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Desktop Engineer Resume Profile

Summary:

Knowledgeable IT professional having experience in environments ranging from academia to finance and all points in between. Trained as an engineer, I maintain a vast knowledge of the range of computer science, proficient in an array of operating systems and software packages, covering the range of level 2 and 3 support roles. My skills and experience allow me to resolve problems from multiple perspectives as well as giving me the ability to take on new challenges with ease. Either as part of a team or working independently, I will be an asset in any setting.

Operating Systems

  • Windows 3.1 / 95 / 98 / NT / 2000 / XP / Server 2008 / Vista / 7/ 8
  • Windows PE / Bart PE
  • DOS 6.22, Netware 3.1x 4.x

Technical Proficiencies

  • Antivirus / Malware Malwarebytes, Norton Antivirus, Symantec Endpoint Protection, SuperAntiSpyware
  • Application Suites Adobe Creative Suite 5.5, Google Application Suite, MS Office 2003 / 2007/ 2010/ 365
  • Backup Solutions Iron Mountain Data Protector, Retrospect
  • Browsers Chrome, Firefox, Internet Explorer
  • Communication Software Avaya One-X Communicator/Modular Messaging, MS Communicator, Lync, Pivot
  • Data Recovery GetDataBack, Ontrack Data Recovery
  • Email Clients Eudora, Lotus Notes, Outlook, Thunderbird
  • Financial Applications Bloomberg, Bluebook, Capital IQ, FactSet
  • Helpdesk Software Remedy, Service-Now, Track-It, Web Helpdesk
  • Languages Scripting HTML, PowerShell, XML
  • Migration Tools AppSense, iBuild, McAfee ePolicy Orchestrator, Microsoft Deployment Toolkit
  • MDT , Norton Ghost Ghostcast Server, SCCM, Symantec Endpoint Encryption,
  • Tivoli Endpoint Manager Console, Tivoli Provisioning Manager for OS Deployment,
  • WinBuild, Wise Package Studio
  • Miscellaneous Apps Altiris, Credant, Sharepoint
  • Mobile Android, Blackberry, Blackberry Enterprise Server, Fixmo Sentinel for Blackberry
  • Multimedia and Web Apps Adobe Acrobat X Pro, Adobe Photoshop, Audacity, Dreamweaver, Virtualdub
  • Networking Active Directory, Cisco IOS, LDAP, TCP/IP, Quest ActiveRoles Server
  • Setup classroom lab routers to handle EIGRP, OSPF, RIP, and Static Routing
  • Network Applications Cisco VPN, GNS3, Netstumbler, Packet Tracer, Solar Winds, Wireshark, WinSCP
  • Remote Desktop Control-F1, DameWare, MS Remote Desktop / Remote Assistance, JoinMe, LogMeIn,
  • Timbuktu, VNC, WebEx
  • Virtual Technologies Apple2Office, Citrix Virtual Desktop, Vmware Desktop , XenApps, XenDesktop

Experience

Confidential

Desktop Engineer / Trading Floor Support / Executive Support

  • Initially part of the deployment team to handle the migration from XP to Windows 7 for the NYC office, to be promoted to dedicated support of the Trading Floors. This reduced downtime and lost revenue by minimizing any errors from the migration process. In addition to these duties, provide project management, account administration for intern training seminars as well as doing executive support and assorted projects.
  • Support Market Data applications Bloomberg, FactSet, Capital IQ as well as hardware support for the Trading Floor
  • Image assets using SCCM, iBuild and WinBuild. Register their MAC addresses, to prevent unauthorized network access w Provide administrative and Enterprise Activation services for Blackberry users through Sentinel management console
  • Use XenDesktop and XenApps for managing Citrix Virtual Desktops and Apple2Office for users
  • Manage and troubleshoot intern Active Directory accounts with Quest ActiveRoles Server for training seminars
  • Projects including IMAC moves and hardware refreshes, Wireless Access Point and Network testing

Confidential

Migration Specialist / Assorted Projects

  • Technical lead and Imaging Lab Manager, handling all the Windows 7 migration and administrative needs for companies like CIT Financial, Christies of New York, TIAA-CREFF and Time Warner's Corporate Headquarters. Responsible for streamlining the existing migration and deployment process, getting users up and running in a shorter time and completing projects ahead of schedule. The final results being the reduction total project costs while documenting the entire process for future migrations reducing future costs. Some of the duties for these projects include the following:
  • Perform data restorations and application installations through Microsoft's Deployment Toolkit MDT on imaged units
  • Modify existing Powershell scripts to perform revised and alternate tasks not covered in original scripts
  • Image Desktops and Laptops using Ghost, SCCM, and Tivoli Provisioning Manager for OS Deployment tool
  • Manage enterprise desktops through Tivoli's Endpoint Manager Console, pushing applications and updates to users
  • Encrypt and manage systems through McAfee ePolicy Orchestrator ePO
  • Ensuring that users data is secure, install Iron Mountain Data Protector on all migrated hardware
  • Install and configure Avaya One-X Communicator and Avaya Modular Messaging for home users

Confidential

Technical Specialist

  • Worked on the transformation of Barnard's front-end desktop, from a legacy XP / Novell desktop to a Windows 7 / Active Directory environment, which included migrating the existing email system over to Google's email. With the utilization of the Google Apps collaborative suite and Calendaring system, this now cloud based, cross platform environment became the template that was later used by Columbia University.
  • Developed, maintained, and deployed desktop images for campus with Norton Ghost using Ghostcast Server
  • Implemented Quality Assurance testing of campus desktop image based on user feedback. This included diagnosing and solving any issues that arose after deployment as well as documenting solutions on department Wiki
  • Initiated project to create VMware based virtual XP machines for legacy apps under Windows 7 desktop model
  • Desktop hardware / software support as well as phone and LogMeIn remote access support for a campus of over 300 users
  • Designed and maintained Department website using Adobe Creative Suite and WinSCP
  • Developed Windows XP based bootable utility USB drives for technical staff using Bart PE, where all menus were custom coded using XML, and all INF files customized for the utilities. In addition, created multiboot Linux / Ubuntu USB drives

Confidential

Assorted Projects

Confidential

Desktop Engineer / Consultant

  • In charge of the Ghosting Lab that was responsible for the creation, upkeep, and distribution of desktop images. This key location was the hub of a citywide desktop migration project for the over 50,000 employees of the NYC Transit Authority.
  • Created department specific images using 2000 / XP, Office, and requested applications as well as doing deployments
  • Performed QA testing and User Acceptance Testing with customers to ensure applications perform within specifications
  • Packaged applications using Wise Package Studio for technicians doing custom deployments

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