Remote Desktop Management Resume Warren, MI - Hire IT People

SUMMARY:

Technical Support Representative wif over 2 years in technical and customer support roles. TEMPEffectively identifies problems using advanced troubleshooting skills.
CompTIA Security+, Network+ and A+ certified professional wif experience providing software, hardware, client/server and networking technical support.

TECHNICAL SKILLS

Hardware: Motherboards, hard drives, central processing units, memory, video cards, sound cards, wireless adapters, removable media drives, monitors, scanners, printers, cable modems, Cisco routers, mobile phones

Software: Microsoft Remote Assistance, Microsoft Office, Microsoft Exchange, Microsoft Active Directory, Microsoft Visual Studio, IBM Lotus Notes 8, IBM Domino Admin, IBM Lotus Notes Traveler, Maas360 MDM, Attachmate Extra Xtreme, Adobe Photoshop, jGRASP, Eclipse Indigo, Notepad++, TextPad, VMWare, MySQL, Wireshark

Operating Systems: MS - DOS, Windows 9x, Windows XP, Windows Vista, Windows 7, Red Hat Linux

Networking: LAN/WAN, TCP/IP, 802.11, VPN

Web Design: HTML and CSS

Programming Languages: Java, Visual Basic, Python, PHP, SQL

PROFESSIONAL EXPERIENCE

Confidential, Warren, MI

Remote Desktop Management

Responsibilities:

Java, Verizon Enterprise Connect, Microsoft Office, local/roaming profile rebuilds
Utilized PsTools and WMIC commands
Client health remediation - Symantec DLP, SCCM 2012, McAfee Anti-Virus, Windows patching

Confidential, Warren, MI

Enhanced Service Desk

Responsibilities:

First point of contact for engineers seeking technical assistance.
Teamcenter, NX, AutoCAD, E-Squared, Hyperworks

Confidential, Warren, MI

GM Global Service Desk

Responsibilities:

Account unlock/reset, Verizon Enterprise Connect, IBM Lotus Notes 8, Microsoft Bitlocker, server support

Confidential, Pontiac, MI

GM Global Service Desk

Responsibilities:

First point of contact for end users seeking technical assistance.
Account unlock/reset, Verizon Enterprise Connect, IBM Lotus Notes 8, Microsoft Bitlocker, server support

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Remote Desktop Management Resume

Warren, MI

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