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Desktop Support Resume

Nw, DC

SUMMARY:

  • I have around 8 years of experience working as Desktop Support.
  • I have 7 years of experience in installing software, patches, updates on Desktops, Laptops. He has experience with software installation using Remote access to users or Marimba Push.
  • I have experience with software and hardware installation, updates and troubleshooting.
  • I have strong working experience and knowledge of Windows 7, XP, and Vista including installation and troubleshooting.
  • I have experience in Microsoft Office 2003, 2007, 2010 suite (Outlook, Word, Excel, PowerPoint) troubleshooting / installation.
  • I have experience with Active Directory/Group Policy setup, configuration and administration.
  • I have expertise with adding users to Active Directory, Setup group policy, Software installation.
  • I have experience with full system installation including local / network printers, scanners, dual monitors, webcam, etc. for clients at clients location and activating ports for new systems installations.
  • I have working experience with replacing printers, peripherals, webcams, CardScan, Lable Writers, Scanners, etc.
  • I have worked as a part of IMAC team.
  • I have experience of showing / teaching users about Windows 7 including outlook.
  • I have experience with on-site repair, remote maintenance, data backup and recovery services. He has experience with desktop and laptop imaging, configuring, deploy and installing printers.
  • I have experience identifying and removing security threats (virus/spyware/malware).
  • I have experience troubleshooting LAN connectivity issues in a TCP/IP environment and also with Wired and Wireless Network Installations conduct system diagnostics.
  • I have experience installing and configuring Ethernet network components routers, switches, firewalls.
  • I have excellent customer service skills and experience providing end-user training regarding use of computers and networks.

EXPERIENCE:

Confidential NW, DC June 2010to Oct 2011Desktop Support Responsibilities

  • U.S Department of the Treasury is moving from HP computer system to DELL
  • Windows 7 workstation project using McAfee, Symantec, and GuardianEdge
  • Configuring new DELL PC and Laptops and deliver them to users sites
  • Copy users data to USB drive or Network drive under username folder
  • Remove existing old equipment and deployed new DELL system
  • Install local and network printers on the new system including scanners
  • Show the user about Window 7 for few minutes such as outlook
  • I am also on IMAC team for moving users from one office to another
  • Setting up new systems for new hire users and set up their profiles
  • Added user names and computer names to the domain
  • Activate ports for new systems installations before new hire starts

Confidential Washington, DC May 2008 to June 2010Desktop Support Responsibilities:

  • Strong knowledge of Windows 7, XP, and Vista (installation, troubleshooting)
  • On site repair, remote maintenance, data backup and recovery services
  • Experience in Office 2003, 2007 (Outlook, Word, Excel, PowerPoint)/installation
  • Experience with PC and laptop imaging, configuring, deploy, and install printers
  • Experience in Remedy and Peregrine ticketing systems and create tickets
  • Identifying and removing security threats (virus/spyware/malware)
  • Experience in troubleshooting LAN connectivity issues in a TCP/IP environment
  • Experience in relocation of workstations equipment and set them up in new locations
  • Experience in PGP data encryption and hard drive decryption process
  • Experience in software Installation using Remote access to users or Marimba Push
  • Experience in Wired and Wireless Network Installations conduct system diagnostics
  • Experience in adding users to Active Directory, Setup group policy, Software installation
  • Experience Monitoring outlook archives data for all AARP users
  • Managing Inventory ITS storage and document everything that comes in and out.
  • Installing full systems for clients at clients locations
  • Full system installation includes dual monitors, printers, Network printers, webcam

Confidential Alexandria, VA Jan 2007 to Feb 2008Desktop Support Responsibilities:

  • Active Directory/Group Policy configuration and administration.
  • Updates software and hardware used and supported by the organization
  • Replace printers,peripherals, Webcams, CardScan, Lable Writers, Scanners, etc.
  • Quality control follow up testto ensure problem has beenresolved successfully.
  • Install and configure Ethernet network components routers, switches, firewalls
  • Recommends purchases of computers, network hardware, and software, printers
  • Provides end-user training regarding use of computers and networks.
  • Managing Active Directory, file permissions, and adding and deleting users
  • Maintain inventories and warranties of all computer software hardware.
  • Back up users data when Re-image is needed

Confidential Washington, DC Feb 2005 to Dec 2006Help Desk duties Responsibilities:

  • Responsible for answering the phone and resolved the problem.
  • Created new customers account set up their profile.
  • If user account got locked, responsible for unlocking or resetting the password.

Confidential Alexandria, VA Dec 2003 to Jan 2005Desktop Support Responsibilities:

  • Worked as a computer lab technician assisting students.
  • Responsible for opening student accounts, unlocking their accounts and resetting their password
  • Helped students to open files, save files, and print document.

EDUCATION:Bachelor of Sciencein Computer Networking

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