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Tech Support Resume

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PROFESSIONAL EXPERIENCE

Confidential

Tech Support

Responsibilities:

  • Responsible for answering incoming calls from users.
  • Helped users reset passwords in the Redoc system
  • Answered emails inquiring information about updates to Redoc systems
  • Scheduled users for upgrades to systems for Redoc

Confidential

Tech Support

Responsibilities:

  • Responsible for IT remote desktop support for Boeing
  • Supported Microsoft applications, word/excel/etc
  • Responsible for Active Directory account unlock and password resets
  • Responsible for Citric password reset in the Boeing environment
  • Responsible for Boeing application support
  • Responsible for VOIP troubleshooting and escalation
  • Responsible for general hardware troubleshooting and setup for users remotely
  • Have Secret Security Clearance from the Department of Defense

Confidential

Help Desk (Contract)

Responsibilities:

  • Inbound Technical Support Calls approximately 30+ calls a day
  • Troubleshoot mobile device issues ranging from simple email issues to software updates
  • Resolve Tier 1 customer support issues by logging into computer when necessary Documented interaction of calls in system
  • Top Performer every month
  • Assisted with the Mentor Program

Confidential

Sales Associate/Computer Tech Advisor

Responsibilities:

  • Responsible for providing customer service with technology products
  • Responsible for assisting customers with general technical questions

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