Desktop Support Resume Profile

Professional Summary

I am a Computer Information Systems degree holder with several years of knowledge in the field. I possess a resourceful educational background combined with valuable work experience resulting in an exceptional skill base in areas of information technology, employee training, and customer service. I have also proven to be effective at handling multiple tasks in a busy and challenging work environment which have lead to referrals from corporate executives for employee training and new software testing. I am seeking an IT Support Specialist position leading to advancement and growth potential.

Professional Experience

Helpdesk/Desktop Support

Confidential

Provide support for backup and recovery of various development platforms
Office 365 and Windows troubleshooting
Utilize and resolve issues on the Enterprise-Wide Problem Management Reporting System
Usage of Crystal Reports software
HP Service Center Change Management Software
Novell e-Directory and Microsoft Active Directory Account Services
Mainframe Terminal Emulation
What's up Gold Internet Monitoring Software

Desktop Support

Confidential

Worked as Desktop support

Office 365 and Windows XP End of life rollout and support project
Configured Ghosting Server
Developed multiple images for varying different types of PCs and Laptops
Applied previously built images with both Symantec Norton Ghost and Clonezilla
Deployed previously Ghosted PCs to end users transferring all of their personal files to new PC
Utilized the ready desk software to answer and resolve end user issues in a timely and efficient manner

Desktop Support

Confidential

Blackberry Enterprise Server Admin BES
Troubleshoot problems with different types of electronic devices including smart phones, stereo equipment, and electronic wiring
Migrate and support end users from Windows XP to Windows 7 using System Center Configuration Manager.
Responsible for management of the IT infrastructure to include desktop support and systems administration
Assist individuals with all aspects of computer troubleshooting pertaining to their desktop and laptop devices
Perform hardware repairs on PCs and laptops when necessary, replace parts as needed
Evaluate and determine the most efficient software, hardware, or platform needed to resolve the customers technology or electronic issue
Troubleshooting Windows 8/7/Vista/XP/2000/ME/98/95/NT issues
Responsible for securing all resources and managing virtual machines and VMWARE

Help Desk Technician

Confidential

Acted as a liaison between customers and all departments within the credit union, to effectively troubleshoot and correct banking related problems thus providing solid solutions in a timely manner
Routinely managed a high volume of phone calls e-mails to assist customers with concerns pertaining to updates to online banking features
Consistently looked to by management as first choice to teach and demonstrate banking software to new employees
Frequently involved in the testing of new software being considered for purchase to be utilized by the credit unions employees for front line transactions.
Provided end user training in general computer use and in specific the Financial
Provided password resets for accounts and additional other programs and applications.

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