SUMMARY:

Position leading into Management where I could utilize my MBA/MIS skills and experience in the Information Systems department. I would like to pursue the area of Project Management by using my talents at leading, motivating, and handling tough decision by making use of my experience in IT, Accounting, Business Operations, Security, and Security forensics, which are a value that I would like to give to this position. I am very good at being a liaison, directing, researching, and executing any problems or issues related to business logic. I also believe my current skills as a Property Manager only heightens my ability to compliment a Project Management position.

TECHNICAL KNOWLEDGE & SKILLS:

Apple, Dell, HP, Compaq and IBM compatible PC’s and laptops

Windows 2000/XP/Vista/Win 7/8.1, & 10/Linux, AS400, Internet Explorer, Firefox, Netscape, PC & Mac Platforms, Asset virtual management, Software licensing, Software testing

MS Office Install - 2013 (Word, Excel, Access, PowerPoint, Outlook) FrontPage, Outlook Express

MS Project, UAT/QAT, SAP, Microsoft CRM, Auto Task, JDEdwards, QuickBooks, Oracle 1, Quicken, Computer Forensics, Security Programs, Sniffers, Scanners, VPN setup, VMware, VB 6, Remedy, Clarity, Baraquda, Remote Desktop, Windows Easy Transfer, Bomgar, Citrix, Track IT, Active Directory, Exchange Platform, Linear Programming, SPSS, ProQuest, SleuthKit Hardware and software install/upgrades, network patching for moves and installs, password resets, and troubleshooting, Technical support of internet configuration for dial - up, satellite, and ADSL connections via TCP/IP

WORK HISTORY:

Confidential, Omaha, NE

IT Technician

Responsibilities:

• Hardware/Software/Tablet/Phones troubleshoot
• New Hardware install/moves/setup
• AD Password resets/lockouts
• Troubleshoot Win 07 - 8.1 software
• Windows 07 - 8.1 and 10 install/upgrades

Confidential, Omaha, NE

Property Manger

Responsibilities:

• Managing two multi unit residences and a three unit Business Strip
• Customer service, rental collections, tenant relations
• Background checks,
• Monitor vendor repair and negotiations
• Move in/out inspections, Eviction processing, Business Tax Filing and Payment, Property pmts.
• Maintenance of property grounds
• Accounts Receivable/Payable

Confidential, Omaha, NE

Desktop Support

Responsibilities:

• Setup User Hardware moves, Training
• Thin client, PC, Monitors (dual), Printers and Laptops to designated area for setup/connectivity
• PC/Printer network patching and cleaning
• Liaison meetings between users and other departments heads for new area setup/design

Confidential, Omaha, NE

Desktop Engineer

Responsibilities:

• connectivity installs to all patient rooms and nurses New hardware implementation for all of hospital side rooms
• Network stations
• Thin client, PC, Monitors (dual), Scanners, Printers, and Laptops to designated area for setup/connectivity/train

Confidential, Omaha, NE

POS Technician

Responsibilities:

• Remote technical support, configure, and file builds (POS) Point of Sale terminals
• Customer service/Train POS general operations
• Access Knowledge database for solutions

Confidential, Omaha, NE

Sales Associate

Responsibilities:

• Retail sale of store products using a SAP system for ERP product ordering
• Cashier, opening, maintaining adequate change, and closing drawer
• Assist customers with purchasing, and opening credit lines
• Assist in fitting of intimate apparel, and other apparel
• Handled soft-lines, and store display setup

Confidential, Omaha, NE

Pump Analyst

Responsibilities:

• IV Pump maintenance
• Pump metrics
• Network connectivity verification of IV pumps

Confidential, Omaha, NE

Helpdesk Triage

Responsibilities:

• Route incoming calls from internal users to help with implementation of records storage upgrade
• Troubleshoot password lockout and resets, Active Directory maintenance
• Documenting calls

Confidential, Omaha, NE

Helpdesk Representative

Responsibilities:

• Answered incoming calls for Level 1-2 technical support
• Password reset, network connectivity issue/Active Directory
• Trouble shoot incoming calls for new proprietary software feature install

Confidential, Omaha, NE

Helpdesk Agent/Rationalization Rep

Responsibilities:

• Called Users to rationalize software for upgrade to Windows 7
• Researched user’s software for recommendation to upgrade
• Emailed software owners for Windows 7 system requirements
• Coordinated software owners and procurement for Windows 7 software packaging
• Introduction into Microsoft Windows Virtual Software testing for deployment
• Checked SAP for department structure for purchases

Confidential, Omaha, NE

Helpdesk Representative

Responsibilities:

• Worked with various software and hardware
• Documenting and researching technical issues using current methodology
• Troubleshoot technical problems with Bomgar, hardware break/fix, printers, documentation, password resetting, Email troubleshoot, Citrix Network/, Network filtering w/Baraquada, etc

Confidential, Omaha, NE

Telecom Analyst

Responsibilities:

• Served as liaison with vendors and customers regarding wireless telecom provisioning
• Documented and updated provisioning of various software programs..ie Remedy, Excel
• Installed and configured hardware and software
• Made recommendations to Telecom vendors for end user provisioning