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Senior Technicain Resume Profile

INFORMATION TECHNOLOGY Professional

Individual and Team Growth

Over 6 years of planning, networking, implementing, and administrating various servers and components internally and for the end-user. Demonstrate expertise in software and hardware troubleshooting with quick resolutions. Ability to work on time sensitive projects and meet deadlines. Compatible team player through complete project cycles, testing, and implementation. Demonstrates on a daily basis exemplary integrity, reliability and work ethic with strong commitment to excellence.

Technical skills

  • MCDST Certified NT 95/98/2000/XP/vista/server 2000/2003 Microsoft office Word, Excel, PowerPoint, Access
  • Active Directory
  • Cisco VPN
  • AutoCAD 2007, 2008, 2009, 2010
  • Sage Timberline Estimating software
  • On-Center Software products: QuickBid, On-Screen Takeoff
  • MS Sharepoint
  • IBM FileNet 4.0 CE, BPM, RM, Eforms
  • IBM Certified P8 Administrator
  • IBM Certified BPM Designer
  • DataCap TaskMaster

Professional EXPERIENCE

Confidential

  • Working with users, Business Analysts and Systems Analysts, assist with the design and documentation of best practices and recovery solutions.
  • Provide production support for FileNet and support of custom FileNet applications and interfaces.
  • Establish and manage recovery and retention processes/policies per project.
  • Develop standardized implementation and data migration processes.
  • Maintain consistent documentation, daily operations, and disaster recovery plans.
  • Establish and maintain user accounts, rights and privileges.
  • Documents process flows and security requirements for each request.
  • Train FileNet users and local administrators.
  • Evaluate new revisions for bugs/benefits. Schedule updates.
  • Practice/enforce established processes and guidelines for design/development and administration of the content management systems.
  • Coordinates in-house and off-site paper document management activities.
  • Responsible for BPM, Records Manager, Eforms, and multiple 3rd party applications that are configured to work with FileNet

Confidential

  • Created a single database for Timberline Estimating software users
  • Creation of AutoCAD standards within Baker Concrete
  • Adjusted processes to utilize a single point of storage for all estimates and engineering drawings
  • Implemented a time clock system to bill engineering services to jobs
  • Worked directly with Directors to achieve department goals

SENIOR PC TECHNICIAN,

  • Confidential Managed software and hardware purchases to ensure correct pricing and end user needs were met
  • Created all user accounts and scheduled PC deployments
  • Created and deployed a base image using Windows Deployment Services for all company PCs
  • Managed all Multi Function Copiers, including scheduling of maintenance and renewals of leases.
  • Supported 900 remote end users with connectivity and access to servers and shared folders
  • Configured and deployed all network equipment for jobsites, and new offices

Senior technicain,

Confidential

  • Support and training of a complete list of privately owned restaurants and retail stores within Dayton, Columbus, Cincinnati, and Toledo area
  • Development and execution of software and hardware solutions pertaining to there style of business
  • Certified Dell hardware specialist
  • Certified Biztracker POS and Digital Dining installer
  • Demonstrate product to established prospects
  • Developed a professional network of mutual B2B vendors supporting the industry
  • Established an environment that promoted attention to immediate customer service recovery and resolution
  • Rated as Top Technician of Biztracker POS software in 2005 in nation

Account manager,

Confidential

  • Developed an unique relationship with customers throughout the Charleston area based upon integrity
  • Demonstrate product to established prospects
  • Established an environment that promoted attention to immediate customer service recovery and resolution
  • Cover technical support issues and complaints as needed
  • Troubleshooting of specific software and hardware issues
  • Designed specific reports and exports to fit customer needs
  • Reduced support calls by 20 based upon proper training
  • Developed a training guide that is used in the entire southeast region

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