OBJECTIVE:

To obtain a challenging, hands-on position, as an Enterprise Software Implementation Consultant, where I can use my project and business management skills and expertise to positively impact the Infor Global Solutions, Inc.'s service to its customers. I have strong managerial, leadership and team building skills along with well-developed organizational and interpersonal skills. My business expertise includes financial planning and budgeting experience. This includes preparing and monitoring both Operations Maintenance and Capital budgets, analyzing expenditure reports, and preparing financial plans.

I have hands on experience in several Microsoft Great Plains, now Dynamics, ERP installations. That experience included assisting with defining the scope of the project, building and configuring servers, then installing the ERP software. Other Enterprise applications I have worked with include SAGE 100 ERP, Microsoft Exchange, SharePoint, ADP Payroll, etc.

I believe that my academic background, MBA and BS CIS , project management experience, most recently, MD DHR OTHS Program Manager, the Comptroller of MD's remittance processing project, plus project management experience with CP Ships Tampa and Crown Castle Communications Pittsburgh , 20 plus years of IT Infrastructure support and remittance processing IT support experience demonstrates the scope and depth of my capabilities.

My academic and professional background has provided me with hands-on experience working with enterprises of various sizes identify, analyze and implement business and manufacturing application solutions. These efforts have helped to optimize operations and lead to these enterprises achieving business. I have worked closely with the operations personnel to optimize key processes, leveraging Information Technology focused on driving value for the enterprise, and their customers.

PROFESSIONAL SKILLS PROFICIENCIES

• As an IT consultant and project manager, I have experience serving as a liaison between the various business departments, including Operations, Information Technology and vendors/third party solution providers.
• My academic and professional background and experience enables me to be a quick study and to quickly become an expert on various business and technology subject areas.
• I have practical experience analyzing complex business processes or issues, then preparing written recommendations and/or solutions along with a game plan to achieve these solutions.

EXPERIENCE

Confidential

Program Manager

• Responsible for managing DHR's automated systems and technology resources. Primary role is integral to the ongoing operations of systems management, maintenance and enhancement. Responsible for managing a unit of IT Functional Analysts within OTHS responsible for managing the User Acceptance Testing and level II Help Desk Support for: Child Support Enforcement System CSES , the Client Automated Resource Eligibility Determination System CARES , the Maryland Children's Electronic Social Services Information Exchange MDCHESSIE and Cottage Applications 14 dissimilar applications used within DHR . Direct, coordinate and support all aspects of the DHR Information Systems DHRIS Office of Systems Support. Manage all resources and oversee all activities to ensure that day-to-day, as well as long-term needs and goals are met to the satisfaction and standards of DHR and OTHS. Responsible for communications with the Department's modal administrations and Local Departments of Social Services and contractors.
• supporting OTHS application. Provided oversight and direction to these teams work directly with all stake holders, system end-users, OTHS and Xerox, the technical solution vendor to resolve system-related issues related to O M, enhancements and elevated through the OTHS Help Desk.

Confidential

Insure process efficiency and effectiveness using PMBOK best practices. Participated in evaluation and analysis of the technical solution provider's Xerox performance metrics.

Confidential

Technical Support Specialist II.

Responsible for providing mission-critical technical support to Maryland's Integrated Tax System's MITS operating system. Performed as subject matter expert and hands-on technician, providing technical and end user support necessary for IT Infrastructure support, design, development, implementation and maintenance of client/server systems. Assigned role of Technical Project Lead Check-21/Remittance Processing project to replace existing remittance processing system reaching end-of-life, improve deposit time, increase productivity and efficiency processing tax forms and correspondence, improving data capture while reducing cost, and implement disaster recovery plan. Recognized as the Comptroller's remittance processing expert, responsible for managing all the technical aspects of the including working closely with Comptroller of Maryland's automated tax system SMART programmers, both Citibank and Bank of America, and project vendor, FairFax Imaging. Highly skilled team leader in collaborative environment, with demonstrated abilities in strategic, operational, and technical management. Recognized by the Comptroller and project vendor for key role played in making the project a success. Other duties including serving as technical lead for upgrade of IBM's Intelligent Forms Processing system and the integration of OpenText's enterprise information management/document collaboration system.

Confidential

Systems Analyst, Friend Consulting,. Managed and full service IT support for small and medium sized companies within the tri-state MD, PA, WV area. Responsible for all business operations including interacting with clients, vendors and workers, leading, and influencing diverse groups of people to solve common business and manufacturing production problems. Provided services as a trusted technology advisor, including project management and IT support. Conducted business analysis and problem identification, prepared process improvement proposals and worked with client to implement.

Confidential

Client Solutions Manager, The Launch Pad, Responsible for providing senior level systems and network administration support to IT and managed services clients. This included management and oversight of clients' IT infrastructure providing hands-on day-to-day maintenance, systems troubleshooting and repair, network management and end user support. Specific duties included domain active directory management, DNS/DHCP network design and installation, SonicWALL, Exchange, Symantec Backup, Windows OS through Windows 7. On-boarded new clients orientating them to Managed Services processes and procedures. Provided senior level systems administration expertise in the development of IT Business Technology solutions and project proposals. Provided hands-on project manage and systems implementation support for client IT initiatives. Develop, manage and maintain internal process documentation and best business practices library.

Confidential

Key responsibilities included working with BrixTec's business owners to shape and grow the IT Support and Consulting services portion of the business while providing hands-on senior level network/systems administration technical and managerial expertise to existing clients. This included providing a mature, experienced IT Systems support approach with enterprise level technical expertise to support small and medium sized businesses SMB . Worked with Microsoft Dynamics Partner, providing technical expertise with defining project scope, building and configuring servers, then installing the ERP software. Also supported SAGE 100 ERP installation, configuration and deployment. Responsible for the hiring, training, management, allocation, professional development, and staff evaluation for the IT staff, contractors and consultants. As the senior IT consultant responsible for the ongoing evaluation and assessment of industry IT methodology and process using that knowledge to develop proposals/solutions scope, schedule, and budget for the various clients.