers or thin client
Configured email accounts in outlook

Confidential, Austin, Tx

Tech Support

Responsibilities:

Migrated user from windows XP to windows 7
Installed new computer or laptop for end user
Entered user info into database to create forms to verify installs containing new computer
And old computer tag for end user to sign
Setup up printers an verified software and outlook setups

Confidential, Paris, Tx

Tech Support

Responsibilities:

Changed icon on desktop via a script, and installed a new receipt printer an scanner on
Computers for end users

Confidential, Denison, Tx

Desktop Support

Responsibilities:

Provide desktop support for call center for individuals that were migrating from Windows XP to Windows 7 and Office 2003 to Office 2010
Help users contact in house tech support to report missing software, incompatible software issues during the migration
Was point of contact for end users in helping long in to new OS and setting up new passwords to conform with security restrictions

Confidential, Austin, Tx

Tech Support

Responsibilities:

Verified information on computers and cleared the computers ip address from the machine n a secure network
Used propriety software on their system to reconnect the new computers to the network
Took the old machines were placed in the new ones boxes for shipment back to the tech center

Confidential, AZ

Lead Tech

Responsibilities:

Lead tech for install of new pos on customer sites
Installed new poles for monitors at pos locations
Made sure that stores with token rings would still be able to run old pos systems when replacing with new pos using cat 5
Went from a three day install to a two day install process
Installed new server cabinet which replaced old one made of pressed wood
Installed a firewall and contacted support so that it could be setup remotely
Made sure new pos was connected to right ports on a Cisco switch
Shut down and rebooted as400
Installed new IBM blade server
Updated by milestone progress of store install
Confirmed that new data drops were terminated and labeled correctly
Train users on how to use new system
Trained co - workers on how to do the install
Documentation of progress and completion of install
Made sure notes were made on anything that was not expected that would delay the install
Made travel arrangements to fly, drive and stay in hotels for the install

Confidential, Dallas, TX

Tech Support

Responsibilities:

Supervised and verified domain swap for traveling sales staff
Replaced crt monitors with flat screens while conducting an asset inventory of new equipment
Collected asset information of outdated equipment to be disposed

Confidential, Lamar County, Tx

Enumerator

Responsibilities:

Conducted field interviews for the 2010 census
Determined if there was a housing unit at location given by the bureau
Conducted interview to determine if there was residents at the location on census day
Filled out census form to show status of location on census day

Confidential, Addison, Tx

Technical Support

Responsibilities:

Provide technical support for the Apple iPod and iPhone, 3G, and 3GS in both OS Platforms
Supported the rollout of 3.0, 3.01, and 3.1 software and 8.2, 9.0 of iTunes software
Helped user over the phone with an average of 13 minutes per call resolution
Troubleshoot issues related or unrelated to the software update on device or the customer’s computer
Performed warranty repairs
Had the ability to escalate the case to various departments
Had ability to give exceptions for service or replacement of products
Helped potential buyers with making decisions on purchasing iPods for Christmas

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Tech Support Resume

Hugo, OK

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