Desktop Support/Help Desk Resume Griffith, IN - Hire IT People

SUMMARY:

To continue as a highly creative, motivated, technically skilled, and career - focused professional, recognized for providing technical and mechanical solutions, to maintain forward motion in a timely and cost effective manner at a support level II or III.
Hardware installation, configuration, maintenance, and troubleshooting.
Install and configure Windows 2000 Professional and Server including 2003 Server
Windows XP, Windows 7, Windows 8.1
Install and configure Windows Office 2003, 2007, 2010, 2012
Microsoft Exchange, 2007, 2010, Office 365 online
Active Directory User and group account administration.
NTFS file system, security, encryption, compression, disk spanning, and mirroring.
The TCP/IP protocol including IP addressing, subnetting, and dynamic routing.
Implement DHCP for automatic IP assignment.
Cisco Call Manager 8.0.3.2000-2 , Cisco Unity voice 5, Cisco Webex, VMware 5.0
DLO, Symantec End Point, Acronis true image server, Dameware, What’s Up Gold
Numera Track-it 10.5, Zendesk, Kaseya

NETWORK SECURITY:

Computer Skills: Windows XP, 7, 8.1, Windows Server 2003, 2008, 2012, Microsoft Office 2003, 2007, 2010, 2012, TCP/IP, VPN, Norton Ghost Utilities, VmWare Vsphere 5.0, 5.1, 5.5, Citrix XenApp

Equipment: Dell Lattitude series laptops, Optiplex family series desktops, Lenovo, HP

EXPERIENCE:

Confidential, Griffith, IN

Desktop Support/Help Desk

Responsibilities:

Support of desktops, laptops and applications at the end user II and III level support
Active directory Maintenance, new users
Set maintain and monitor devices
Create new users into Active Directory as well as exchange
Support via ticketing system (Trackit)
Maintain upgrades for Windows and servers
Handle help desk support for municipalities as well as manufacturing companies.
Helpdesk discovery for new users
Documentation of applications

Confidential, Schaumburg, IL

Desktop/Help Desk Engineer

Responsibilities:

Support of desktops, laptops and applications at the client. End user II and III level support.
Responsible for setup of desktops, Laptops and client applications.
Maintain helpdesk for 500 plus users, maintain smartphone applications including email.
Preserve warranty documentation
Create new users into Active Directory as well as exchange
Set maintain and monitor devices
Maintain upgrades for Windows and servers
Handle help desk support for municipalities as well as manufacturing companies.
Helpdesk discovery for new clients
Documentation of applications

Confidential, Oak Lawn, IL

Desktop Support

Responsibilities:

Support included Windows operating systems, PC support, connectivity and security issues
Extensive Windows XP and Microsoft Office support on PC’s.
Responsible for installing, maintaining and deploying industry specific software.
Install & maintain security Cameras & audio visual equipment.
Handle Help Desk requests.
Dell certified parts replacement & Warranties
Support for an average of 600 PCs and 200 plus users

Confidential, Chicago, IL

Field Desktop Support

Responsibilities:

Support included Windows operating systems, PC support, connectivity and security issues
Extensive windows 2000, XP and Microsoft Office support on PC’s.
Responsible for installing, maintaining and deploying industry specific software.
Provide support for Lotus notes and Outlook e-mail.
Handle Help Desk requests.
Set up Wireless routers for wireless networks.

Confidential, Chicago, IL

Desktop Support Technician

Responsibilities:

Increased productivity implementing today's technology.
Lotus Notes 5.0.10 replication and misc. maintenance.
Maintain PC's in working condition and manage network printers.
Work in conjunction with corporate IT on Network, PC, and Software issues and desktop support, hardware configuration & software implementation.
Provided support for staff of 50 on-site and remotely
Support included Windows operating systems, PC support, connectivity and security
Extensive windows 2000, XP and Microsoft Office support on PC’s.
Responsible for installing, maintaining and deploying industry specific software.
Provided support for Lotus notes and Outlook e-mail.
Handled Help Desk requests.
Maintained order routing thru Cisco Products.
Implemented training course for new employees -- speeding profitability.
Operated high-speed printers as well as large document copiers.
Troubleshoot PC's and minor repairs on printing equipment such as OCE Reprodesk, HP Printers & Xerox Plotters.
Implemented customer service guidelines to better increase productivity.

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Desktop Support/help Desk Resume

Griffith, IN

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