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Tier Iii Technical Support Resume Profile

Summary of Qualifications

  • Strong interpersonal skills. Lengthy experience in all facets of hardware, software, data, and network installation, troubleshooting and support.
  • Data - migration, repair, replace, imaging, trouble shooting.
  • Hardware Dell, Gateway, IBM, and custom built computers, monitors and peripherals.
  • Software Troubleshooting, installation and support for: Windows 9x/2000/XP/Vista/7, Microsoft Office 2000/XP/2007, Project, and Visio Corel Office 2000/2002, Remedy, IssueTrack, EvenTrack, Peregrine Service Center, Symantec Ghost, AdAware Professional, Oracle, Dreamweaver, Blues, Extra, Crystal Reports, and more.
  • Novell 2 years desktop support of Novell desktops, including installing, modifying, and troubleshooting of Novell client 4.5/4.90 and Groupwise.

Professional Experience


Tier III Technical Support

  • Support 500,000 customers over the phone.
  • Supporting cable television, network and wireless network connections, digital telephone troubleshooting, and special projects.
  • Use and support Windows XP, Vista, 7, Mac OS X, on laptop and desktop computers.
  • Work with Remedy, EvenTrack, IssueTrack, ICOMs, HXMS, OMSe, Docsis, Unified, I-glass, and other proprietary software.


Helpdesk Support

Password reset, printer repair, proprietary software support, Microsoft product support.


Level 3 Technical Support / Help Desk / On Site Support

  • Hardware and software installation, maintenance, troubleshooting and repair
  • Network support, data migration, computer imaging
  • Customer support and incident response.


  • Y2K updates, network upgrade from Token Ring to Ethernet, computer imaging, and computer diagnosis and repair. Confidential
  • Help desk support, and computer installation. Confidential
  • Computer laptop OS image creation and deployment, laptop software installation, and help desk support. Confidential
  • Switch configuration, network testing, network setup, network installation, and support. Confidential
  • Computer problem diagnosis and repair, computer relocation IMAC , and network support. Confidential
  • Computer OS imaging and computer delivery. Confidential
  • Computer OS imaging, computer installation, onsite support, computer refurbishing, data migration, computer installation, computer imaging, and software installation.


Level 3 tech support, data migration, hardware/software installation, Computer OS imaging, hardware/software troubleshooting, Support of the following applications, Microsoft Office 2000 and XP, Corel Suite 2000 and 2002, Blues Extra , Oracle, Crystal Reports, Peregrine, Microsoft Visio, Microsoft Project, Visual Basic, and many in house applications.

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