Mission Objective

To provide excellent research and problem solving in a full time or contract position related to computer information security, consulting and network administration. Analyze, design, Initiate, implement and develop information security disaster recovery plans, security systems, in accordance with organizational information security standards. Maintain networks performance, firewall technologies, relational database management, security functions, backup and recovery, monitoring, patching, change control, data conversions and specifications, system updates and automated and identification systems. Ensure protection against network integrity LAN/WAN, telecommunications, and voice security access. Ensure protection against intrusion, unauthorized access, modification, or destruction of property and data loss. Classify files, audits and software distributions. Track and maintain classified and unclassified company documents according to established procedures and standards for security. Act as a technical resource to employees use and features of security systems by ensuring users ability to use specialized and dedicated technology systems. Coordinate system application training, promote security awareness and quality of service.

TECHNOLOGY OVERVIEW

Operating Systems:

Windows95/98/2000, Vista/Win7, Windows Server 2008R2. Versions of Mac OS8,OS9, OS X Server 1.0, OSX, OS X v10.0 Cheetah ,OS X v10.1 Puma , OS X v10.2 Jaguar ,OS X v10.3 Panther ,OS X v10.4 Tiger ,OS X v10.5 Leopard ,OS X v10.6 Snow Leopard , OS X v10.7 Lion . Ubuntu Linux, Red Hat Linux, Android Froyo, Gingerbread, Honeycomb, Ice Cream Sandwich, Jelly Bean , Apple's iOS operating system for 3Gs/iphone4,5 .

Application tools: MS Office, Ghost, antivirus software, Windows, MAC, CISCO, Android, Active Directory, Server Manager, WSUS, SCCM, System Center, Powershell, ADRMS Active Directory Rights Management Services, ADLWM, Active directory lightweight directory services, IIS, GPME Group Policy Management Editor .

Sever Administrator Tools:

GPME, WSRM, Directory Service, Server Manager, Device Manager, WSUS, Active Directory, System Center , Powershell, Hyper-V, LDAP, NPS, SCCM, ADFS, ADCS, ADRMS, NPAS, RDS, IIS, WDS, WSUS, File Services

Networking: LAN/WAN, TCP/IP, DNS, WINS, VPN, Remote Access, Windows, CISCO, Linux VMware, Hyper-v, clustering, DNS, DHCP, Microsoft Windows Server 2003-2008, NAT,DMZ/Firewalls, Routers, Switches, Wireless Access Points, VOIP, Microsoft Office, Print services, Active Directory, NTFS, File Sharing, VPN, Wire shark, TCP dump, netcat,telnet.

Mail Systems:

Windows Mail, Thunderbird, Linux, MAC mail, Gmail, Hotmail, and Android

Hardware:

HP/Compaq, Dell, IBM, Intel, Gateway, Acer, Cisco, 3COM, Adaptec Wireless, Sonic Wall, Belkin, LinkSys, US Robotics, Microsoft and Cisco Aironet direct configuration. Solid understanding of all the 802.11x protocols and associated security algorithms.

Security: Firewalls Sonic Wall, Cisco,Windows, etc. , Antivirus CA, AVG, MSSE, Avast, Trend Micro, Symantec etc. ,Smart Cards and routers/modems,RFID, biometric.

Remote access: Go2myPC, LogMeIn, Windows/Mac , UltraVNC, Windows desktop web connection

VOIP Hardware: Cisco Voip phones, Inter-tel Mitel 550, Intertel Mitel 8662, Vonage VDV22 and cordless phone, magic jack.

Operations: Security Audits, Assessments, Authentication, Certification, Contingency Planning, Cryptography, stenography, Continuity Planning, Privilege Escalation prevention of exploitation, Antivirus/ Raid backup.

Ticket tracking systems: Numara Track-it System, Remedy

WORK HISTORY

Confidential

Primary job role: Desktop Deployment Technician

Secondary Job role: Field Engineer T

hird Job role: Helpdesk

• Worked independently and as a team player
• Desktop deployment Medical equipment/software, troubleshooting desktop imaging, pc/printer/internet connectivity troubleshooting, ticket system submissions and field tech deployment on all floor care units of hospital, I.e ECU, OR, ER, Radiology, Acute Care, Patient Care, Office, Command Center, Nurses Stations, Trauma Unit etc.
• Answer, evaluate, prioritize and resolve incoming helpdesk tickets through ticketing system,
• Interviews users to collect information about problem and leads user through diagnostic procedures to determine source of error. Determines whether problem is caused by hardware or software.
• Handles problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to supervisor technical staff.
• Assemble, deploy and troubleshoot medical workstations.
• Test software and hardware to evaluate ease of use ensuring products will aid user in performing work.
• Lead/field technician role of responsibility to track and document trouble tickets and respond by self deploying while on call to resolve end user technical issue in person and document inbound calls on route.

Environment: Medical, Windows Server 2008 R2, Windows 7,XP, help desk, field tech, Top Security Clearance.

Confidential

Installed Cradle point router, Cisco 48 Port Switch, and an access point.

Confidential

Unisys employee set up and installed printers and fax machines for company.

Environment: Security Clearance, Windows XP.

Confidential

Expanded infrastructure for company and setup new Monitors, PC's and VOIP equipment in cubicles.

Environment: VPN, XP, Vista, Win7, VOIP.

Confidential

Setup and assigned Lexmark X656b Printer static IP/Subnet mask/Gateway and server name info.

Setup Lexmark X656b Printer with Medical staff PC's for scanning/printing/faxing.

Fax printer specifications to Lexmark for review of completed assignment.

Confidential

Removal and replaced domain names from with windows XP.

Installed new PC's, network printers and route network switches.

Provided direction and leadership for helpdesk personnel.

Environment: VPN, XP, Vista,Win7

Confidential

• Adobe master collection for the purposes of photo editing and vectorization of images PDF, JPEG, GIF etc.
• Scanvec Amiable Flexi Sign PRO 7.6 and 8.5

Environment: XP, Vista,Win7, Scanvec Amiable Flexi Sign PRO 7.6 and 8.5, Print Plotters HP Designjet 450C,

HP Designjet 5500fps, HP Designjet 820.

Confidential

Tier 3 Remote Agent

• Convert entire e-mail systems to Windows Outlook, Thunderbird for DSL, Business grade and Dial-Up customers.
• Technical support for all Business grade, DSL and Dial-Up customers.
• Help Desk, logging tickets, troubleshooting routers, modems, switches with internet connection types of DHCP, PPOE, PPPOA and Static.
• Chat helpdesk support for customers and employees of all ISP's.

Key Achievement: Top ranked remote agent on ISP Dial up DSL team in 2009 and 2010.

Environment: Security Clearance, Windows 2000/XP/Vista/Win7, VOIP, MAC OS 8, 9, X operating environment. US Robotics and lucent dial up modems. Belkin, LinkSys, Westell 6100, Westell 327w, Westell 7500, Zhone 6218, Cisco modem/routers, Windows and third party firewalls.