SUMMARY:

• To obtain a consulting assignment or permanent opportunity as a Cisco Unified Communication (UC) Specialist, Pre - Sales, or Cisco Design
• Engineer that utilizes my extensive experience providing network and voice design and implementation, technical project management, and leadership abilities.

TECHNICAL SKILLS:

SOFTWARE: Unified Communications Manager 7 - 10 (UCM), Cisco Call Manager 3.1 - 6.1, Unified Contact Center Express v7 - 9.0 (UCCX), Cisco Unity Connection 7 - 9 (CUC), Unity 2, 5 8.x, Unity Express, Cisco Unified Presence 7/9, Cisco Attendant Console, Cisco Unified Mobility Advantage 7, Cisco Emergency Responder 7 - 9 (CER), Cisco Unified Meeting Place 5.4 & 7, Cisco Jabber 9, VMWare vSphere Client, Berbee Informacast, WireShark, Etherpeek Traffic Analysis, MSOffice, MSLync (integration); Visio Professional

HARDWARE: UCS (C and B Series), Integrated Service Routers (7200s, 3800/3900 including CUBE functionality, 2800s), VG-224s, Layer 2/3 Cisco Switches (Cat 6500s, 4500s, 3750s, 3550s, 2948s), Unified Computing System (UCS C Series) Cisco Media Control Servers (78XX Series), ATAs, Intrusion Detection System (IDS), Network Analysis Modules (NAM), Cisco Aironet 1100 WAP, Cisco 7900 IP phones (video and wireless included)

Protocols Supported: SIP, H.323, MGCP, SCCP, BGP, PPP/MLPPP, OSPF, EIGRP, RIP, HSRP

VoIP: Deploying Cisco Unified Contact Center, Migrating to Unified Communication Manager (4.x - 6.x); Cisco Voice over Frame Relay, IP; Cisco IP Telephony; Deploying Cisco QOS

Cisco - Other: Deploying UC on Unified Computing Systems (UCS); Border Gateway Protocol; Designing Cisco Inter-networks; Building Cisco Remote Access Networks; Advanced Cisco Router Configuration; Building Cisco Multilayer Switched Networks; Installation and Maintenance of Cisco Routers; Interconnecting Cisco Network Devices; Cisco Works 2000

Security: Certified Information System Security Professional (CISSP); Managing Information Security Networks

Management: Project Management; Management Leadership Essentials; Contracting Officer Technical Representative; Changing World of the CIO; Leadership Skills for Non-Supervisors; Acquisition Management System ; Customer Service Essentials

PROFESSIONAL EXPERIENCE:

Confidential

UC Specialist

Responsibilities:

