PROFESSIONAL SUMMARY

• 10 plus years of experience in IT infrastructure services;
• 3 plus years of experience in Cisco managed voice infrastructure
• 4 plus years of experience in Cisco Firewall and Network infrastructure
• 3 plus years of experience in VMware, Cloud and Windows server infrastructure and operations

TECHNICAL SKILLS

Packages: MS Office 2013, Project 2013, Visio 2013

Operating System: Windows 7, Windows 8, Windows 2003, Windows2008Windows 2008 R2, Windows 2012, Red Hat Linux 9 and Sun Solaris 10

Internet Server: MS IIS 7.0/6.0, Apache, IBM Websphere(WAS)

Domain Services: MS Active Directory, DNS, DHCP, NPS, FSRM, IPM, CA

Systems Management: MS SCCM 2012, IBM Endpoint manager 9.0

Network Devices: Cisco Catalyst 2960 / 3550 / 3750 / 4500 / 6500Nexus switches 5000/6000

Routing/WAN: EIGRP, OSPF, RIP, BGP, PBR, IP Routing, PPP, ISDN, VoIP, QoS

Network Management: SolarWinds, Nagios, Netmanage, Scrutinizer, Wireshark

Firewall, VPN and Security: Cisco Pix /ASA Firewall, IPSEC, GRE

Voice and Video: Cisco Call Manager, Call Manager Express, Cisco Tandberg, POLYCOM

Protocols: H.323, MGCP, SCCP, SIP, BGP, OSPF, STP, HSRP, VTP, IPSec, SAML

Scripting: VB Script (WMI), Powershell, Python, Jscript

Cloud Services: Amazon Web Services, Rackspace, Azure and Savvis

Virtualization: VMware ESX, MS Hyper - V, Horizon view

Backup Solution: VERITAS Backup, IBM Tape library

Server Hardware: Dell, HP, IBM and Cisco UCS

Wireless Networks: Cisco Access Point, Cisco Wireless Controller, WPA, WPA2, 802.11

Storage: IBM DS 3000 & Flash Storage, SVC, Brocade SAN

Security Standard: ISO 27001 2005, HIPAA Act

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Lead

Responsibilities:

• Building and executing Infrastructure project plans and proposals
• Knowledge of applying infrastructure and engagement methodologies to real world scenarios
• Technical knowledge about different Operating Systems, Virtualization platforms, Networking & IP telephony products, Enterprise management & support solutions, Enterprise security solutions and Cloud platforms
• Expert in IT process improvement, Capacity planning, Risk identification & mitigation, Business continuity/recovery planning
• A Team player skilled with effective team training, building strategies and knowledge base management
• Keeping informed of latest trends, developments, and best practices in IT infrastructure

IT Support

Confidential

Responsibilities:

• Provide technical guidance, direct assistance, proof of concepts, presentations for Sales/Business development team on various IMS requirements.
• To Design, Manage, Troubleshoot Enterprise LAN, WAN, Datacenter, Cloud, Wireless, IP telephony, Video & Audio conferencing, Voice mail, IPsec VPN, Network access control & authentication.
• Administration of VMware ESX servers, Amazon Web Services, Rackspace Cloud Services.
• Responsible to develop scripts to automate various service activities, trouble reporting and monitoring.
• As a technical leader, responsible for the daily SR reporting, maintaining SLA’s defined for critical services, Risk monitoring, Metrics monitoring, Implementing Policy and procedures for the Confidential, Preventive Action plans and the Weekly status meeting.
• As a single point of contact for critical customer projects, responsible to oversee the Technical Support Services, Networking, Systems Management Support, IT Security, and Customer coordination.
• Plan, Implement, Monitor and Review Organizations Information Security Policies and Procedures as per the ISO/PCI/HIPAA guidelines.

