SUMMARY:

To seek an Information Technology (IT) position in your company. With almost 8 years IT experience, I have great skills in Application support, Operating system support (Linux and Windows), and Network support gained through my and versatile work experience. I can analyse problems, direct others, and meet deadlines. I am honest, self - starter, detail oriented, and a team player. I am open to be trained and to train others.

PROFESSIONAL STRENGTHS:

• Goal oriented and undeterred to work under pressure
• Excellent communication and project management skills
• Excellent Customer Services skills and Strong Technical skills
• Strong analytical skills to identify issues.
• Ability to handle multiple tasks without stress
• Possess good organizational and management knowledge

TECHNICAL PROFICIENT:

• Experience with Autosys, Toad for Oracle, Qlickview application, and other banking applications.
• Experience with installation, configuration, troubleshooting of application servers and web servers (dot Net & Apache).
• In-depth knowledge of investigating UNIX or Windows error logs generated for security or application issue.
• Bash script to automate process such as clearing application log files.
• In-depth knowledge of repairing and assembling PC
• DHCP, DNS, Windows Internet Name Services (WINS) proxy, and IPsec configuration
• Extensive knowledge of TCP/IP configuration, VPN tunnelling, DMZ configuration
• Knowledge of Routing and Remote Access Service(RRAS), Remote Desktop Services
• Window deployment, Software Installation,
• Cabling and Wireless network troubleshooting
• Platform: Wintel, AMD, CentOS /Linux, Power PC and Mac OS X
• Experienced in configuring and deploying system image for XP, Vista, Win7 and Win 8
• Skilled using or administering any type of monitoring tools.
• Knowledge of SDLC

TECHNICAL SKILLS:

Tools: Power Shell, Sybase, Toad for Oracle, Autosys Utility, Qlickview, PRTG, Spectrum, Nagios, Scry, Opsdashboard, Opnet, PCM portal, Legacy apps, JMON, Clarity, SAP(BO)Spunk, SL RT View for Tibco Monitor, Debug Diagnostic tool, Putty, Royal TS

CAREER HISTORY:

Application Management/Support Sr. Analyst

Confidential, Nashville, TN

Responsibilities:

• To provide support for specific applications within the application portfolio in prod environment.
• To help debug error or exception received by the front office team.
• To work with Dev team on operational change that is critical to the running of the banking business.
• To work with team to automate process to transfer to lower level support groups.
• To maintain and create documentation for and troubleshooting exception issues.
• To review and deploy codes to fix bugs; which includes deploying to both unix and window hosts.
• To support autosys/con jobs on unix host
• To support Oracle database and applications connecting to it.
• Creating, reviewing, and deploying critical operation changes to the environment.
• Providing L2/3 support on some UBS applications.
• SME for Smartops application used by the company.
• Supporting applications and software distribution on different platforms using a wide range of UNIX shell scripting and SQL queries in a UNIX and SQL database environment.

IT Application Support Analyst

Confidential, Nashville, TN

Responsibilities:

• To maintain, troubleshoot, upgrade, and deploy enterprise applications remotely.
• To diagnose, resolve, implement and deploy updated patches remotely to Windows and Linux web application servers.
• To serve as an extended resource to other IT support teams to setup, troubleshoot, install, upgrade, decommission and configure system server application.
• To configure, install and maintain IIS7
• To monitor production environment for Computer and Network glitches
• To search, create, or update customer and employee information in the company database.
• In-depth knowledge of investigating UNIX or Windows error logs generated for security or application issue.
• Migration of databases from MS SQL server 2000, Oracle, MS Access to MS SQL server 2005.
• I’m new employees on ATOC daily tasks to have them up to the speed of getting their work done with little help.
• I am contributing to Confidential IT knowledge base to assist other analysts
• I created a batch script for Linux to help analysts automate process for clearing application logs.
• With great team work, we are proactively monitoring production environment to prevent CIRT.
• On many occasions, I identified and resolved RFC deployment issue/s before putting into production to reduce or eliminate production impact.
• Application Support Analyst specializing in supporting applications and software distribution using a wide range of UNIX shell scripting and SQL queries in a UNIX and SQL database environment.

Mobile Tech Support

Confidential, Nashville, TN

Responsibilities:

• Performed mobile software operating system and application installation.
• Educated and addressed customer concerns on mobile devices.
• Overhauled mobile network troubleshooting.
• Worked customer through logical troubleshoot to resolve mobile operating issues.
• I established good working relationship with customers, de-escalated most crisis with empathy statement before addressing their technical concern. It enhanced my communication, and negotiation method.
• With team support, we turned around a negative working environment and developed a very supportive team.

System Support Tech

Confidential, Washington, DC

Responsibilities:

• IT support plus its security through the implementation of a VPN, IPS/IDS, FTPS, IPSec, Firewall, and anti-malware to prevent intrusion.
• Overhauled computers installations, and maintenance.
• Trained staffs on how to maintain and troubleshoot software and hardware related issues.

Apple Depot Repair Tech

Confidential, Memphis, TN

Responsibilities:

• I performed troubleshooting and repairing of IBooks and MacBooks M42s, K36s, M96 and M97.
• This includes Repairing/Replacing LCD Panel with its Inverter
• Carefully Reassembling/Disassembling of all this model
• I used the company flex flow software to read and report state of the system, and also worked with team to meet the service level agreement (SLA).

Computer Systems Engineer

Confidential

Responsibilities:

• Helped in the installations, operations and maintenance of Computer Systems.
• Helped in faulty troubleshooting and performance testing of all computer system in the company (LAN). This includes installation of software and repair of computers hardware.
• Implemented and supported disaster recovery solutions
• Implemented the systems service request for ticketing.
• Remote access solutions and supports implementation: VPN, & Terminal Services
• Supported services for Microsoft related technologies: Window 2000, XP, Vista, & Server