IT Manager Systems Administrator Network Administrator Technical Support

I am a solution-driven IT Professional with extensive experience in the engineering, administration and support of information systems. I have ten years expertise in the implementation, analysis, optimization, troubleshooting and documentation of networked systems. I have an MS in Computer Science as well as A , MCP, CNA, MCSE, MCSA: Messaging 2003 certifications, with strong technical knowledge and the will to keep learning and growing in my profession.

Technical Skill and Qualifications:

Management: System Administration, Network Administration, IT Purchasing/Budgeting, Project Implementation, Leadership, Proposal Development, Decision Maker, Communications Skills, Customer Service Skills, Trilingual

Systems: All versions of Windows Server/Client Operating Systems, Novell 5.0, Linux Ubuntu, Red Hat , Mac Operating System

Hardware: HP/Compaq/IBM Servers, Firewalls SonicWall , Routers, Switches Cisco, 3Com , Backup HP OpenView Storage, Quantum SuperLoader 3

Software: Microsoft SQL, Exchange Server, BrightStor Arcserve, Symantec Backup-Exec, HP Data Protector, Microsoft Office Products, Microsoft Source Safe/TFS, Adobe Flash/Dreamweaver/Photoshop, Microsoft Visual Studio, Norton Utilities, McAfee Anti-Virus, Nessus, Wireshark, NMap

Networking: DNS, DHCP, WINS, Terminal Services, VPN, HOSTS, TCP/IP, FTP

Programming: Moderate skills in Java, C , ASP.NET, JavaScript, VBScript, SQL, Web Development

Employment History

Confidential

Contractor/ Systems Engineer

• I work as a contractor for Helixstorm and take care of client's needs: backups, helpdesk issues, server and network troubleshooting and configuration.
• Take care of client's backup using Symantec Backup Exec 12 and HP Data Protector on Quantum SuperLoader 3 and HP StorageWorks libraries at datacenter and office setting.
• Help with troubleshooting and management of Windows 2003 and 2000 servers on HP Proliant DL360 and DL380 series servers at datacenter and office settings
• Help troubleshoot users' issues with Windows XP on IBM and HP laptops and Dell Desktops

Confidential

IT Manager/Systems Administrator

• I started as IT Manager for Exametric and Kiran Consulting taking care of 60 users and 15 Servers, including co-location units at external data center as the company was purchases by Witness and later Verint, assumed the role of Systems Administrator becoming part of a large IT department serving 3000 users.
• As IT Manger for Exametric I managed switches/cables/ports, managed firewall/rules/access rights, 24/7 monitoring of network activity/server connectivity/disk space/services, routed DMZ/LAN/WAN traffic and adjusted based on load, segmented LAN/WAN/DMZ with separate rules for each, separate network for backup traffic, configured DNS when new computers/servers were added, Configured firewall rules on user pc's and servers, VPN, networking roles decreased when acquired by Witness and Verint due to title change
• Managed datacenter collocation servers at Level 3
• Built and configured servers as needed, Setup appropriate security privileges per machine, setup and configured web sites, setup and configured SQL server instances, setup and configured FTP sites, setup and configured external access as needed, configured proper security ports on each server, mounted server and connected to KVM, configured backup agent on each server, hardware configurations adding memory/disk space , disk array configuration partitions/server connections/licenses , print server configuration and management, hardware/Software Updates
• DNS Management, DHCP Management, File Server, Active Directory Add/Remove user/computer accounts/groups, server/folder/file permissions by user/group/OU, configured email, asset tracking, terminal services, software installations
• Built laptop configuration, installed software, desktop support, backup management/maintenance, permissions, hardware profiles/issues

Confidential

• Provided technical consulting for a base of clients that include former employers.
• Designed/Implemented IVID's network upgrade from a Windows NT4 Domain to a Windows 2003 Active Directory infrastructure, reducing equipment by 60 while increasing network efficiency and functionality
• Restructured DYETT BHATIA's wireless network, improving network connectivity, and configured Firewall/Router to communicate with headquarters in San Francisco
• Serviced AA Properties' PCs and Printers and provide assistant with Microsoft Office Products

Confidential

IT Manager/Network Administrator/PC Technician

• Started as PC Technician and progressively promoted to IT Manger by accepting challenges and taking ownership of all aspects of IT for the company.
• Maintained network infrastructure performing upgrades for workstations, servers, switches
• Maintained and administered telecommunications infrastructure
• Procured and budgeted for all IT equipment and software
• Maintained network uptime of 99.9 regardless of budgeting restrictions and limited resources in a 2 year crunch period
• Converted network from Novell infrastructure to Windows NT infrastructure
• Provided technical feedback and analysis for proposals, and served as technical lead for projects
• Provided technical support for IVID's clients
• Upgraded and fixed HP/Compaq Proliant servers
• Served as software engineer: programming in VB/ASP, HTML, JavaScript, and T-SQL
• Maintained Microsoft Exchange Servers, Microsoft SQL servers, Microsoft IIS servers
• Performed networks backups and restored files as requested by users
• Installed network and telephone cable: cat 5, 5e, and cat 3
• Supported users with all software installations and provided training
• Managed Help Desk and maintained documentation
• Secured network by implementing adequate firewalls, virus software, Windows SUS, and user policies
• Installed servers and development tools as needed by software engineers
• Maintained Apple Macintosh systems
• Maintained HP LaserJet printers
• Supervised two interns