Confidential

Vmware Horizonview

Responsibilities:

• Plan a VDI infrastructure for SPI products division VDI infrastructure to protect the intellectual property.
• A POC was performed to test the feasibility of all the development and support applications required on virtual desktops, also validated performance and user experience.
• Design and develop a VDI infrastructure to host 75 Virtual desktops for product development for Shiloh, ITR, Directech and Quikart.
• Install, configure View Composer, security server and connection servers.
• View client deployment to end user desktops through IBM Tivoli end point manager.
• Install and configure desktop images and deploy linked clients, assign end users based through active directory security groups.
• Setup various desktop policies through Active Directory Group policies for VDI.
• Install SAN, Fiber connectivity along with IBM servers in cluster with Flash Storage system.
• Configure IBM Flash storage to meet virtual desktop high IOPS requirements.
• Install, configure Fiber Channels and SAN switch configurations for optimized disk performance and higher SAN throughput.
• Storage disaster recovery achieved by configuring Metro mirroring through IP replication services.
• Customize layer 2 and layer 3 networking between VMware, networking components and storage for high availability and maximum performance.
• Coordinate with project point of contact to gather software and resource requirements on virtual desktops, also meet regularly with products managers to discuss the progress and address any issues.
• To improve security, migrated TFS servers, database servers to same VDI cluster.
• Educating products stakeholders and end users regarding usage and limitation of VDI systems.
• Configuring access controls at network level to secure product development infrastructure.
• 24/7 IT support for VDI end users across all locations.

Confidential, Florida

Vcenter Server

Responsibilities:

• Installing, configuring, trouble shooting managing virtual infrastructure.
• Managing Virtualization Environment using VMware ESXi 5.x/6.x, Virtual Center, VI Client
• Creating and Managing Virtual Machines, Templates and Clones.
• Migrate Physical Servers to Virtual Server(P2V) using VMware vCenter Converter Standalone Client
• Creating and Managing virtual machines and installing VM Tools into VM’s
• Security hardening and Monitoring of VM’s & ESXi servers (CPU, Memory, Disk, Network Utilization) for Security Compliance
• Configuring and managing Site Recovery Manager
• Configuring NIC teaming in ESXi server for manage server load balancing
• Fault tolerance and vMotion configurations
• Having knowledge in Configuration and maintains of VMware High Availability
• Root Cause & System Log Analysis and reporting
• Manage, groups, permissions and roles
• Install and Configure of AD, DNS,DHCP server and attending if any kind of the problems occurred in windows 2003 & 2008 servers
• Managing and Troubleshooting Sites and handling FSMO Roles.
• Configuring and managing standard group policies
• Hands on experience on creating users, computers, groups in AD server and assigning permission to share folders for the users in FILE server
• Hands on experience on Symantec Backup Exec 2010 R2 Backup Scheduling and Restoration for Windows Servers and Windows NT backup jobs(Daily, Weekly, Monthly).
• Managing IBM Storage V9000, DS3500 storage systems.
• Design, Configuring and monitoring SAN environment.
• Monitoring Server performance and providing reports to the respective customer teams.
• Develop, test, and maintain a disaster recovery plan for critical VMs and application data.
• IT support based on incident tickets, change management requests, periodic risk and mitigation process.

Network Assessment and Solarwinds

Confidential, Ohio

Responsibilities:

• Build statement of work defining project objective, detailed project plan with all the requirements, challenges, available resources and also the limitations and out of scope elements.
• Study the current network and its association with customer business, collect inputs from SME’s, and refer previous records / incidents.
• Install and configure Orion Network and application management tools on production and test environment to effectively manage and monitor critical business functions.
• End point includes Cisco Routers, Firewalls, Wireless Access Controllers, Microsoft Windows & Linux servers, SQL/Oracle Databases.
• Configure different alert mechanism based on severity levels and support team requirements.
• Configure NOC views for monitoring team to quickly identify issues/problems with critical end points, also assist how to drill down for detailed analysis.
• Build dashboards for Executive groups and operational groups, creating periodic reports for health and capacity review.

