SR. DESKTOP SUPPORT Resume Sikorsky Stratford, CT - Hire IT People

SUMMARY

Desktop professional with solid progressive experience and strong analytical, organizational and administrative skills.
Results oriented professional able to work effectively under all types of circumstances and adapting well to new procedures.
Demonstrated time management decision making and problem solving skills with meeting deadlines.

TECHNICAL SKILLS

Hardware: IBM PCs Compatibles & Peripherals • Intel SatisfactionSAT Packard Bell 486 Personal Computer NEC 486 Es Personal Computer Compaq Prolian Server IBM 370/134 Honeywell DPS6 Honeywell DPS7 Mainframe TSO Dell Certified Samsung Tablet Ativ, Cisco VOIP Phones, HP Printers, Xerox Printers

Software: CCC SU200 TCP/IP• DecNet Novell 3.12 MS OfficeVantive Windows 2000 Client Administration • Windows XP Microsoft NT Server DOS/VS JCL DOS Multiprogramming DOS Utilities DITTO Power/VS JECL OS/VSI OS Flowcharting CICS CMS ICCF Documentation Standards UNIX ORACLE EIS SAS FORTE Remote Access Microsoft NT Utilities Microsoft Exchange Administrator Enterprise Administrator • File Manager • IMS • Windows 7, 8.10 VOIP

PROFESSIONAL EXPERIENCE

Confidential, Sikorsky Stratford, CT

SR. DESKTOP SUPPORT

Responsibilities:

Assisted staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software. Supported over 8000 user on site and many more globally.
Works with vendor support contacts to resolve technical problems with desktop computing equipment and software. Intermec (Honeywell) Printers, Samsung Tablets, Dell for Desktop and Laptops, HP Printer, Xerox Printers, Deltek Inc. Bomgar, Solumina
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
Works with procurement staff to purchase hardware and software.
Assesses functional needs to determine specifications for purchases
Remedy is the ticket software used to track Service Request and ICMS tickets
Manage and maintain of software vault of 3000 application
Helpdesk tickets (Break/Fix) daily (Remote Access) Bomgar
Configure and setup Network printers (HP,Xerox and Intermec Label printers)
Patching and testing Ethernet connections for network group
Configuring and setting up VOIP phones
Configure and setup Unix workstation (IBM 185)
Contact person for remote techs in other states and sites
Training new hires on processes and daily day to day.
Handling escalations that require immediate attention
Working on special project for PM
Configure and setup Carousel Players
Re - Image and deploy new equipment for sites
Handling receiving of supplies from the warehouse (as needed)
SEP ( Symantec End Point) protection is running and encrypting every hard drive on laptop and tablets
Deployment of Windows 7 and 8.1

Confidential, Sikorsky Stratford, CT

COMPUTER OPERATOR

Responsibilities:

Performed job scheduling and execution, job and system monitoring, workload balancing, abend handling and 1st level troubleshooting.
Monitored FTP and other file transfers during batch processing.
Diagnosed issues with application software and operating system interactions.
Ensured that various computer systems, servers, network and communication lines are operating correctly.
Monitored system logs for errors, verified daily entries, ran computer jobs and performed necessary backup procedures.
Submitted job status reports for management in an accurate and timely manner and maintained records required to supplement console logs, including problem documentation and actions taken, computer utilization, file identification, and daily production run logs.
Maintained operational run procedures, status reports, and corresponding documentation and performed systems testing as needed.
Veritus software was used to monitor servers and remote service running

Confidential, Stratford, CT

LAN ADMINISTRATOR

Responsibilities:

Manages LAN performance and maintains LAN security by ensuring that security procedures are implemented and enforced.
Installs network software and trains users on LAN operation.
Evaluates, develops, and maintains telecommunications systems
Troubleshoots LAN problems
Implements LAN policies, procedures, and standards and ensure their conformance with information systems and company objectives.

We provide IT Staff Augmentation Services!

Sr. Desktop Support Resume

Sikorsky Stratford, CT

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship