CAREER OBJECTIVE:

Computer professional seeks a position with advancement opportunities that will utilize educational training and acquired skills to contribute to organizational development.

EXPERIENCE:

Confidential

Senior Helpdesk Engineer

• Support / Manage Cisco Call Manager IP phone System
• Sales Force Administrator
• Support a Windows 7 MAC environment of 160 users - Mac 40 PC 120
• Provide Administration Support for Exchange Server 2010
• Manage Company's Wireless provider accounts
• Support and Maintain a mixture of iPhone's iPad's Droid handheld devices
• Maintain Company's lease agreements for all Computer Equipment
• Maintain the Company's backup system Avamar
• Maintain the Company's anti-virus system Symantec
• Performed ALL deployment Laptops, Printers, etc
• Provide Support for Finance systems Frx Sage
• Upgrade ALL hardware on Mac / PC systems
• Responsible for ALL purchasing of IT related equipment
• Maintained Active Directory and Exchange accounts thru management consoles
• Performed Cisco softphone Deployments

Confidential

Helpdesk Manager

• Provide Desktop / Laptop Support to End-Users
• Perform System Roll-outs
• Provide 1 2 level IT Support to Remote / Local Users Responsible for Deploying Hardware/ Software Systems
• Responsible for working with All External Vendors cellphone carriers, equipment, ISP's Responsible for cellphones distribution Maintained 3rd party Application Servers
• Responsible for updating POS system Provide Administrative support for Exchange Server Managed a Help Desk System support Provide System Images using Acronis Laptop/Desktop Manage Roll-out Company's IP printers
• Provide Support to ALL handheld devices iPads, iPhones, BlackBerrys, Androids, etc.
• Manage Helpdesk system Kayako
• Manage BlackBerry 5.0 Enterprise server
• Asset Management secured company's equipment
• Responsible for managing Active Directory Exchange Accounts
• Replace previous Helpdesk system Kayako with Service Now ticketing system

Confidential

Systems Administrator

• Maintained relationships / accounts with ALL company's vendors
• Maintain, Setup manage companies Allworx Phone IP System along with features
• Setup Designed Website for NYC City Works NY Yankees Stadium Project
• Laptop and PC maintenance, hardware/software upgrades and imaging
• Hardware and software asset management
• Research and implementation of new hardware and software technologies
• Backup Data from Site to Site using Symantec Netbackup 7.1
• Provide end-user support using Help Desk System Service Now
• Designed a backup for Exchange, Websites, FTP sites, Local servers virtuals
• Design and implementation of corporate disaster recovery plan
• Implementation of IP phone system and video conferencing
• Microsoft Exchange, SQL and Active Directory implementation, maintenance, and administration
• Deployment to project offices for on-call contracts.
• Performed Hardware/Software Migrations
• Maintained Sonic Wall Firewall system
• Implemented company's video conference system
• Maintain Active Directory Server
• Maintain QuickBooks Server
• Setup Maintain NAS devices at Primary Disaster Recover site
• Maintained Exchange Server
• Maintained 2003 Server Windows XP, Vista 7 clients
• Supported Hyper-V / VMware Environments
• Provide Admin Support to Sales Force users
• Support Ipad, Iphones, Blackberry Macs'
• Setup Maintained ALL IP printers
• Setup Maintained wireless system
• Provided local / remote support to ALL end-users
• Implemented Antiviral system Symantec Corporate Edition
• Deployed multiple software packages

Confidential

Network Engineer

• Setup Maintained a secure Network Infrastructure
• Performed periodic updates to ALL network clients
• Secured ALL wireless access points switches
• Built maintain Email Server World Client
• Implemented A.D. 2003 server with policies
• Implemented Symantec Antivirus Console
• Deployed Symantec websecurtiy Internet Monitoring
• Deployed Web sense Internet Monitoring
• Setup CNA Server Cisco switch mgmt system
• Managed all Network designs implementation projects
• Designed Build Disaster recover site
• Support Maintain ALL Router, PIX, Switches Access Points
• Setup Maintain WhatsupPro system monitoring server
• Implemented an Network Inventory system using OpUtils
• Provided Network weekly Stats Reports improvement purposes
• Heavy Troubleshooting printers, laptops, scanners, servers network equipment

Confidential

IT Manager

• Designed Implemented NEW network infrastructure replacing existing system
• Support Maintain Avaya S8300 / Audix 7770 PBX Server
• Provide Support to ALL Laptops / Desktops / Servers in a Dell Environment
• Provided 2nd level Desktop support to ALL users
• Support Maintain the Exchange Server 2003
• Maintain Cisco 00 Routers
• Implemented Cisco Checkpoint VPN system for Remote Access
• Installed After mail Email Archiving System
• Supported all Outlook 2003 users on Exchange
• Implemented System Monitoring program whats up
• Implemented Disk Monitoring program disk monitor
• Performed FULL Symantec Antivirus roll-out Server / Client

Confidential

IT Administrator

• Managed a Company's network at various location: USA NY CA, Japan, Israel, Europe.
• Provided IT support to Remote Users and Local users
• Repaired and Maintained IBM Laptop from R40 to X40 units
• Setup and Maintained IBM Eservers X220, X235 series
• Setup and Maintained Company's entire network infrastructure in the USA, personally setup the NY CA locations
• Setup Maintain IP cameras for recording and remote surveillance.
• Setup and Maintain Access Points W/Routers Linksys-WRT54GS, Cisco Air-AP1131AG, AP1200T
• Setup and maintained all Video conferencing equipment Polycomm VSX7000 PictureTel 900
• Setup Maintained Network monitor which provided offsite notification.
• Responsible for all Systems, Veritas 9.0, Exchange Server. 5.2, Server 2003, Symantec Mail Relay 8240,-
• Provided remote support using various methods PC Anywhere, Remote Desktop, VNC, and NetOps. .
• Setup and Maintain the IP-Phones using NBX100 3COM system-POE phones 3C10226PE.

Confidential

System Administrator,

• Manage and maintain a Proxy Server Antivirus Server for Internet users
• Set-up and maintain a Firewall Firebox2 designed by Watchguard.
• Setup Support Maintain Lotus Notes R5 R6 Servers.
• Manage, set-up and maintain Exchange/SharePoint and Lotus Notes Domino Server As400
• Maintain AS 830 backups, PTF's various software updates.
• Perform updates and maintenance to Lotus Servers UPDALL, FIXUP, COMPACT on databases
• Create New Account defined Distribution mailing Groups on Lotus Notes Server
• Responsible for maintaining all As400 controllers, terminals, printers, AS 270
• Heavy PC Support for over 500 users 100 remote users.
• Manage the NT.4 Server, Advance Server 2000 and the TCPIP Network.