SUMMARY

• Eight+ years of working experiences as a Desktop Support Engineer on different level with many top - end companies in real and virtual environment using HPDM, Thin client, VMware view administrator and V-center.
• Created and deployed images, encrypted and decrypted hard drive. Installed, configured, setup and trouble shoot on different regular and web based application, setup network connection, VPN, Antivirus and backup program, used different ticketing and remote software to trouble shoot remotely and in person. Setup, tested and trouble shoot on projector and Cisco telepresence system for video conference.
• Trouble shoot in workgroup and domain environment.
• Worked in Active Directory environment to create users and computers account, OU and GPOs, different groups, to add different server roles and features like DHCP, DNS, .Net. Created and deleted users email account on exchange server, worked in Datacenter to ran cat and fiber optical cable from server to backup and storage switches, to setup remote software like ILO, remote connection device like Avocent box, to create new rack, to install static switches and PDU, to move Server and setup their network and storage connection.
• Worked on different issues with very high level management team and also in a large end-user environment in person and remotely. Worked with offshore team on a daily basis to resolve desktop and server related issues.
• Good communicator with co-worker and upper level management and also an excellent team player. Have in depth knowledge about how to work with application packaging, SCCM, MDT, Migration tools like USMT, Share point and SQL server

TECHNICAL SKILLS

Operating system: Windows 10, 8.1, 7, XP, 2000, UNIX and Linux, MAC

Ticketing software: Remedy, Kin-tana, Manage now, HPSM, DCPF

Image software: Ghost, WDS

Encryption software: Check point, safe boot server application

Applications: Office 365, 2010, 2007 and many others

Remote software: WebEx, MS Lync, Citrix presentation server, RDP, ILO, Avocent, HPDM

Antivirus software: MacAfee, Symantec endpoint protection

Virtual applications: VMware view Administrator, VMware V-center

Hardware: PC, Laptop, Server (Dell, HP, IBM)

Server: Windows 2008 r2, 2003, Exchange 2010, MS SQL server

Networking: LAN, WLAN, TCP/IP, DHCP, DNS, Switches, VOIP

Mobile: IPhone, Smart phone, Blackberry

Scripting Language: Power-shell, VB, Java, Shell(UNIX)

PROFESSIONAL EXPERIENCE

Confidential, Flushing, NY

Desktop Support Engineer

Responsibilities:

• Imaged laptop over the network, Encrypt, Decrypt Hard drive, backing up user’s profile
• Setup network, printer, scanner, VOIP phone, Antivirus, VPN connection and backup software
• Setup Outlook, Created and Deleted email account, distribution group from Exchange 2010
• Worked with cisco telepresence technology and projector for video conference
• Trouble shoot with HPSM ticketing software and remote tools like WebEx and MS Lync 2010
• Reset I-Phone, Smart Phone, BB, installed software in it, Connect with good and exchange server
• Worked with offshore and onshore team to resolve many Desktop, PC, Mac related issues
• Mapped computer to domain, worked with user, OU, GPOs, groups in AD on windows 2008 server
• Added DHCP, DNS and other server role and features using server manager on windows 2008
• Helped user with MS office 2010, Web browser, web base application, flash, Java, acrobat

Confidential, Wilmington, DE

Desktop Support Engineer

Responsibilities:

• Deployed image from Ghost server, encrypted with Checkpoint, added service to local GP Editor
• Imaged on thin client using HP device Manger, configured control panel and connected to network
• Assigned, reassigned and rearranged Virtual Desktop using VMware view Administrator,
• Monitored V-Desktop & Server, increased V-Memory and Hard drive space using VMware V-center
• Trouble shoot on V-Desktop, PC, Laptop, MAC, Printer, Scanner, VPN, Office 2010 product
• Used DCPF Ticketing System, HPDM and VMware V-Center to trouble shoot in person and remotely
• Resolved issues with outlook and exchange 2010, Enterprise vault and MS CRM client site
• Created, modified, enforce GPOs, OU, Groups, user and computer account in AD (Windows 2008)
• Worked with the Symantec endpoint protection antivirus program and trouble shoot as needed
• Worked with MS access database files to insert and delete information of the new and old asset
• Worked with Trust online web application (controlled by ARPC) to enable and disable account.
• Change manager, granted and removed access to different trust and reports,

Confidential, Brooklyn, NY

Desktop support Engineer

Responsibilities:

• Used Remedy, team viewer, phone and email to work with the user on their issue.
• Imaged Laptop, encrypt hard drive, setup network and printer, connect outlook with Exchange
• Evaluated and tested new hardware and software and made purchase recommendations.
• Monitor site, system and server, responded to alert, trouble shoot in person and remotely
• Created document step by step for data migration from EMC storage to Hitachi;
• Updated VSF server application to 5.1, important drivers and applications on windows 2003 server.
• Configured terminal server to limit the usage of server resources for all users
• Installed and configured WSUS application and created Users and computers, OU and GPOS.
• Deployed image of Windows 7 and XP on Laptop and Desktop using Ghost and WDS
• Used Remedy ticketing tools, worked with VPN connection, antivirus program, web application & printer
• Setup outlook with exchange & troubleshoot on any hardware, software or network issues on Pc/Mac
• Worked with the Blackberry, Blackberry enterprise server and Dell tape backup server
• Worked with users, computers, OU, GPOs in AD & used performance tools to check different subsystem

Confidential, NJ

AD Migration Support engineer

Responsibilities:

• Worked continuously with the users to solve their pre and post migration related issues
• Ran VB script for migrating users, computers, OU and GPO’s from multiple domain to one
• Used crystal report to open report to get the update of migration activities and troubleshoot
• Used Manage-Now ticketing software and communicator to resolved issues in person and remotely
• Worked with Lotus notes, domino server, network, VPN, VOIP, printer, scanner and AD
• Created boot images for laptop and Desktop using Ghost and windows deployment server
• Setup outlook with Exchange server, VPN Cisco client, printer, scanner, VOID phone,
• Worked with Citrix presentation server to resolve user’s issues remotely & also trouble shoot in person
• Worked with Dell backup server and software with 1000 PC roll out project with a team of 6 people
• Used Remedy ticketing software application to work with trouble ticket and resolved issues
• Deploy images of Windows XP to laptop and desktop, encrypted and decrypted hard drive
• Installed new hardware on PC and Server and worked with printer, scanner BB, VPN, BES server
• Used Citrix presentation server to work with multiple client’s computer remotely

Confidential, Stamford, CT

Data center support engineer

Responsibilities:

• Installed new rack, rail, PDU, Static switches, ran cable to Cisco switches, router and storage
• Put Server in new rack, connected them with the cable, setup ILO and Avocent remote software
• Changed back-plain, HBA and NIC card, memory, power supply, reseated hard drive on RAID five
• Managed entire tape related activities with ATL(IBM) libraries for outbound and inbound tape
• Worked with users, computers, OU and GPOs on AD, monitored network using SCOPE and troubleshoot
• Used KINTANA ticketing tools and worked with offshore team to resolve different issue on daily basis
• Repair computer, notebook, printer, scanner; downloaded and installed drivers, service packs and patches
• Supported customer in their different issues in store and over the phone
• Ordered computer parts from different vendor and maintained paper works through proper filing.
• Developed and maintained Web pages using HTML, CSS and JavaScript
• Used Dream-weaver, Flash, Acrobat, Photoshop, Linkbot-pro, Web trend