SUMMARY

• 7 years Total IT experience in Windows XP/Vista/7 OS migrations, Helpdesk and field technician, Network systems administration, SharePoint 2010 management, Microsoft Dynamics CRM, and SAP Business Objects,SCUM, Visual Studio, Visual Basic, Raptor, MS SQL 2008 R2/2012, ES3 service now, Jira, MS Access, MS VISIO, Microsoft Project, Lync, SharePoint 2010, Infopath, Cisco Tidal Enterprise Scheduler, Cisco Tidal Transporter, Fetch, VMware, Tandberg Video Teleconferencing, BlackBerry Enterprise Server, Exchange server, Active Directory, Windows Server 2008/2012 Remote Desktop.
• Expert in the use of Microsoft applications to include MS Excel, MS Project, MS Access, MS SQL Management Studio, and Sharepoint Designer
• Expert in OS migration from Windows XP, Windows Vista, Windows 7, Windows 10.
• Outstanding performance as a Project Manager, Helpdesk Lead, SharePoint Administrator, System Analyst, and Information systems manager.
• Able to create queries, run reports, troubleshoot data transfers, along with database backup experience.
• Very strong interpersonal, training and management skills
• Technical lead in upgrades, integrations, business enablement, ERP, RAI, and year - end projects to ensure path to production is complete.
• First line of response and point of contact in between the customer, management, and technical persons, ensuring dat all SLA, SOX compliance, Change management, and SOPs are valid.
• Proficient in project planning, hosting meetings for testing and security teams, development teams, systems administrators, and DBAs, and ensuring the quality of work is acceptable and requirements are met, for projects me has been directly involved with.

PROFESSIONAL EXPERIENCE

Confidential

IT Production Operation Manager

Responsibilities:

• Responsible for reviewing current IT Operations design model, and redesigning of Petsmart IT Operations.
• Attending Daily Board Meetings to Support Project Transition.
• Responsible for recruiting, training, and managing a Control M team to be become the primary offshore Tidal Enterprise Scheduler Team located in India.
• Review of current Applications support, process and flow, third party vendors, cost analysis, risk analysis.
• Responsible for recreating SOPs for Tidal Enterprise Operations Team
• Utilizing Jira, SAP, MS SQL, Service Now, Tidal enterprise Scheduler 6.1 Web Client, Tidal Transporter, SharePoint, VDI, RDP, Ms Project, Excel, Lync, Webex, VMWare, and Fetch.

Confidential, Campus Point CA

Tidal Enterprise Scheduler Administrator/Production control Analyst

Responsibilities:

• Supporting the operations support center working hand in hand with the Confidential developers/engineering team.
• Works heavily with Change management to include weekly change advisory board meetings, as well as being mentored by a Change management analyst within the company. Assisting with changes and approvals as well as the execution of the requests with a main focus being software applications and servers.
• Managing batch processing jobs, migration, updates, upgrades for 60 applications in DEV/QA/PROD environments.
• Providing flowcharts and data forecasts to provide accurate information for our development, engineering, database, finance, time and expense and Operations teams.
• Providing advanced troubleshooting to the development teams for Cisco Tidal scheduler.
• Implementing new procedures and policies for 24/7 coverage of our 3 tier levels.
• Creating query scripts in SQL Server Management Studio, to assist the Operations team and Production Control Analysts in maintaining awareness of job Statuses in Production.
• Manage ITO OSC SharePoint website, creating custom web parts, creating and managing several workflows utilizing Nintex workflow. Create new site pages, libraries and lists for ITO documentation. Testing all work flows, managing permissions and group rights for specific project data stored on numerous sites throughout Confidential ITO. Worked with SharePoint developers to test custom web part design and also utilizing SharePoint designer to create/ implements master pages. Also manage SharePoint testing site before implementing on ITO operations production site.
• Current project: Cisco Tidal Enterprise Scheduler: current role as PM and Technical lead, for O&M project. Working with system admins to stand up VMs and install application software. Working alongside DBAs to copy the database, remove indexes, create tables, and update passwords and connecting DB to TES Cisco scheduling system. Pulling data from the database utilizing SQL for reporting. Setting up testing of all P2P environments, and holding meetings to ensure project is completed.
• Past project: ERP integrations, providing unique support for 3 major company upgrades including replacements of 3 enterprise systems, integrating companies, and data refresh for HMC, RAI, EDW, Finance, and many downstream systems. Supporting software application connections, job runs, script execution/parameter checks with in development, QA, and production environments. Hosting weekly meetings, in conjunction with attending 8-10 weekly meetings east/west coast to ensure UAT and hard freezes were successfully supported with in the Enterprise Scheduling System.
• Past projects: Tidal Enterprise scheduler Tidal Enterprise Transporter, MS SQL 2012,SQL server Management studio 2012,and Windows server 2012 R2 Technical Lead, Enterprise business enablement (EBE), NGNA, Fiscal Year End 14’ 15’ 16’, Finance, HCM, and RAI, SQL 2012 and Windows 2012 R2 upgrades, Costpoint T&E 8.0 upgrade.
• Providing IT consulting/liaison for Confidential through the use of multifunctional roles with in our team.

Confidential, Pendleton, CA

Tier 3 Help Desk Support Administrator

Responsibilities:

• Tier 3 level help desk support role for marine corp.
• Maintaining an 85% first call resolution standard.
• Troubleshooting XP and Windows 7 OS.
• Troubleshooting TMS communications and telephone issues.
• Helpdesk Blackberry support
• Expert in BMC remedy web based and client based.
• Experience in TMS Web based system and network monitoring systems
• Providing excellent customer service to support over 30,000 marines worldwide.
• Managed SharePoint site, updating the master pages and design. Managing libraries and sub sites.

Confidential, San Diego, CA

Information Systems Manager

Responsibilities:

• Worked hand in hand with Permuta Technologies to be the first to run and manage newly implemented system software for the military using Windows 7 OS.
• Provided tier 3 support as a component manager/ database systems administrator.
• Proficient in the use of SAP business objects, Microsoft CRM defense ready system, Microsoft lync and SharePoint 2010
• Create reports and manage databases to support over 9,000 users using Microsoft Dynamics CRM.
• Backed up all sensitive information daily Managed data backup process and assure ongoing data integrity
• Manage and run the defense ready system in support of Socom POTFF contract.
• United States Army, Fort Bragg, NC 01/2009 - 03/2011
• Information Technology Specialist/Systems Analyst
• Led a team of 3 to provide technical support to over 2,000 users at 18th Airborne Corps Headquarters and Headquarters Battalion. While me has obtained a security clearance me performed duties as a tier 3 admin to perform work on SIPR computers and networks as well as setup VTC Tandberg for confidential overseas conferences. Also performed administrative work writing memorandums for OPSEC and Military Operations Security.
• Responsible for the troubleshooting of desktops/laptops on Windows XP/7, printers, and Blackberry devices
• Duties included monitor systems, troubleshooting, system qualification testing, providing end user and peers with just-in-time and on-the-job training, oversight of the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use.
• Managed and performed the initial setup and troubleshooting for BlackberryManaged SharePoint 2007 web portal
• Managed all user accounts on the Microsoft Exchange server.