Tier III Technical Support Resume Profile

Summary of Qualifications

Strong interpersonal skills. Lengthy experience in all facets of hardware, software, data, and network installation, troubleshooting and support.
Data - migration, repair, replace, imaging, trouble shooting.
Hardware Dell, Gateway, IBM, and custom built computers, monitors and peripherals.
Software Troubleshooting, installation and support for: Windows 9x/2000/XP/Vista/7, Microsoft Office 2000/XP/2007, Project, and Visio Corel Office 2000/2002, Remedy, IssueTrack, EvenTrack, Peregrine Service Center, Symantec Ghost, AdAware Professional, Oracle, Dreamweaver, Blues, Extra, Crystal Reports, and more.
Novell 2 years desktop support of Novell desktops, including installing, modifying, and troubleshooting of Novell client 4.5/4.90 and Groupwise.

Professional Experience

Confidential

Tier III Technical Support

Support 500,000 customers over the phone.
Supporting cable television, network and wireless network connections, digital telephone troubleshooting, and special projects.
Use and support Windows XP, Vista, 7, Mac OS X, on laptop and desktop computers.
Work with Remedy, EvenTrack, IssueTrack, ICOMs, HXMS, OMSe, Docsis, Unified, I-glass, and other proprietary software.

Confidential

Helpdesk Support

Password reset, printer repair, proprietary software support, Microsoft product support.

Confidential

Level 3 Technical Support / Help Desk / On Site Support

Hardware and software installation, maintenance, troubleshooting and repair
Network support, data migration, computer imaging
Customer support and incident response.

Confidential

Y2K updates, network upgrade from Token Ring to Ethernet, computer imaging, and computer diagnosis and repair. Confidential
Help desk support, and computer installation. Confidential
Computer laptop OS image creation and deployment, laptop software installation, and help desk support. Confidential
Switch configuration, network testing, network setup, network installation, and support. Confidential
Computer problem diagnosis and repair, computer relocation IMAC , and network support. Confidential
Computer OS imaging and computer delivery. Confidential
Computer OS imaging, computer installation, onsite support, computer refurbishing, data migration, computer installation, computer imaging, and software installation.

Confidential

Level 3 tech support, data migration, hardware/software installation, Computer OS imaging, hardware/software troubleshooting, Support of the following applications, Microsoft Office 2000 and XP, Corel Suite 2000 and 2002, Blues Extra , Oracle, Crystal Reports, Peregrine, Microsoft Visio, Microsoft Project, Visual Basic, and many in house applications.

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