SUMMARY

• My primary objective is to obtain a position in which I can merge my knowledge of the Audio Visual field with the IT and networking experience I’ve obtained in the work force, and join a company in which I can grow and excel.

TECHNICAL SKILLS

Hardware: Proficient with Installing Modems, Configuring Motorola and Zoom Routers, WPA, Repair and Configure Home/Office desktops & Laptops, configure SOHO wireless networks, installing RAM, HDD & SSD, upgrade Getac, Dell Latitude E6400 & Panasonic CF - 29, 31 portable Workstations, Installing sound cards, install and configure various IDE/SATA devices. Build/Disassemble PC’s .Install and Configure Pantech 290 & 295 air cards. Cisco routers and switches configuration and maintenance. Cisco and Lucent IP phones. Grindpoint Multi Circuit Power Monitors ADM 3612, Grindpoint ADM LCP Load Control Panel, Konica 2230 Copier. Apple MacBook.

Audio/Video: AMX and Crestron Audiovisual devices. Sony Mini-Disc recorder, DAW, MIDI Controllers, ARTcessories signal amplifier/splitter, ALTO ZMX 862 channel mixer, ART Pro Channel Pre-Amp, HP touchsmart desktop, Audio wiring, Audio I/O interface Installation and Configuration, Install UPS systems. Muzak Encompass LE, DMS Digital Music Amplifier, VT Electronics PA2A.

Familiar with: Microsoft Exchange & Active Directory, Network Customer service, Switches, Servers, Basic Network configuration, Tablets and Touch Screen Mobile Devices, Stylus, Graphic Drawing tablets, Multi-Meter, Imaging/Ghosting, HP and Kodak Laser Printer maintenance. SMTP, TCP/IP, IPv4, and Storage install & configure ROM, Floppy, Jazz, Zip & SCSI drives, Cloud storage. Flash drives, Smart media cardsOperating Systems: Windows 95, 98, Me, 2000, XP, Vista, 7, 8 & 10. Android iOS, Ubuntu Microsoft Server 2005, 2008 R2, 2013

Applications: Remedy ticketing. Q instant messaging. Microsoft Outlook, Adobe Reader, PowerPoint, Microsoft Office Suite, SAP, CCleaner, DOS, VoIP, Batch Scripts, Windows Migration, Data Transfer, Command Lines, PowerShell, Power ISO, Verizon Mobility Software, Macros, Cisco iOS. Cisco CM Crestron Studios, SQL management studio, SQL server 2003, SQL server 2005, SQL server 2008, SQL server 2012, Screen Connect, Go To Assist, Team Viewer, Remote Desktop ConnectionAntivirus: Avast Suite, AVG, McAfee, Norton Suite, ESET

Audio and Video Editing: Adobe Audition, Pro Tools, Sony Acid, Propellerhead Reason, Ableton Live, Windows Movie Maker, Fruity Loop Studios, Audio/Video file conversion

PROFESSIONAL EXPERIENCE

Confidential

Service Desk Support Specialist

Responsibilities:

• Monitor Ticketing system
• Inbound/Outbound calls
• End User Assistance
• PC repair and upgrades
• Manage Printer/Copiers
• Manage Video Conferencing Equipment
• Create, Manage Active Directory and Exchange accounts and Grant Permissions
• Manage New User and Terminations
• Manage Server rooms and Training room devices
• Manage User telephone and email accounts and extensions

Confidential

Software Deployment

Responsibilities:

• Monitor all system console logs, journal files, and interfaces for irregularities.
• Resolve software, hardware, and network issues.
• Resetting of passwords, remote support and manage servers/data center.
• Ensuring that all requests are properly documented and logged into the Help Desk system.
• Also perform minor hardware replacement for workstations.
• Manage Clinical and Financial data and documentation
• Upgrade Support Technician on the SoftPro
• Installing and updating software to Server and Client workstations via Remote Desktop Connection
• Downloading package to customer environment work stations
• Data Entry and Documentation of customer issues, resolution steps, and gather feedback in Clientele Ticketing software.
• IT ConsultantWindows Administration

Confidential

On-Call Field IT Technician

Responsibilities:

• PC and Network maintenance
• Audio/Visual install and maintenance
• POS Install and Upgrade
• Printer/Copier removal/install
• Equipment Warranty

Confidential

IT Maintenance Manager

Responsibilities:

• Maintenance site Electronic, Computer, Audio/Visual, Network and Telecommunication Equipment.
• Imaging Drives/PC Refresh (Migrations)
• Back up End User data, applications and configurations.
• Upgrade to windows 7Migration
• Troubleshoot PCWork one on one with End Users and onsite Tech support

Confidential

Network Support Specialis

Responsibilities:

• Monitor T1Circuits VoIP Networks
• Monitor and Troubleshoot Audio Visual Networks.
• Monitor and Troubleshoot Cisco Routers and Switches using Cisco iOS.
• Inbound/Outbound call center. Tier 1.5. Creating and working Service tickets (Remedy Based Ticketing Software).
• Escalations and Dispatch, Configure and Maintenance PBX routers
• Schedule onsite repairs. Assist customers and Site contacts/Help desk to resolve network issues.

Confidential

Windows Migration and Drive Imaging

Responsibilities:

• Upgrade HDD to SSD. Migrate Windows OS for Confidential /City Hall Laptops.
• Configure Basic and Mobile Networking software.
• Drive Imaging.
• Windows Administration

Confidential

Network Storage Assembly

Responsibilities:

• Assemble Configure and Test Network Storage for various companies.
• Basic Networking, Nesting, Hardware and Software testing.
• Install SAP software.
• Active Directory

Confidential

IT Assistant/Electro Mechanical Assembly

Responsibilities:

• Assistant in IT control room. Setup and configure Network Workstations, Tape machines, switches, UPS systems. Configure and maintenance small office networks.
• Install Ballistic Armor and bulletproof glass onto military construction equipment. Inventory (SAP software). Configure vehicular computer systems. Fork lift, Wood shop & Metal shop.
• Troubleshoot and Configure AMX Audio Visual devices for presentations
• Set up Audio Visual splitters for meetings and presentations
• Set up video projector screens Active Directory

Confidential

Senior Meter Technician

Responsibilities:

• Read, install, maintenance water meters.
• Repair Water Lines
• Implement training for new recruits.
• Set up, and close out customer accounts.
• Assist with billing history and set up route sheets, and reports. Customer Service.