Team Leader Resume Profile

Career Objective

To obtain a challenging Desktop Support position that will utilize my skills and 10 years of experience.

Professional Background

Confidential

Team Leader of Client Services

Supervise a global team of 15 Client Service Specialists
Working in a faced paced environment providing support to 2500 local and remote users
Experienced with Win XP, Win 7, Win 8 and MAC OSX Leopard, Lion and Mountain Lion
Complete and track the progress of user help requests using C2 Webresource ITSM solution
Provide support for various tablets, mobile devices, Macs and PCs
Configure PC/Laptops using Ghost Software and maintain the company PC Image
Managed Projects to Asset Tag all Computer Equipment, Install and Consolidate Rightfax Servers and Deploy Windows 7 Globally
Purchase all company computer hardware and software
Troubleshoot issues with Conference Room Video/Audio System
Manage User Mailboxes in Microsoft Exchange 2010
Create and Manage User Accounts, Distributions Lists and Groups in Active Directory
Configure printers on the Print Server and prepare usage reports
Setup telephones for users in Avaya Telecommunications System
Maintain company computer hardware standards
Assess new Microsoft Patches and provide status of deployment from WSUS

Confidential

Helpdesk Analyst

Provide primary support for 250 Users in a Windows environment
Repair software and hardware issues with Dell Laptops and PCs
Configure PC/Laptops using Ghost Software and maintain the company PC Image
Complete and track the progress of user help requests using Remedy Ticket Tracking System
Update Hardware Asset Records in Computrace
Create and Manage user accounts in Windows 2000 Active Directory on multiple domains

Confidential

Information Technology Specialist

Work in a fast paced environment providing support for 650 users
Repair software and hardware issues with HP, Dell and IBM PCs
Configure PCs using Ghost Software
Manage telephones within the Nortel PBX
Document installation and setup procedures for the IT Group to reference when needed
Troubleshoot Manufacturing Execution Systems MES application issues for Quality Engineering and Manufacturing personnel.
Troubleshoot network issues with the LAN
Manage data backups using Arcserve and prepare backup tapes for offsite storage
Create and Manage user accounts in Active Directory
Complete and track the progress of user help requests using Peregrine

Confidential

Team Leader of Inventory Analysts

Lead a Team of 15 Inventory Analysts
Evaluated inventory levels to ensure production requirements are met
Prepared assembly kits for the manufacturing lines
Analyzed material shortages, requirements and obsolescence
Conceptualized and implemented guidelines and procedures for the startup of the facilities Inventory Control Department