• Completed multiple client projects for a large Cisco Gold Partner. Projects include:
• Migrate Unified Communications Manager, Unity Connection, and CUPS 8 to 10 on UCS C series which includes installation and configuration of vSphere Client; configuration of virtual UC application images, export UC database from old UCM and import data into new UCM;
• Design and replace 5 digit dial plan with a 10 digit dial plan; migrate 5 sites from the old solution to the new solution. Exported Unity Connection data via COBRAS and imported into new CUC system. Configured CUPS and rolled out Jabber client.
• Provide remote relocation re-configuration of customer ASA, WAN router, access/distribution layer switch, and reconfigure 4 digit dial plan to 10 digit dial plan.
• Troubleshoot and resolve issues with Cisco Unity Express pertaining to QoS and Music on Hold issues; reconfigured call routing to adjust long-distance calling behavior.
• Provide moves, adds, changes, and deletes for multiple customer accounts in support of Unified Communications Manager, Unity Connection and CUPs
• Perform pre-sales of SMB solutions; recommended Cisco Business Edition 6000 Series solution for multiple projects;
• Created best practice guide for QoS to support upcoming infrastructure redesign of a customer’s environment;
• Completed network assessment and solution redesign for a multi-building university campus solution. Include transitioning from a 4 digit to a 10 digit dial-plan to accommodate future site integration into the UC cluster.
• Completed the designed and implementation of UC 9 on UCS supporting HABC. This includes a 3000 node solution for Unified Communications Manager, Unity Connection, Emergency Responder, and Contact Center. Includes full re-design, documentation,, implementation and project management. Upgraded voice gateways in preparation for UC 9 implementation. Troubleshoot and resolve various media resources related issues.
• Completed support for NDS on an as needed basis to support USDAs implementation of a National rollout of Riverbed WAN Optimizer’s. Includes configuring access layer switches and WAN optimizers, coordinating with site resources to ensure physical connectivity, and implementing/testing device access. Also supporting a rapid voice gateway upgrade on an as needed basis for the same end client.
• Completed project with Experis, contracting for Cisco Systems as a Unified Communications Specialist in the Global Customer Demonstrations Division (dCloud Project). This included migrating from UC on MCS to UC on UCS. Migration includes upgrading from version 8.6 to version 9.0 on all UC applications to include Unified Communications Manager, Unity Connection, Presence and Contact Center Express applications.
• Completed multiple UC projects via NetEffects supporting WWT. Projects ranged from ongoing client support for large UC infrastructures (e.g. Clorox, Coca-Cola) to supporting implementation, configuration and upgrades for UC solutions to government accounts (e.g. Bolling AFB, Kansas City Police Dept, etc).
• Additional contractor responsibilities range from:
• Meeting with corporate sales engineers to discuss customer requirements; help develop proposals; perform oral presentations; discuss technical solutions;
• Meeting with corporate project managers and government COTRs to discuss organizational requirements;
• Perform site surveys, obtain existing documentation, and conduct network and telephony baselines and provide documentation of findings.
• Provide detailed infrastructure and voice telephony design documentation.
• Coordinate with customer technical staff to ensure knowledge transfer throughout the project life-cycle;
• Coordinating technical resources, determining man-hours required per tasks, coordinate project schedules with associated deliverables.
• Technical responsibility included solution design phase, day-to-day technical responsibility involves staging equipment with required IOS upgrades, performing equipment configuration according to design, establishing network connectivity during planned deployment timelines, testing and documenting outcome (sometimes in a lab environment first, most often live system cutover is required); and completing installation and configuration of all UC applications
• Lead deployment of UC on UCS upgrade to CUCM 8.5, UCCX 8.5, CUC and CER 8.5(1) on a C210-M2 model UCS.
• Designed and configured QoS Policy to support custom video and voice in preparation for Tele Presence deployment. Configured dedicated UCM cluster to support Tele Presence devices and 9971 IP Video Phones.
• Lead the migration of CUCM 7.1 to CUCM 8.0 from MCS-7835s to MCS 7845 Platform.
• Lead voice engineer responsible for the design of the entire Unified Communications Solution for 4500 nodes across six buildings on a large network campus using UCM 8.0(2)ES, Unity Connection 8, Unified Contact Center 8, Meeting Place 7, Emergency Responder 8, and Unified Mobility Advantage 7 (Defense Information Systems Agency - DISA) relocation to Fort Meade - leading deployment staff of 3.
• Core and access layer switch upgrade (Catalyst 6500s and 4500s), in corporate additional WAPs into wireless infrastructure, deploy 3200 phones using Cisco Unified Communications Manager 7, Unity Connection 7, Unified Presence 7, Unified Mobility Advantage, Cisco Emergency Responder, Cisco Meeting Place Express, Berbee Informacast; 3800 series voice gateways deployed using SIP technology; and multiple VG-224s to maintain existing analog connects as needed.
• Deployed new core and data center infrastructure (Catalyst 6500s and 4500s), deploy 2800 phones using Cisco Call Manager 5.0 and Unity 2; deployed 3800 ISRs using H.323 technology.
• Upgrade access layer switches (Catalyst 3750s), deploy 2800 voice gateways and deploy 2000 IP phones using Call Manager 6 and Unity 5, and Attendant Console.
• Performed IOS upgrade and reconfigured existing Catalyst 4500s to support IPT environment, deployed 700 IP phones. Unified Communications Manager 7, Unity 7, and Cisco Unified Business Attendant Console.

