PROFESSIONAL SUMMARY

I am seeking to obtain a position utilizing the computer skills I possess in the areas of software engineering, troubleshooting, installation, SDLC testing, migration, implementation, and ancillary functions within the Information Systems Department. I build and deploy reliable APP-V, MSI, and 1-click executable packages. I have 12 years' experience creating dependable, fully automated, unattended installation packages. I have over 17 year's professional experience in Information Technology.

TECHNICAL SKILLS

Languages/Tools: Wise Package Studio, Flexera Admin Studio 2012, Novell Zenworks 7, COGNOS Impromptu Administration, Tivoli Service Desk, Remedy Problem Management, Mobile devices, TCP/IP, hubs, routers, switches, SMS, and Enterprise Administrator, Microsoft Exchange, SCCM 2007 and 2012, Microsoft Office 95, 97, 2000,2010, 2013 Office XP, Lotus SmartSuite, and Lotus Notes SQL.

Environments: Windows 7, XP, 2000, NT 4.0, 98, 95 both Desktops and Laptops, Novell and Microsoft Active Directory

PROFESSIONAL EXPERIENCE

Confidential

Packaging/Testing Lead

• Scope of project is to migrate from Windows XP to Windows 7 x64 . We utilize Flexera Admin Studio 2012 in concert with SCCM 2012 to create, modify, and deploy applications/packages to enterprise testing regions and to production. When necessary, we are tasked to troubleshoot, and correct scheduled deployments, distributions, and collections. The goal is to convert all applications to APPV-5 where possible or SCCM packages when necessary. When required, we provide a scripted end product using VB Script, PowerShell, and batch processes.
• My responsibilities are to assign packages, manage workflow, QA completed packages and distributions, and to manage team administratively. I also package, distribute and document processes.

Confidential

Endpoint Engineer

• Flexera Admin Studio, Wise Package Studio, are utilized to produce zero-touch silent installations. In-house proprietary and shrink-wrapped applications are massaged and manipulated to conform to custom standards and requirements. Various scripting tools are used when needed to tailor installation and distribution.
• Primary responsibilities are creating installations for XP to Windows 7 64bit migration. SCCM 2007 serves as the enterprise distribution tool. I create collections, packages, advertisements, and task sequences.

Confidential

Software Distribution Engineer

• Proficient in Wise Package Studio, Flexera Installshield Admin Studio, MSI packaging in a locked-down environment, creation of transforms MSTs , APP-V packages, Task sequences, scripting: VBScript, Wise Script, Auto It, , and numerous other software engineering tools. Resolves client/server issues using problem resolution system.
• Responsible for supporting users in production environment with interoperability issues and problems Environment
• This position's primary responsibilities involve packaging applications for a Windows XP/Novell 6.5 environment. We are in the process of migrating to Windows 7 Professional across the enterprise. Our distribution system is also migrating to Microsoft's SCCM. The secondary skills needed are for troubleshooting desktop issues once new applications have been deployed.

Confidential

Desktop Support Level II

• I was brought in to manage conversion of the environment from Windows 98 to Windows XP.
• I assisted in resolving everyday support problems including desktops, laptops, printers and other networked peripherals.
• Responsible for supporting users in production environment with interoperability issues and problems
• Environment: This position's primary duties included building images from updated applications in preparation for the new Windows XP environment.

Confidential

Desktop/Remote Services Engineer

• I was hired to design a delivery method for remote access throughout the MBNA infrastructure.
• I assisted in resolving desktop/server issues throughout the division
• Created and maintained support database for remote access users and problem resolution.

Confidential

Wise Packaging Consultant

• Responsible for packaging Vendor provided MSIs as well as in-house applications using Wise Package Studio
• Troubleshooting desktop/server software issues
• Serve as a Quality Assurance engineer for packages created by other consultants
• Environment: This position requires that I utilize Unit Testing through System testing skills in addition to meticulous massaging of an application to prepare it for an Enterprise environment.

Confidential

Migration Consultant

• Was responsible for migrating clients from Windows NT to Windows 2000
• Provided LAN Administration, Mail client configuration/troubleshooting
• Provided NETLOGON scripting changes and packaging changes as needed.
• Provided desktop support where needed for Enterprise, Office, Outlook mail client, and In-House developed applications

Environment: This position required that I migrate clients for NT to Windows XP, preserving critical files, databases, and user settings. It also involved a great deal of Desk side support and user customization.

Confidential

Migration Consultant

• Senior Advisor for Windows 95 to Windows 2000 migration for remote site with over 200 users. The Lancaster facility is a GMP facility with labs and is fully compliant with FDC policies
• LAN ADMIN, Microsoft Exchange, Outlook Administrator, SMS Administrator
• Novell and Microsoft Client/Server Network troubleshooter
• Overall Project Manager for remote site migration
• Environment: Served as Project Manager, Lead Technical Support Engineer, and Liaison between Corporate Office and remote site.

Confidential

Information Systems Engineer

• Test Lead for Windows NT to Windows 2000 migration for over 4, 000 systems division-wide
• Packaged and repackaged software using Wise and WinInstall. I created and/or repackaged over 200 Wise packages in support of conversion from NT 4.0 to Windows 2000. I managed the SMS delivery of these packages to various install points as well as to desktops within the Enterprise
• Served as Technical Lead for Office 97 to Office 2000 upgrade for over 3,500 systems
• Managed Client Testing facility for division wide hardware and client/server software

Environment: This team was responsible for Enterprise-Wide Desktop integration of all applications on every client within the division

Confidential

Technical Support Team Leader

• Responsible for maintaining network connectivity for over 45 satellite sites throughout North America
• Delivered print support for NT, Novell and Mainframe was also provided
• Developed SOP and Technical Training for new hires
• Business IT liaison - visited various sites throughout North American Region to ensure Quality Service
• Environment: Responsible for providing technical support for desktop, networked, and mainframe applications both local and remote using LAN/WAN connectivity tools.

Confidential

Desktop Support Analyst

• Provided hardware/software technical support for over 1,500 users
• Maintained inventory valued at 100,000 for loaner/replacement laptops
• Upgraded infrastructure as a member of Rollout Team traveled to various plant sites
• Provided end to end support for Outlook mail client
• Environment: Jack of all trades for desktop, laptop, printer, network, and any software utilized within the Enterprise.

Confidential

Network Analyst

• Supplied LAN/WAN support for North America
• Provided hardware/software technical support for over 4,500 users
• Delivered mainframe support for all business users