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Desktop Support Resume Profile

Professional Summary

I am a Computer Information Systems degree holder with several years of knowledge in the field. I possess a resourceful educational background combined with valuable work experience resulting in an exceptional skill base in areas of information technology, employee training, and customer service. I have also proven to be effective at handling multiple tasks in a busy and challenging work environment which have lead to referrals from corporate executives for employee training and new software testing. I am seeking an IT Support Specialist position leading to advancement and growth potential.

Professional Experience

Helpdesk/Desktop Support

Confidential

  • Provide support for backup and recovery of various development platforms
  • Office 365 and Windows troubleshooting
  • Utilize and resolve issues on the Enterprise-Wide Problem Management Reporting System
  • Usage of Crystal Reports software
  • HP Service Center Change Management Software
  • Novell e-Directory and Microsoft Active Directory Account Services
  • Mainframe Terminal Emulation
  • What's up Gold Internet Monitoring Software

Desktop Support

Confidential

Worked as Desktop support

  • Office 365 and Windows XP End of life rollout and support project
  • Configured Ghosting Server
  • Developed multiple images for varying different types of PCs and Laptops
  • Applied previously built images with both Symantec Norton Ghost and Clonezilla
  • Deployed previously Ghosted PCs to end users transferring all of their personal files to new PC
  • Utilized the ready desk software to answer and resolve end user issues in a timely and efficient manner

Desktop Support

Confidential

  • Blackberry Enterprise Server Admin BES
  • Troubleshoot problems with different types of electronic devices including smart phones, stereo equipment, and electronic wiring
  • Migrate and support end users from Windows XP to Windows 7 using System Center Configuration Manager.
  • Responsible for management of the IT infrastructure to include desktop support and systems administration
  • Assist individuals with all aspects of computer troubleshooting pertaining to their desktop and laptop devices
  • Perform hardware repairs on PCs and laptops when necessary, replace parts as needed
  • Evaluate and determine the most efficient software, hardware, or platform needed to resolve the customers technology or electronic issue
  • Troubleshooting Windows 8/7/Vista/XP/2000/ME/98/95/NT issues
  • Responsible for securing all resources and managing virtual machines and VMWARE

Help Desk Technician

Confidential

  • Acted as a liaison between customers and all departments within the credit union, to effectively troubleshoot and correct banking related problems thus providing solid solutions in a timely manner
  • Routinely managed a high volume of phone calls e-mails to assist customers with concerns pertaining to updates to online banking features
  • Consistently looked to by management as first choice to teach and demonstrate banking software to new employees
  • Frequently involved in the testing of new software being considered for purchase to be utilized by the credit unions employees for front line transactions.
  • Provided end user training in general computer use and in specific the Financial
  • Provided password resets for accounts and additional other programs and applications.

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