Customer Service/it Administrator Resume
5.00/5 (Submit Your Rating)
PROFESSIONAL PROFILE:
- Extensive experience in Customer Service
- 15 years experience in an IT environment
- 7 years experience with purchasing and tracking assets
- Proficient in Excel, Word, Power Point, Access, Navision and Remedy
- D Confidential base experience with emphasis on call tracking applications
- Experience in designing Crystal Reports
- Knowledge and experience in design, configuration, implementation, troubleshooting, and maintenance of PC Hardware, Switches, Printers, VOIP, Unix, AS400, LAN/WAN, Wireless Access Points, Active Directory, Exchange, Checkpoint and Sonicwall
EMPLOYMENT HISTORY:
Confidential
Customer Service/IT Administrator
Responsibilities:
- Responsible for entering and invoicing all orders
- Responsible for all IT support within the office
- Trained users on Microsoft Office, RCC and Navision.
- Project Manager for rollout of IP phones and Navision upgrade
- Responsible for creating marketing materials (flyers, mailers etc…)
- General office duties
Confidential
Remedy Administrator
Responsibilities:
- Responsible for drafting documentation
- Participated in the design of screens
- Monitored users
- Designed and distributed reports using Crystal Reports
- Trained and supported all users
Confidential
Asset Management
Responsibilities:
- Managed IT inventory
- Responsible for all purchasing and tracking of IT assets
- Processed invoices
- Designed reports and documentation
Confidential
Desktop Support
Responsibilities:
- Responsible for Desktop support for all corporate and branch employees
- Coordinated all new moves and openings for the branches
- Responsible for all support documentation
Confidential
Help Desk Support
Responsibilities:
- IT phone support for all of the branch employees
- Responsible for new employees.
Privacy Policy
Resume Categories
- .NET Developers/Architects Resumes
- Java Developers/Architects Resumes
- Informatica Developers/Architects Resumes
- Business Analyst (BA) Resumes
- Quality Assurance (QA) Resumes
- Network and Systems Administrators Resumes
- Help Desk and Support specialists Resumes
- Oracle Developers Resumes
- SAP Resumes
- Web Developer Resumes
- Datawarehousing, ETL, Informatica Resumes
- Business Intelligence, Business Object Resumes
- MainFrame Resumes
- Network Admin Resumes
- Oracle Resumes
- ORACLE DBA Resumes
- Other Resumes
- Peoplesoft Resumes
- Project Manager Resumes
- Quality Assurance Resumes
- Recruiter Resumes
- SAS Resumes
- Sharepoint Resumes
- SQL Developers Resumes
- Technical Writers Resumes
- WebSphere Resumes
- Hot Resumes
