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System Application Support Resume

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Charlotte North, CarolinA

SUMMARY

  • More TEMPthan 25 years of hands on experience as a Professional Technical Consultant or employee, working on large scale financial software applications and systems, for Fortune 500 corporations in various industries including banking, government, Insurance, health, and retail areas. Experienced as an Software Application Engineer, Mainframe Analyst/programmer, Security administrator for systems and applications, Mainframe QA Tester, IBM Middleware Administrator, Disaster recovery and print manager for various platforms, Operations Support Analyst
  • Highly skilled in the installation, setup, administration, maintenance, and enhancement of GEAC/INFOR E:Series and M:Series financials, also installed and supported various mainframe/web/server applications, Misys Loan IQ, APWI WebSphere, MS SQL servers. IIS
  • Experienced as a middleware administrator for IBM Middleware Products such as Host on Demand (HOD), HATS a Java app, WebSphere Application Server, administering web servers. Experienced in installing, building servers, setup, configuring, testing and deploying, and support and maintenance, as well as implementation and conversion of new systems to new infrastructures.
  • Performed duties as a systems and application security administrator, utilizing RACF, Vanguard, Top Secret, and other tools, supporting over 600 plus users, in TSO, CICS, using REXX, JCL and other utilities. Duties included, setting up new groups, users, granting and revoking access, resetting password, creating and reviewing reports, running audits and clean up.
  • Excellent team member and very comfortable working and sharing knowledge to increase productivity.
  • Experienced in providing held desk and phone supportto end users to halp resolve PC/laptop, software and operating system issues

TECHNICAL EXPERIENCE

  • Hardware /Software / Programming Environments IBM, Amdahl, HP based mainframes, MVS OS/ me and Z Series, AS400, PC, check printer.
  • COBOL, JCL, MVS, TSO, ISPF, VSAM, SAS, DB2, SQL, TMS, JES3, CICS, VSE, CA products, ZEKE, XNET, ICCF, CMS, Vanguard, ACF2, RACF, Top Secret, Natural, FTP, Abend - Aid, File-Aid, Expediter, Endevor and all IBM mainframe utilities and various third party software. REXX, CLIST, Changeman, SMF/RMF, Mainframe Tape and Storage as well as software installations and maintenance and administration, Disaster Recovery, 3270 emulators, TCP/IP, DFHSM, DFSMS, DFDSS, FDR/ABR, TLMS, CA-7, CA-11, LPARS, VTAM, DFSORT, AUTOSYS, Jil Anthill, Remedy, PAC2000. Microsoft Office (Excel, Word, PowerPoint, VISIO, Access, Project) NDM Direct connect IBM DB2 Connections, Lem ing, Oracle Client
  • GEAC / INFOR Financial (E-Series) Applications, GL, PS, AP, AR, BC, CC, FC, HR, DCI, IE, FA MPC, MARS/G, Active Client(M-Series) Mill, GL:M, HR:M, AP:M
  • IBM Products WebSphere, RAD, HATS, Screen Customizer HOD, HOD 3270, Eclipse, Tomcat, IIS
  • PeopleSoft Financial Applications (light), GL, AP, HR Tyler Munis GL, AP, PSLawson HR, GL, AP, AR, PS
  • MailStream Plus Misys Loan IQ Banking software

PROFESSIONAL EXPERIENCE

Confidential, Charlotte, North Carolina

System Application Support

Responsibilities:

  • Responsible for the support of the Misys Loan IQ Systems, in 18 different environments... Duties included, but not limited to:
  • Setting up new Batch Net to run in production
  • Setting up Schedules and Run books in Autosys
  • Created new schedules, boxes, jobs. Submitted schedules for testing in all environments
  • Migration testing from old scheduler
  • Performing night production on-call of Misys Loan IQ, and Autosys applications
  • NDM/FTP support
  • Daily on call for issues
  • Performing code deployments
  • Writing SQL to extract data from the DB2 files
  • Manage day to day operations and technical support of all test servers in a DEV, UAT, SIT, TEST, and Prod environments
  • Performed installations and upgrades of servers
  • Updated support documents for website
  • Run loads and unloads in TSO of mainframe DB2 databases for our 18 environments.
  • Participated in daily teleconference on release levels and maintenance of Misys
  • Other responsibilities are writing reports, modification, and working on service requests

Confidential, Charlotte, North Carolina

IT System Administrator

Responsibilities:

  • Initiated and consulted on several projects related to multiple legacy applications migration and outsourcing mainframe services, resulting in a savings of over 600K a year for the City. Including going green in the reduction of printing and paper by moving the daily and batch reports to web. Also finding a new vendor, doing conversion from mainframe check printing and installing client server based check printers, for all of the city’s AP and payroll checks
  • Performed all technical functions, including moving and setting up all PDS libraries, GDGs, SEQs tapes, JCL, VSAM and DB2 datasets. Setup all security for over 600 users for CICS, TSO, access to webservers and applications on servers running on windows and UNIX. This includes installing and building all the servers, creating backup and restore procedures, etc.
  • Coordinated all DR procedures and testing with the host providers for all applications and connections.
  • Work with Application and mainframe vendors to resolve issues as needed
  • Manage day to day operations and technical support of IBM mainframe based financial application software written mainly in COBOL and CICS online applications, processed nightly in batch, utilizing multiple IBM utilities with JCL. This also includes all issues related to mainframe and web application servers.
  • Performed all installation, implementation and upgrade of all GEAC applications, including 1099, 1098 bulletins.
  • Implemented and support IBM web servers, web applications (HOD, Host Access Transformation Services (HATS), Screen Customizer, Rational Application Developer(RAD))
  • Implemented and supported GEAC’s Customized GUI screens utilizing IBM Screen customizer.
  • Responsible for all mainframe and print servers related issues, including virtual print servers, APWI print server, check printing and production reports
  • Other responsibilities are writing reports, production support, modification, and working on service requests

Confidential, Cedar Rapids, Iowa

Senior Programmer/Analyst

Responsibilities:

  • Applications\Technical consultant, for corporate accounting, supporting GEAC and other financial Software. This includes E-Series AP, GL, Common Components, IE Software Packages, CA's LL, and Cash Disbursement System (CDS). Projects/Duties: the migration of Transamerica PeopleSoft's AP to GEAC. Writing and modifying programs in COBOL and EZ-Trieve upgraded Material Management (AP,PS,IN,CC) to current release (9601). Upgraded GL and, FC to 9801, and IE to current release
  • The client was upgrading and preparing to go to PeopleSoft Software. Duties included but not limited to applying bulletins, applying changes to in-house code, recompiling, and linking, creating test plan, interacting with users to halp resolve their issues, assisting the project manager with the project
  • Worked in MIS as a Systems Trainer. Taught technical courses in Software Development Life Cycle for McLeod's methodology, trained employees on Lawson Financial Software (FA, GL, and AP). Developed training materials for McLeod tech department and other duties
  • Upgraded Material Management (AP, PS, IN, CC) to current release (9601). Also upgraded GL to release 98.01, Financial Controller to 9801 and Information Expert to current release bulletin.
  • The client was upgrading and preparing to go to PeopleSoft Software. Duties included but not limited to applying bulletins, applying changes to in-house code, recompiling, and linking, creating test plan, interacting with users to halp resolve their issues, assisting the project manager with the project.

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