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Service Desk Coordinator Resume

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SUMMARY

  • Over 9 years of Experience providing Clerical and Customer Service in various business settings
  • Three years of Training and Supervisory experience.
  • Expert in Microsoft Office, including Word and Excel. Proficient in Outlook and PowerPoint
  • Exceptional multi - tasking ability with strongcomputer, communicationandproblem solving skills.

PROFESSIONAL EXPERIENCE

SERVICE DESK COORDINATOR

Confidential

Responsibilities:

  • Supervised the process and resolution to all incidents brought to the service desk for all engineers
  • Scheduled and managed all available resources for all new projects and service requests
  • Managed the help desk email queue
  • Followed up and provided updates on all service requests to sales and management, as requested
  • Compiled and provided updated on call schedules each week

CUSTOMER CARE ASSOCIATE I

Confidential

Responsibilities:

  • Resolved over 400 phone and email inquiries weekly
  • Recognized for outstanding quality assurance and customer satisfaction
  • Provided computer support to a variety of technical and non-technical customers
  • Assisted in company-wide initiative to clean Amherst State Park

CONTACT REPRESENTATIVE

Confidential

Responsibilities:

  • Assisted in resolving open account issues
  • Provided information to taxpayers regarding the status of account
  • Adjusted tax accounts to correct processing errors
  • Provided general tax related information
  • Maintained high accuracy standards

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