Customer Service Representative/ Web Specialist Resume

SUMMARY:

Two years experience in the private organization within the Customer Service, Camp Counselor, and Retail fields.
Also contain Associates in Criminal Justice, 8 and 16 hours Security Certificate.
Excellent reputation with customers as a competent knowledgeable and helpful professional,
Enjoys contributing to a team and creating a working environment that will stabilize professional as well as personal independence and financial growth.
To utilize my skills and experience in an environment that promotes growth and advancement. Strong motivation for advancing in a career
Excellent interpersonal, organizational, and communicational skills, having dealt with a diversity of professionals, clients, and staff members
Punctual, hardworking and able to except and learn from constructive criticism
CPR, First Aid, and AED Certified
Type 60 WPM, Skilled with computers and some software such as: Microsoft Word, Microsoft Excel, and Microsoft Power Point

PROFESSIONAL EXPERIENCE:

Customer Service Representative/ Web Specialist

Confidential

Responsibilities:

Handle heavy call volume on a daily basis
Answer members questions and concerns in regards to members plan
Provides technical support, instructions, and navigation to members via company website
Assist members with password reset and website registration
Assist members, pharmacist and providers with prescription claims
Verify benefits for members and pharmacist along with quoting copays/coinsurances for covered and non - covered medications
Successfully handled credit card, bank account and social security payments for members

Confidential, Newburgh, NY

Retail-Inventory/Stock/Cashier

Responsibilities:

Assisted in marketing and sales promotions
Balanced register and reconciled monies
Assisted with inventory such as sorted and unpacked supplies and goods, directed materials to correct department
Responded to customer inquiries regarding product availability
Custodial duties included maintaining kitchen and serving area by sweeping, mopping, and sanitizing
Improved service relations between staff and participation
Multitasked by completing diverse day to day task
Performed with high levels of physical and manual endurance

Confidential, Ithaca, NY

Camp Counselor

Responsibilities:

Took Children on educational and recreational trips
Assisted in developing daily lesson plans, and participated in the care of children at camp sites
Tutored, mentored, and assisted children on a daily basis
Monitored and supervised student activities
Directed campers safely back and forth to their designated camps
Checked in campers daily
Assisted with basketball drills and conditioning exercises necessary to form the team prepare them for competition
Traveled with team to games and competitions, coordinated training schedules for team
Ability to handle multiple tasks
Worked closely with coaches and players