Software Paradigms International

Confidential

Responsibilities:

• Design and deploy SaaS on Amazon Web Services
• Services include EC2, S3, CloudFront, CloudWatch, RDS, Route 53, IAM
• Effectively using market place for multi factor authentication, Web application firewall, remote client VPN, Encryption at rest and Single sign on
• Setup Federation for customers who demand for using their Identity provider to enable Single sign-on to any SaaS applications
• Virtual private network with enterprise network, Datacenter and customers for secure communications
• Extend enterprise Active Directory forest to the cloud network for single sign-on, user access control and security purposes.
• Configure access controls for inbound and outbound access to cloud instances/applications/services from public/private networks
• Install and configure secure web servers and FTP servers
• Working with Application team for smooth migration of application and backend database from various locations to cloud hosted environment
• Periodic security audits & vulnerability assessment, SLA, capacity and utilization review
• Working with AWS technical support for production changes and also for fixing cloud issues
• Technical Training and process documentation for cloud operations support
• Vmware Ec2 connection configuration to build hybrid virtual datacenter
• Prepare Business continuity and Disaster Recovery, making use of various tools for image/data backup, maintain hybrid cloud architecture for easy recovery
• IT support for SaaS customers and application teams
• Managing Cisco Communications Manager centralized cluster with remote sites running SRST functionality.
• Executing several implementations of voice configurations and features.
• Solving call routing, number translation, pickup groups, and call handler issues.
• ISDN configurations, support and ISP coordination.
• Demonstrated skills in Gateways (H323, MGCP), Protocols (H323, SIP, and MGCP), IP Contact Center technologies (ACD, IVR) and CTI application in providing solutions to customer.
• Integrated the Cisco Unified Wireless IP Phones (792X series) with Cisco Unified Communications Manager and Cisco Unified Communications Manager Express using IEEE 802.11 over a Cisco access point.
• Install and support Cisco Unified Communications Manager Applications such as CUPS, IPMA, Extension mobility and Attendant console as per customer requirement.
• Provide assistance for application team to integrate contact center call records to CRM system, and then archive at Amazon S3(Storage) for compliance requirements.
• Support windows servers hosting CRM application, Cisco integration, Amazon S3 connectivity and DirectConnect connectivity.
• LAN and WAN support, BGP and OSPF routing between Sydney Datacenter and Manila, Auckland, Melbourne offices.
• IT support for end users with issues related to Cisco agent desktop, supervisor desktop, CRM application errors due to connectivity issues with Cisco end points.

Confidential

Cisco switch, Wireless routers, WAN

Responsibilities:

• A team size of 15 members to support customer network across US.
• 950 plus stores were managed from central office. The stores are connected to small LAN and wireless, main office is connected via primary internet link and secondary dialup.
• Provided 1st and 2nd level support of networking services that includes Cisco switches, routers, firewalls, wireless access points, Network Management Services.
• Various management tools were used to centrally manage retail equipment’s such as Point of Sales systems, Handheld devices.
• Used Cisco Prime infrastructure to monitor wireless signal strength at stores, to help in placing access points appropriately, to troubleshoot wireless connectivity issues.
• Ensured network availability by resolving connectivity issues for LAN and WAN.
• Working with different vendors on timely support for services, procurements and device replacements.
• Ticketing system in Salesforce to track issues reported by store associates.
• Weekly review for SLA breaches in terms of ticket response and resolution time.

Software

Confidential

Responsibilities:

• Install and Manage Windows, Red Hat, Solaris Operating Systems on IBM, HP, Dell servers
• Providing hosting and integration support for web applications
• System management using Microsoft SMS 3.0
• Configure and troubleshoot Microsoft Exchange 2000/2003
• Configure, manage and troubleshoot Windows Active Directory, AAA, IIS and Domain services
• Configuring internet services, secure access lists, IPSec VPN tunnels using Checkpoint & Cisco PIX Firewalls
• Maintain internet and point to point connectivity using Cisco 1700/2600 Routers
• Running data backups and restoring to disaster location using Veritas Backup Solutions
• Advanced automation for repetitive and bulk tasks with VB and JS scripts