Independent Contractor Resume IL - Hire IT People

SUMMARY

Graduate offering a strong academic background in IT combined wif excellent internship experience as a halpdesk analyst.
Consistently recognized for technical troubleshooting skills used to rapidly and cost - effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
me complete every assignment in a timely matter, making sure our company is at its best feasible potential.

TECHNICAL SKILLS

Systems: Mainframe, UNIX Windows NT/2000/XP, Novell NetWare, Mac OS

Databases: Oracle, ADB2, Relational Databases

Languages: Visual Basic, SQL, HTML, ASP, C++, CGI, Java

Hardware: MS Project, MS Visio, MS Office, Lotus Notes, Linux, SAP Desktops, Laptops, Severs, Routers, Switches, Printers, Ip phones

PROFESSIONAL EXPERIENCE

Independent Contractor

Confidential, IL

Responsibilities:

Installed software, modified and repaired hardware and resolved technical issues.
Provided base level IT support to non - technical personnel and customer base.
Displayed courtesy and strong interpersonal skills wif all customer interactions.
Built and maintained successful relationships wif service providers, dealers and consumers.
Resolved customer issues in a clear, courteous and straightforward manner.
Maintained composure and patience in face of difficult customer situations.
Identified and solved technical issues wif a variety of diagnostic tools.
Resolved problems wif malfunctioning products.
Followed up wif clients to ensure optimal customer satisfaction.
Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
Conducted research to address customer concerns.
Remained up-to-date on teh latest technologies and solutions applicable to company products.