Confidential

Consultant, Voice over IP Engineer

Responsibilities:

• Comprehensive management of a national VoIP Converged Network. Infrastructure encompasses eleven buildings covering nine regions;
• Provided technical leadership to IP Telephony Administrators as well as project leadership on infrastructure/VoIP enhancements and system upgrades;
• Specific technology supported included Call Manager 4.1 supporting 24 MCSs to include one publisher, seven subscribers, seven CRS servers, two conference servers, one TFTP server, and six Unity Voice servers, approximately twenty-five voice gateways (combination of Cisco 3640 and Cat 6500 WS-X6608 T1 voice modules), and Cat 4500s at the access layer;
• Projects included analyzing existing Translation Patterns to recommend improvements to achieve cost savings by re-routing calls across the WAN in lieu of the PSTN; reviewing SRST configuration to eliminate issues with fail back after device failover; preparing design recommendations and cost analysis to deploy/replace voice gateways (specifically WS-X6608s) to support additional call blocking at the Enterprise/PSTN edge. Planned upgrade of Call Manager from version 4.1 to version 5.0.
• Performed as back-up Infrastructure Engineer for Network Control Center; Managed staff of 2

Confidential

Senior Design Engineer

Responsibilities:

• Further recommendations included redesigning the internet access point to include upgrading Cisco 2600 routers to Cisco 7200s and increase bandwidth from T1 to DS-3 capacity; removing existing WARP FatPipe in favor of load sharing over redundant paths with BGP. Replace existing Catalyst 6509 using Sup1A with dual Catalyst 6513Es using Sup720s running HSRP in high-availability mode.
• Designed and configured optimal OSPF solution to replace flat EIGRP routing infrastructure. Recommended bundling dual T1s between HQ and multiple remote sites to maximize use of BW and improve network performance;
• Replaced Catalyst 2900 switches at all remote sites with Catalyst 3560Es and upgrading Catalyst 4000s to 4500s. Also recommended and deployed TACACS+ to securely manage all switches, routers and servers as well as deployed a syslog server to aid troubleshooting network outages;
• Recommended moving existing content services switch connection from server farm to connect through the agency DMZ; Managed staff of 3

Confidential

WAN/MAN Engineer

Responsibilities:

• Analyzing existing infrastructure and proposing enhancements;
• Maintained existing equipment and overall management of the infrastructure to include three headquarters campus sites, and multi-region WAN connectivity. Infrastructure consisted of dual Catalysts 6509s at the core and distribution layer as well access layer devices. Configuration parameters supported include frame relay, OSPF, and IPSEC encryption;
• Projects completed included deploying QOS between HQ and back-up site to prioritize SAN traffic; replaced Catalyst 6509s at the core layer with Catalyst 6513s using Sup720 Engines as well as deploying IDS and NAM Modules.

Confidential

WAN/VOIP Design Engineer (Temporary)

Responsibilities:

• Completing a prototype and technical documentation for deploying a Voice over IP (VoIP) over Satellite solution to ensure wireless phone connectivity on private Gulf Stream Aircraft;
• Project required end-to-end connectivity to include using redundant voice gateways (Cisco 3800 integrated routers); redundant Call Managers (ver 4.1); a wireless access point (Cisco Aironet 1100), and a wireless phone (Cisco 7920).

Confidential

IP Communications Network Engineer

Responsibilities:

• Performing security analyses of existing MANs/WANs, making recommendations and implementing changes to ensure secure infrastructures, recommend upgrading bandwidth as needed to support voice technology, upgrade network equipment, and implement redundant three tier network designs;
• Some projects included deploying VoIP on existing Cisco equipment or upgrading infrastructure entirely in preparation for deploying VoIP.

Confidential

Computer Specialist/Metropolitan Area Network Engineer

Responsibilities:

• Managing the MAN’s headquarters backbone and approximately twenty-five (25) remote sites;
• Managed access layer, distribution layer, and core layer devices (5500 and 6500 Catalysts);
• Used various network management tools to include CiscoWorks2000, Cisco Network Traffic Analysis, MRTG, What’s Up Gold, and Etherpeek to monitor FAA MAN equipment;
• Provided design guidance for infrastructure upgrades, and helped LAN Administrators with backbone connectivity issues while continuously identifying and mitigating security vulnerabilities within the FAA infrastructure.;
• Managed campus security via ACLs, IDS, creating security policy, continuously researching vulnerabilities, and making recommendations for solution;
• Projects included upgrading backbone infrastructure from a 3Com environment to a Cisco 6500s. Designed and deployed extranet connection to establish secure contractor connectivity;
• Implemented FAA’s first Voice over IP single-site deployment;
• Replaced old remote access routers at approximately 20 sites using a combination of 2800 and 3600 routers.

