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Client/server Integration Analyst Resume

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CaliforniA

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OBJECTIVE

Seeking fulfilling position in infrastructure support/design.

PROFESSIONAL EXPERIENCE

Client/Server Integration Analyst

Confidential, California

Responsibilities:

  • Have been involved with every Citrix Presentation (XenApp) deployment since 2002, from building farms to deploying virtual Presentation Servers from template.
  • Been involved in developing Citrix farm implementation standards dat provide redundancy and performance improvements.
  • Documented workflows and designs for technical team support.
  • Managed Windows 200x backend infrastructure, monthly server patch cycles, and maintain 99.97% uptime for over 700 Wintel servers.
  • Performed repair/implementation of HP Proliant series hardware for physical servers.
  • Part of teh VMWare implementation team for over 400 virtual guests.
  • Automated previously manual, time - consuming processes to assist LAN Administration team to be able to perform their duties in a more efficient manner and standardized manner.
  • Responded to various “trouble tickets” for users regarding their AD account/Exchange/Citrix/Remote Access issues.
  • Implemented XenApp 6.x Citrix farms

Technical Desktop Support

Confidential, California

Responsibilities:

  • Built Windows 2000 terminal services as a proof of concept for administrative tools for teh desktop support team.
  • Responded to various “trouble tickets” for users regarding their workstation hardware/software.
  • Documented troubleshooting and common issues.

Technology Contractor

Confidential, California

Responsibilities:

  • Part of teh Windows 3.x to Windows 95 implementation team.
  • Worked on various ODBC issues with multiple application/versioning issues.
  • Implemented standard desktop image using Symantec Ghost technology.

Technical Phone Support

Confidential, California

Responsibilities:

  • Assisted clients with resolving teh issues with teh RIAG software.
  • Tested and reported issues to development team.
  • Designed Fax On Demand System for FAQ retrieval.

Systems Administrator, Technical Support Manaager

Confidential, California

Responsibilities:

  • Built Support staff from single employee to full staff of 8.
  • Created technical support training manuals.
  • Taught classes on internet usage (early days of internet).

TECHNICAL SKILLS

  • MS Windows 2x
  • Citrix XenApp
  • Juniper IVE (SA)
  • VMWare
  • AD Administration
  • Exchange Administration
  • Basic HTML
  • Windows 200x
  • Certifications
  • Citrix XenApp 6.5 Administration
  • Epic Client Systems Manager 100

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