Confidential

SYSTEMS SPECIALIST - LAN Engineer/Team Lead

Responsibilities:

• Design and implementation of a separate autonomous system which involved meeting with customer and developing project plan outlining project requirements, timeline, and specific schedule;
• Developed and implemented Ethernet LAN, conducted research and obtained required hardware, and cabling; installed and configured hardware (Catalyst 5509, Cisco 3660, Dell PowerEdge 6450's); coordinated with the Department of Justice and Qwest to ensure accurate router configuration including BGP and OSPF setup and completed required paper work to obtain IP addresses assignment blocks; coordinated with telecommunications department to install required patch panels and closet wiring;
• Deployed four NT servers, created file system structure, groups, templates, and user accounts;
• Researched, and developed price quote for equipment to establish remote access for Rosslyn, VA site back to headquarters. All project deadlines met on time and within budget.
• Installed, configured, performed troubleshooting, and maintained all network components; retired multiple servers from the US EPA tree as customers migrated to shared server farm environment;
• Installed service packs, ran DSTRACE, DSREPAIR and VREPAIR as needed; increased server capacity; managed LAN closets to include: troubleshooting network congestion and ring problems, replaced MAUs with CAL LAMS, and connected/disconnected nodes as needed;
• Acted as liaison to infrastructure team to ensure proper management of backbone connections for the Fairchild Campus as well as managed user accounts, groups, template objects, and profile scripts;
• Setup and managed LAN print environment, installed software on servers, created/managed network documentation; supervised five employees and trained desktop support staff and network administrators; submitted weekly reports; reviewed, approved time sheets, and attended weekly management meetings.

Confidential

SYSTEMS SPECIALIST - LAN Administrator

Responsibilities:

• Removing intruder detections, creating user accounts, granting LAN printer access and installing applications on the server;
• Assisting with new server installs; troubleshooting Token Ring problems, isolate and eliminate problem hardware; coordinated team activities, scheduled, and performed Y2K testing on all workstations and servers;
• Recorded server statistics daily, and submitted weekly reports;
• Desktop responsibilities included software and hardware installation and configuration; upgrading client software; configured laptops for remote access. Provided user assistance/ on all applications, and troubleshoot desktop problems. Managed staff of 5.

Confidential

TECHNICAL SPECIALIST -Help Desk - Lead Analyst

Responsibilities:

• Supervising help desk staff, screened and interviewed potential hires and trained new analysts in standard operating procedures; provided customer service technique and prioritized and assigned desktop support calls to staff;
• Consulted with help desk manager to provide input on employee performance reviews; submitted weekly highlight/statistical reports;
• Solved software and other desktop related problems by phone or at the user’s desks;
• Performed TQM, designed help desk marketing tri-fold and created standard operating procedures;
• Analyzed operations and provided recommendations to improve operations for multiple remote help desk sites; participated in regional conference calls regarding the Action Remedy Tracking System.

Confidential

SR. SYSTEMS ANALYST

Responsibilities:

• Providing software instruction to EPA employees;
• Assigned to special projects to develop course materials and teach MSExcel and Adobe PageMaker;
• Lead trainer in migrating 10,000+ employees from a DOS to Windows environment to include proofing and editing course materials; classroom instruction; user-support, and trained Confidential analysts to support Windows 95;
• Provided one-on-one assistance to handicap/special employees; supported technical center by assisting walk-in users with creating graphical presentations, desktop publishing, and performed monthly system maintenance.

Confidential

CONSULTANT

Responsibilities:

• Technical writing, and documentation development;
• Partial list of customers include Confidential, The Hay Group, Herb Gordon’s Auto World, Macro International, Allstate Professional Movers

Confidential

Owner

Responsibilities:

• Created a program and course documentation for placement staff and trained contract staff to ensure accurate placement according to skill level;
• Managed help desk in support of all word processing, spreadsheet, graphics, desktop publishing, and operating systems supported; recruited, trained and managed contract staff;
• Researched and obtained government issued RFP's, sought and selected team members to assist and provide research and technical writing as required;
• Created technical and cost proposals; performed commercial marketing and price- negotiation; successfully procured government and commercial accounts;
• Filled client requests for contract employee support.